Close
About
FAQ
Home
Collections
Login
USC Login
Register
0
Selected
Invert selection
Deselect all
Deselect all
Click here to refresh results
Click here to refresh results
USC
/
Digital Library
/
University of Southern California Dissertations and Theses
/
A social case work syllabus for public assistance procedures
(USC Thesis Other)
A social case work syllabus for public assistance procedures
PDF
Download
Share
Open document
Flip pages
Contact Us
Contact Us
Copy asset link
Request this asset
Transcript (if available)
Content
A SOCIAL CASE WORK SYLLABUS FOR PUBLIC ASSISTANCE PROCEDURES . A Project Presented to the Faculty of the School of Education The University of Southern California In Partial Fulfillment of the Requirements for the Degree Master of Science in Education By Joseph Currie Lukes June 19^2 UMI Number: EP46871 All rights reserved INFORMATION TO ALL USERS The quality of this reproduction is dependent upon the quality of the copy submitted. In the unlikely event that the author did not send a complete manuscript and there are missing pages, these will be noted. Also, if material had to be removed, a note will indicate the deletion. Dissartalion UMI EP46871 Published by ProQuest LLG (2014). Copyright in the Dissertation held by the Author. Microform Edition © ProQuest LLG. All rights reserved. This work is protected against unauthorized copying under Title 17, United States Gode ProQuest LLG. 789 East Eisenhower Parkway P.O. Box 1346 Ann Arbor, Ml 48106- 1346 EA 'sa. i.9s^ pr This project report, written under the direction of the candidate's adviser and approved by him, has been presented to and accepted by the Faculty of the School of Education in partial fulfillment of the requirements for the degree of M aster of Science in Education. f ............ ......... I ^ Adviser Dean 11 TABLE OF QONTBHTS OHAFTER PAG® PART I. STRATEGY HOW TO GET A GOOD START OH A OAREBR IH A PUBLIC WELFARE AGBHOY 1. PLACEMENT; HOW TO GET A JOB IN PUBLIC WELFARE WORK .... 2 1. PRE-REQUISITES: How to qualify as a social worker under civil service.................................. . 2 2. HURDLE: How to find an opening and apply for and take the examination............. 4 3. APPOIHTMENT: How to behave in your initial interview and job assignment ............... 7 2. ORIENTAT IQH: HOW TO ADJUST OUICHLY TO YOUR HEW WORE EHVIROHMBHT....................................... 12 1. IHITIATIOHt How to get the most out of your induction training ...... ........ ...... 12 2. PROBAT I OH : How to earn a good rating from your supervisor and win promotion ................................ 14 3. SALARY; How to collect your pay and get wage increases 16 4. TIME OFF: How to claim sick leave and vacation time . . 19 5. HIERARCHY; How to expedite requests through channels . 21 6. OFFICE: How to find your w^ around the building ... 23 7. STAFF: How to get along with your associates........ 24 8. GRIEVAHCES: How to isprove working conditions ..... 26 ill CHAPTEE PAGE 3. THE JOB: HOW TO DO YOUR WOBK EPFlOimTLY............... 30 1. OâSSWORKSR: How to as sum© your responsibilities and adjust to agency limitations ...... .............. 30 2. FII®: How to carry your case load ......... 34 3. CLIENT: How to deal with the people you serve........ 37 4. ADVANCEMENT: HOW TO GET AHEAD PROFITSlOMLLY............ 41 1. ORGANIZATIONS: How to choose and participate in professional associations .......................... • 41 2. MORE TRAINING; How to provide for your continued professional growth through in-service training or extension courses ...... ........ 43 3. ANNUITY: How to plan for retirement ........ 45 4. GREENER PASTURES: How to keep posted on opportunities for bettering yourself in other agencies ........ 46 PART II. TACTICS HOW TO COVER INTAEE AND APÏïKnom 5. INTAKE: HOF TO INITIATE ASSISTANCE..................... 52 1. APPLICANT: How to conduct a first interview and take an application . . . . . . . . . . . . . . . ........ 52 2. EVALUATION: How to verify need and establish eligibility................... 65 3. HSQUIRBMB1ÎTS: How to initiate investigation and begin to prove eligibility ........... 83 ^ iv CHAFrm PAGE 4. AID: How to provide for immediate needs............ 85 5. HOÎVÏE CALL: How to do intake field w o r k ............ 89 6. REQUISITION; How to initiate regular assistance payments ............... 91 7. RECORD: How to write and/or dictate an intake case history and summary ............. 95 8. CHART: How to schedule and control intake investiga tion and filings......... 106 9. CERTIFICATE: How to file an application for approval or denial............. 107 6. APPROVED FILE: HOW TO CARRY ON CONTINUING QABmOBK SERVICES........'..................................... 113 1. RE-INVESTIGATION: How to review eligibility and obtain affirmations . .............. ........ 113 2. CONTROLS: How to prevent administrative error .... 120 3. CHANGE-RATE; How to make adjustments in assistance payments............... 124 4. BUDGET: How to compute assistance payments........ 126 5. WARRANTS: How to answer clients’ questions about assistance checks ................... 128 6. ADDRESS CHANGE: How to keep up with clients who move 136 7. INTERVIEW: How to discuss problems with clients . . . 138 8. FIELD WORK: How to make home visits ......... 139 9. CASS HISTORY: How to keep your recording up to date . 143 10. CLOSINGS: How to discontinue aid and close a case . . 147 V GHAPrm PAGE 7. CODE REÛÜIHEMMJTS: HOW TO INVESTIGATE ELIGIBILITY .... 155 1. VITAL STATISTlOSî How to assist the applicant in obtaining proofs of citizenship, birth, age, marriage, divorce . . . . . . . .......... ....... 155 2. HESIDBMûEî How to establish the length of time an applicant has been in the state and county . . . . . . 158 3. BACEGROtlHDs How to obtain employment history and previous dependency record or support ......... 160 4. PROPERTY: How to investigate resources to which applicant may have title ........ .. .. .. . 161 5. INCOME: How to investigate earnings, rentals, contributions, and benefits or annuities ............ 170 6. RESPONSIBLE RELATIVES: How to investigate for ability of family to assist ........... .. 173 7. FAILURE TO PROVIDE: How to compel responsible relatives to contribute......... 176 8. EIAPLOYABILITY: How to establish ability or inability to work . ........................... 179 9. ABSENT FATHERS: How to locate and contact the ghost parent ......... . 184 6. REFERRALS; HOW TO GET THE HELP OF ALL POSSIBLE CCMMDNITY RESOURCES FOR YOUR CLIENTS ..................... 190 1. PLACSSfMT: How to refer a client for employment or institutional care ....... ............ .... 191 Vi CHAPTER PAGE 2. HEALTH: How to assist your client to obtain medical or psychiatric services ......................... 194 3. TRAINING: How to direct your client to opportunities for schooling or rehabilitation services............ 196 4. HOUSING: How to help families to improve their living plans.................................... 197 5. LEGAL TROUBLE: How to help clients who are involved with parole, probation, or court worries............ 200 6. PUBLIC RELATIONS: How to ir^rove community under standing of agency services, policies, and procedures • 202 7. INELIGIBLES: How to refer applicants who cannot qualify for public assistance to private agencies • • • 204 9. TRANSFERS: HOW TO HANDLE CHANGES II YOUR CASE PILE .... 210 1. SHUFFLE: How to transfer cases between files within the district ............................. 210 2. MAJOR MOVE: How to transfer a case to another district 211 3. TRANSFER-OUT: How to transfer a case to another county 212 4. TRANSFER-IN: How to process a transfer from another county........................................... 215 5. RESTORATION: How to reinstate assistance after aid has been discontinued .. . .............. 216 6. TRANSFORMATION: How to change from one category or type of aid to another .......... 217 vii CHAPTER PAGE 10. SPECIAL CASES: HOW TO COPE WITH NON-ROUTINE BUSINESS . . 223 1. BRIEF SERVICE: How to handle special requests from out of state or county....................... . 223 2. NON-RESIDINT: How to provide emergent aid for applicants who lack residence requirements 223 3. EEIMBURSMîMT: How to deal with overpayments • . • « 225 4. SPECIAL NEEDS: How to make provision for non-standard budget items ....... 228 5. ABSENTEE: How to handle cases where the client is out of state . . . . . . . . . . . . . . . . . . 231 11. OFFICE ROUTINES: HOW TO PERFORM TOUR SECRETARIAL DUTIES . 236 1. AFFIDAVIT: How to write a legal statement and administer an oath......................... 236 2. PHONE CALLS: How to make telephone contacts most effective........... 236 3. COEH2BPONDBNOE: How to write agency letters ..... 242 4. RECORDER; How to use dictation machines ....... 244 12. "W. & I. CODE": HOW TO FIND Al^WERS TO QUESTIONS IN THE POLICY AND PROCEDURE MANUALS........................ 252 1. INDES: How to find a specific rule or regulation . . 252 2. REVISION: How to keep up with changes in the State Code.............................................. 253 3. FORMS: How to find the sections dealing with your paper work .. ...... 254 viii CHAPTER PAGE 4. SPECIAL NOTICES: How to find coimty administrative rulings supplementing the statute law......... 255 APPENDIX ABBREVIATIONS AND GLOSSARY............................ 260 REFERENCE SHELF........................................ 263 HOW TO BECOME A REGISTERED SOCIAL WORKER .......... 269 INDEX OF EXHIBITS....................................... 270 EXHIBIT I: COUNTY ADMINISTRATIVE CHART................. 273 EXHIBIT II: CONDITIONS OF ELIGIBILITY FOR CATEGORICAL AIDS AND GED3ERAL RELIEF............................. 274 IX LIST OF EXHIBITS EXHIBIT PAGE A. FACE SHEET, form PA 398 ............................... 55 B. ELIGIBILITY WORK SHEET, form PA 360 ............. 57 C. APPLICATION FOE COUNTY PUBLIC ASSISTANCE, form PA 898 . . 61 D. APPLICATION FOE AID TO NEEDY CHILDBEN, form CA 200 . . . . 62 E. application for OLD AGS SECURITY, form AG 200 .......... 63 F. APPLICATION FOR AID TO BLIND, form BL 200 ............... 64 G. RESIDENCE STATEMENT, form 908 ..........................^ 69 H. PROPERTY AUTHORIZATION, form PA 3 3 ..................... 70 J. INSURANCE AUTHORIZATION, form PA 18-4................. 71 K. SUMMARY OF INFORMATION FROM REVIEW OF DOCUMENTARY EVIDENCE, AG 203 ............................................ . . 72 L. REQUEST FOR EVIDENCE................................... 74 M. PROPERTY INVESTIGATION REQUEST, form PA 621-1......... 75 N. REFERRAL FOR REAL PROPERTY, form PA 525 76 0. INSURANCE REPORT, form PA 1 8 ........................... 77 P. RECORD OF EARNINGS, form PA 429 78 Q. STATEMENT OF RESPONSIBLE RELATIVE, form PA 900 ..... . 79 R. RESPONSIBLE RELATIVE LETTER, form PA 1005 80 8. REQUEST FOR OLD AGE AND SURVIVOR’S INSURANCE INFORMATION, form DPA 1 ............................................ . 81 T. REQUEST FOR INFORmTION FROM STATE DEPARTMENT OF EMPLOYMENT, form DE 2489 ............. 82 tJ. BUDGET TABLE.......................................... &76 X EXHIBIT PAGE 7. AUTHORIZATION FOR OOUNTY AID, form PA 84 ............... 88 W. REQUEST FOR VERIFICATION OF RENT PAID,, form PA 101 .... 90 X. AUTHORISATION FOR AID TO NEEDY CHILDREN, form PA 545 ... 94 Y. CERTIFICATE OF ELIGIBILITY AID TO NEEDY CHILDREN, form GA 2 0 1 , . 102 S. CERTIFICATE OF ELIGIBILITY OLD AGE SECURITY, form AG 201 . 103 CERTIFICATE OF ELIGIBILITY AID TO THE BLIND, form BL 201 . 104 a. RE INVESTIGATION DATA, form PA 354 . ................. . 112 b. EMERGENT AID ORDER, form PA 595 ......................... 100 c. AFFIRMATION OP RECIPIENT OF COUNTY PUBLIC ASSISTANCE, form PA 544 . . . . . . . . . . . . . . . . . . . . . . . . 114 d. AFFIRMATION OF ELIGIBILITY FOR AID TO NEEDY CHILDREN, form GA 206 ............................................ 115 e. RECIPIENT’S AFFIRMATION OF ELIGIBILITY FOB OLD AGE SECURITY, form AG 206 .............................. 116 f. RECIPIENT’S AFFIRMATION OF ELIGIBILITY FOR AID TO THE BLIND, form BL 206 ........................... 117 g. NOTICE OF CHANGE - AID TO NEEDY CHILDREN, form GA 232 .. . 121 h. NOTICE OF CHANGE - OLD AGE SECURITY, form AG 232 ......... 122 1. NOTICE OF CHANGE - AID TO THE BLIND, form BL 232 ......... 123 j. HOLD WARRANT NOTICE - RELEASE, form PA 487 129 k. ADDRESS VERIFICATION LETTER, PA 936 ................ 133 1. NOTIFICATION TO RECIPIENT RE GRANT, form PA 999 ......... 134 m. NOTIFICATION OF SUSPENDED (WITHHELD) AID PAYMENTS, fom CA 239A ........ ............... 135 xi EXHIBIT PAGE n. CHANGE OF ADDRESS, form PA 5 8 ...................... .... 137 0. DISOOllTINmNCE-GENERAD RELIEF, form PA 541............ 148 p. NOTIFICATION-DISOONTIHUANOE OF AID-FAILURE TO PROVIDE CASE, form PA 1006 ................... 150 q. RESIDENCE AFFIDAVIT, form AG 204......................... 159 r. PROBATE - GUARDIANSHIP - CIVIL ACTION REPORT, form PA 792 . 163 8. ROUTINE PROPERTY SEARCH, form PA 398, p. 2 ................ 165 t. PROPERTY REPORT, form PA 622 ............................. 169 u. STATmENT OF RESPONSIBLE RELATIVE OF APPLICANT I3NDER OLD AG® SECURITY LAW, form AG 225 174 V. APPLICATION FOR FAILURE TO PROVIDE COMPLAINT, form PA 210 . 177 w. CHANGE OF PAYEE, form PA 450 ............................. 178 X. REQUEST FOR INFORMATION FROM JAIL RECORDS, foim PA 250 . . . 180 y. REQUEST FOR PHYSICAL APPRAISAL REPORT, form PA 998 ....... 182 z. NOTIFICATION CONCERNING CHANGE OF COUNTY RESIDENCE - AID TO NEEDY CHILDREN, form PA 2 1 7 . 214 I COUNTY ADMINISTRATIVE CHART.................. 273 II CONDITIONS OF ELIGIBILITY FOR CATEGORICAL AIDS AND GENERAL RELIEF................................ 274 X XX PREFACE This course of study outline has been prepared as a model for a working guide or hand book for the beginning social worker in any public welfare agency but with particular reference to the procedures I in the Los Angeles County Bureau of Public Assistance. The author has been employed in that particular agency for two years. The need for a , detailed procedural analysis of such woik was felt by him and has been 1 e:q)ressed by a number of his associates. It is hoped that this partic ular syllabus wiH be considered as a contribution toward the perfect ing of a desk manual to be given new public assistance employees for both their induction training and their continued in-service training program. I The benefits of breaking a job down into its basic elements has been proved by industry during the past fifty years. Frcm the work j of Frederick W* Taylor who pioneered scientific management to the dif— ! ficulty analysis of W. W. Charters in the field of salesmanship and ! curriculum construction and to the woiic simplification program of the !u. S. Bureau of the Budget, there has been steady expansion and pro gress in the work of the efficiency expert or engineer. Job analysis and job description and time and motion study are used widely both in expediting the work of shops and factories and in teaching the indus trial arts. But job description has also been exitensively applied to personnel management and job classification as a basis for determining xiii wage scales. Its application in civil service is general. This particular study is more functional than a mere job description. It is conceived in tems of learning to do rather than ! merely learning about social case woiic. This course is also an attempt to answer some of the objections I to the basic theoretical course work and publications in the field of I social work which suffer from vagueness, elaborate generalization, i I ( and concentration in detail mainly on sample case histories and their ' stuc^. The jargon employed is at a minimum and closely related to operational routines such as might be encountered in any technical administrative field* The step by step analysis of the woik of an agency employee is based on the collection of what Charters has j called «unrecorded specifics,« a felicitous label that puts the finggr of blame on administrators and teachers for their devotion to a welter of glittering generalities while the trees get lost in the ( I wood. The author of this work had the help of a number of his col- ; leagues in the public assistance profession in the pooling of specific j difficulties by the slip method, as described in «Guide for Cur riculum Projects,« by C. C. Crawford et al. As a corrective for the concentration on detail, the author has attempted not to lose^ sight of the over-all strategy and philosophy of social woikj in gestalt or organismic p&ychology terms, an inte- ' grated pattern of purposeful activity. The motivation and performance sections of each chapter and the integrated organization of the whole . course along with its comprehensiveness, are designed to overccme tendencies toward fragmentation and atomistic learning, or to prevent the beginner from getting completely lost in the bewildering mass of detail that confronts him. Each chapter is patterned after wartime industrial training programs and their fomula, «Preparation, Presentation, Performance, and Follow-up. « The format is modelAdd after the syllabi produced I by The Curriculum Laboratory at the University of Southern California ' and the entire makeiç) has had successful application in the work I ; sheets or course outlines of the Los Angeles Police and Fire Depart ments* training units under the direction of Dr. John D. Gerletti, Iftiiversity of Southern California School of Public Administration. Permission to use sample forms and specific reference to ; policies and procedures of the Los Angeles County Bureau of Public i Assistance has been granted by the administrative office of the ; I bureau but the Bureau of Public Assistance takes no responsibility I for the content or interpretation of the material used in this project. I I PART I. STRATEGY j HOllsr TO GET A GOOD START ON A CAREER IN A PUBLIC WELFARE AGENCY i ! Before you become immersed in the multifarious and distracting ! fine details of public assistance routines, or before you get launched ! on a career in social work in a public agency, it is well that you get an over-all view of the field and see how the parts are related to the whole. For the history and philosophy of public assistance there is much well organized material that will provide you with the fundamen tal insights that are required as a background for understanding the I I place of the agency and the profession in our society. In addition, j I the first part of this syllabus will provide you with more specific | ! directions of a functional rather than informational sort dealing with I ! I getting off to a good start, adjusting to your new situation, and plan- ( 1 ning for further professional growth. So let’s launch your career-ship 1 with a master chart and a firm hand at the helm. CHAPTER 1. PLACEMENT 9 HOW TO ŒT A JOB IN PUBLIC WELFARE WCEK A. MOTIVATION; Returns you may expect from planning your entrance into your chosen career. 1. SAVINGS OF TIME AND ENERGY: Avoidance of wasted motion and hours spent in fruitless effort can be achieved by planning your job search. 2. SUCCESS IN COMPETITION: Being a jump ahead of the other fellow always pays off nowadays when so many others are trying for the same job. 3. MONEY SAVINGS: The spending of money on unnecessary course preparation can be avoided as can superfluous training for a job you are not personally or temperamentally suited for, if job requirements are studied. L* ADVANCEMENT: Not only getting the job but succeeding and getting ahead in your chosen calling depend on your initial choice and a good start. B. DIRECTIONS: Some guidelines for your pre-training and job adjustment. 1. fRE-REQUISITES: How to qualify as a Social Worker under Civil Service. a. Assess your own personal make-iç5. (1) Arrange to take professional aptitude tests. (2) Use self-rating scales. (3) Compare, in advance, the monetary and job satis factions in other fields with those in the social work profession and not after. (1 4 . ) Be sure you are going to prefer wo iking with people rather than with things. (5) Get your friends and teachers or professional counselors to give their opinion of your capa cities. b. Take the necessary course work in college or evaluate the work you have already taken. (1) Make up your mind to get a B.A# degree as the first requirement. (2) Consult the bulletins of schools of social woik to see what the pre-requisites for graduate work are# (3) Examine the requirements in current civil service bulletins. (ii) Discuss your training with your academic counselor or with personnel or placement officers of a social woik school or agency. (^) Consult the references given at the end of this chapter. c. Set out deliberately to get the kind of experience which helps to make you the kind of person a good social wo ike r ia. - — - - —I (1) Begin early to do «social work« by volunteering to irbrk I with community group woik agencies such as the Scouts, Y. M* and Y. ¥• C* A«, church organizations, etc* (2) Cultivate part time employment that gives you opportunity to «meet the public,« to get accustomed to office routine, j or that requires you to exercise your ability and training , for oral and written expression* (3) Take graduate work in a school of social work that has a student training or intemeship-apprentice program* d. Read through the job description in this manual to see what will be required of you* e* Collect a «bag full" of references during your training period I I which you can use when you need someone to vouch for you* 2* HURDLE: How to find an opening and apply for and take the j examination. I a* Register with your own college placement office (University 1 ! and college placement offices are sometimes notified of sudden demands for staff expansion*) 1 b* Canvass local city, county, state, and federal agencies that I ! employ^^social workers* i (1) Dont» wait for examinations : (Many offices do their hiring for purposes of temporary or emergency appointments in between posted examinations and workers hired in ^er- gencies are often in a better position to take and pass the examinations than those who are »*all green*«) 5‘ ; C. Consult civil service bulletins posted in public buildings j I and schools# (1) Make this a weekly habit even after getting a job since notice is short in some cases and further advancement or opportunity hinges on your being on I the alert. (2) Get on the mailing list of public agencies or civil service offices in other localities or find a repository of such notices. d. Join ssooiall woik organizations with placement services or subscribe to professional journals which carry notices of vacancies. e. Fill out application blanks with great care when the vacancy is finally located. (1) Read through the form in advance before filling it out. (2) Make your writing or printing as legible as possible. (3) Get help if you don*t understand some item or question. (U) Be brief and clear in your answers but if there is in sufficient space use margin, or attach supplementary sheet. (5) File your application well in advance of deadline. (Don’t risk losing out in the mailing date.) (6) Keep an extra supply of photographs and transcripts of your academic record to avoid slip-ups on providing such material when it is required. (7) Have names and addresses of references hanc^ if these are required. f. Take the examination with confidence because you have bothered to find out in advance what it is like, have briefed yourself in advance, and because you know your training is going to tell. (1) Be sure of the time and place of the examination. (2) Get samples of past tests or ask the authorities the nature of it. (3) Talk to someone who has taken similar tests and passed. (U) Refresh your acquaintance with phases of the examination you anticipate by systematic review. (S) Apply your «test-wise« experience from your academic background. g. If a loyalty oath is required, take it in good faith although you may doubt its wisdom as an administrative policy. (1) Fill out the form in connection with the oath honestly and frankly. (2) Do not sign for the oath if you have any mental reservations or conscientious scruples. (No job is worth demeaning yourself for it in your own eyes) T 1 APPOINTMENT: How to behave in your initial interview and job assignment. (See County Manual, Sec. 100-1, 100-^.) a. Dress properly. (1) Shine your shoes. (2) Don’t be flashy. (Dress conservatively.) (3) If you need it, get a hair cut. b. Be prompt. (1) Since first impressions are important be ahead of time and start off on the right foot. (2) Keep up the habit of reporting for duty a little ahead of time. c. Be natural and relax. (1) Remember your new boss is human and has gone through experiences such as yours himself. (2) Be prepared for a discussion of your job assignment by having in mind questions you wish to ask. d. Sell yourself. (1) If you are up for a preliminary interview before actual assignment from the list, make your inter viewer want to hire you. (2) If you are merely being interviewed preliminary to your introduction to your induction class or to your job; supervisor, make the most of this opportunity to get acquainted with your director. e. Look to your immediate supervisor as your best friend. (1) "Whether it be a class or job assignment you have first, never hesitate to ask questions or to con tribute to the discussion* (2) Don’t be afraid of making mistakes. f. Be business-like and avoid idle chatter. g. Be friendly with your new co-workers; (They are your second source of infoimation during your supervisor’s absence.) h. Be careful about your political activity on entering county service. (1) Do not accept any official political position such as the officer ship of a political organization. (2) Do not solicit votes or money for political pur poses. i|. SOURCES; "Where to look for more practical information. a. Reference Shelf (Listed in full at the end of this syllabus, and cited here and in subsequent chapters by the name of the author to save space) Cannon; De Schweinitz; Find; Miles; Qdencrantz: 9-87; Steele; and A.A.8.W. #2: 77-87. b. Consult Steele, pages 28-33 for a list of agencies. c. College and university counseling offices. d. Civil Service offices and bulletins. 9 e. Interviews with the members of the staff of agencies who are in charge of hiring. f. Visits to agencies with a group when they have open house. g. Trip to the office of the welfare infomation center or clearing house or an invitation to its director to lecture to a group on his work# h. Attendance at social work conferences and institutes, or at the meetings of the local welfare council. i. Excursions to the local county or charity hospital and old people’s home. j. Going with an acquaintance, friend, or relative to an Ù agency when he is interviewed with regard to his case with it. C. TRIAL PERFŒ&IANCE: Things to do for follow through in your job approach. 1. DRY RUN: Find, apply for, and take a civil service examination even if you believe you aren’t qualified and obtain an interview with an examiner to see why you were not put on the list. 2. VOLUNTEER: Apply for a position as an unpaid part time worker, take the training program provided, and serve the agency for at least one year. 3. THE GAI/IÜT: Get the training, apply for a job, and get the appointment. 10 I I D# EVALUATION: Samples of ways of assessing the success of your I job placement. I 1# TRüE-FALSBî Place an X in the correct space for true or false* T F a* ( ) { ) You should be a registered social worker to get a job in a public assistance office* I b* ( ) ( ) You should not wait for the posting of comp- petitive civil service examinations before ' applying for a social work position* c* ()() As a social worker you shouldn^t dress too well since it emphasises the gap between you I and your client* 1 I 2* BEST ANSIER: Place the number of the best answer in the ; parentheses* : a. ( ) In order to be a success in social work you i j should: (1) Have a liking for paper work* (2) 1 I Have something of the missionary spirit* (3) I Like people and want to help people in trouble* (ii) Be an extrovert* b* ( ) To obtain a job in social work you should: (1) Register with the employment agency* (2) Do graduate work in a school of social woik* (3) ; Have a college degree and take examinations* ' (It) Prepare yourself for that career and use all __1 11 angles for job placement* 3* RATING SCÂIE: Check the space provided vhen you can answer yes to the question* 4» ( ) Have you surveyed the field and analysed your own personality and ability to see if they match with the requirements? b* ( ) Have you obtained an education related in general to this job interest and the knowledge required? c* ( ) Have you found the best job in the field for your pur poses as a result of your canvass? d* ( ) Did you apply for and take the examination without mak ing any major blunders? e* ( ) Did you win the appointment because of real merit? f* ( ) Has your planning bom fruit in successful placement? ( ) Total 12 CHAPTER 2* ORIENTATION HOW TO ADJUST QUICKLY TO YOUR NEW WORK ENVIRONMENT A. MOTIVATION; Benefits you may derive from pulling your own wei^t as soon as possible* 1* GOOD STANDING : Your supervisor wiH love you if you become an asset to his unit sooner than expected* 2* GOOD RATING: Reports made on your efficiency during pro bation period will be better* 3* GRATITUDE AND RESPECT OF COLLEAGUES: Your co-workers will be relieved of an extra burden if you *»ripen fast*» from your green status and they will honor you for it* 4* JOB SATISFACTION: You can avoid frustration and undue pres sures on the job* 5* SAVINGS: Eliminating of wasted motion and expediting of your work are a natural consequence of quick adjustment* 6* PAYOFF: Accuracy in your time records and mileage reports assures prompt receipt of checks* B* DIRECTIONS: The agenda for your career corner-stone and founda tion laying* 1* INITIATION: How to get the most out of your induction train ing* a* Don’t let the multiplicity of detail confuse you as to the major outline of your work* (1) If you find yourself floundering refer back to the major outline of your agency function. (2) Don’t allow the large number of new ideas, form numbers, rules and regulations to distract you. (3) Tackle one job procedure at a time. (k) Many meaningless references will fit into the picture later, so be patient. b. Be willing to do some homework. (1) Do siqpplemental reading of your policy and pro cedure manuals. (2) If possible, borrow some sample case histories to read. (3) Start memorizing by rote the form tit les and numbers. ' c. Take notes on lectures and discussions. (1) Keep up whatever good note-taking habits you acquiréd in college. (They psy off even after in duction in weekly unit conferences.) (2) Keep a special note book. (You will want to refer back to it frequently and add to it later.) (3) Write clearly and use outline form for ready reference. d. Practice making out forms. (1) Actually fill out sample foms for hypothetical cases for each work operation. 13 (2) Work out budgets from schedules# (3) Put a friend through an application interview armed ■with the necessary foms# e. Make the intensive concentration of •the induction training effective# (1) Work especially hard during the brief preparation period allowed since, like army training, the course you are given is one that is more abbreviated than college courses# 2# PROBATION: How to earn a good rating from your supervisor and win promotion# (See County Manual, Sec. 100-36) a# Be prompt* (1) Get to work on time* (2) If delayed or forced to be absent by emergencies, phone message to office as soon as possible# (3) Keep to your assigned schedule# (U) Turn in work on time or ahead of time# (S) Don’t fudge on your lunch or coffee time# (30 min# aid 1$ min#) b. Consult your supervisor frequently# (1) Don’t be afraid to ask for conferences whenever needed. (2) If you have regular conference periods save your questions (in form of notes) -to ask then unless they demand an immediate answer# 12 (3) Avoid silly questions# (Think twice before asking#) (k) Be self reliant# (If you can find the answer to your questions in the SDSW Manual or by looking for the answer in the work of a previous workerj don’t bother your supervisor with them# ) (2) Do not bother other workers with many questions unless they are assigned to help you# c. Be friendly yet respectful# (1) Don’t argue with your supervisor, discuss# (2) If you believe your supervisor is too hard, accept his decisions anyway (He’s hired to be firm.) d# Be courteous# (1) Keep aware of your own behavior with others# (You are rated on your ability to get along with others#) e# Be straightforward# (1) Make your written work direct and to the point# (Avoid wordiness or incomplete meanings#) (2) Don’t do things the hard way# (3) Do your work right the first time even if at first it takes a little longer# (It takes much longer to do it all over#) f# Don’t dawdle or be a clock watcher# g# Be willing to work# (Don’t admit the ”Let George Do it” attitude in your work#) 16 h* Don’t be a grumbler. (Accept agency limitations and heavy case load as a matter of course. It is a tradition and only reducible by patience and education.) i. Do master the fine details of your work as outlined in this guide. j. Be thorough but avoid over-investigation, k. Avoid discrimination or prejudice. (l) Be willing to accept people as they are without condemnation, either consciously or unconsciously. 1. Don’t be sentimental but like and respect your clients, m. Don’t look for self-fulfillment in your relation with your client. (1) Don’t use your position as a way of dominating people. (2) Don’t look for gratitude from your clients as a method of gratii^ng your own ego. n. Never lose your temper. (Cultivate an even disposition and avoid emotionalism.) 3. SALARY; How to collect your pay and get wage increases. (See County Manual Sec. 100-1, 100-2, 100-6L) a. Post your time on the time card (PA 1030) given to you each day. b. Sign each bimonthly time card at the start of each pay period. c. Turn in a Daily Time Record (PA 652) each day for the day 17 previous if you are working in ANC, QAS, or ANB# (1) Ihen you have a mixed file (GR and a categorical aid) show the actual time to the nearest half hour you have worked on each type of aid# (2) Show to the nearest half hour the actual time spent in driving in the «travel” column. (Don’t show the total field time as travel.) d. Use 8:00-12;00 and 12:30-Us30 invariably on all time reports even if you are on a different schedule. (Anything else bothers the standardizersl) e. Enter overtime on a separate time card. (On back of PA 1030.) f• Don’t e^ect to get time and a half for overtime or even straight pay. (The latter is rarely allowed and then only by special approval of the Distjd.ct Director.) See ”1 | ” below for time off for overtime worked. (County Manual Sec. lOO-liii., ii5*) g. Fill out the card given to you along with the withholding tax form at “ die time when you start work showing whether you want to be paid monthly or bimonthly. h. Watch for the payroll or time clerk on her rounds of the office on the 25th and 10th of each month. (She may have a check or warrant for youl) i. File your mileage claim (Std. Form 391) oh the date specified for your office. (County Manual Sec. 100-35, 100-64) 18; (1) Fill out the first sheet heading accurately and in j I detail, (2) Fill out the last sheet at the bottom showing total j mileage, amount of reimbursement requested, (70 a mile ^ for the first 300 miles ; 6^ for the next 100 miles, etc.) > (3) Add claim for $5.00 compensation for insurance if you ' I are slated for ’ ’ long mileage,” over 100 miles a month. | (Consult with your supervisor about extra car insurance j for this•) (4) Put A, M, or P. M, at the start and close of each run, (5) Don’ t omit any addresses, (6) Show ’ ’ headquarters” or ’ ’ home” at the start and finish of each field run, I (7) Give name of client at each address. ; (8) Add purpose of call as ’ ’home caliy” ’ ’ courtesy call,” «affirmation,” etc• j J I (9) Check with instructions on reverse of form to see if | you have complied with all the requirements, (10) Look for a separate mileage check toward the end of ! the month, (Provided you didn’t make an error returned for correction.) j. Work hard during your probationary period as the initial approach to getting the regular annual wage increase, k. Work individually and with professional associations for i improvement of personnel practices, (For example, a change : 19 in policy, with regard to temporary appointments to #ake it reasonably easier to get permanent rating.) 1. See to it that your supervisor gives you a good rating. m. Complete the requirements for a Registered Social Worker Certificate* (See Appendix.) n* Take promotional examinations when they are given by civil service. o. Organize to educate the public and the county governing body the importance aoid responsibility of your work and as to the inadequacy of your pay in view of the require ments for your profession, p. Show how an improved and better paid staff could save the county money in more adequate investigation and better service. 4. TIME-OFF; How to claim sick leave and vacation time. (See County Manual, Sec. 100-46, 100-48, 100-50.) a. Observe regulations about rest period «relief*» or «coffee time.” (County Manual, Sec. 100-42.) (1) Don't allow the 15 minute morning and afternoon recess stretch to 20 or 25. (2) Avoid going in groups. (3) Guard your conversation and behavior in public: don't discuss clients or shop or attract undesirable attention. 20 , I b. Follow the rules as to abs®ice frcaa work. (County Manual, j Sec. 100-10, 100-54.) I (1) Notify office of unavoidable and unanticipated ab- j sence. (2) Request leave in advance (a few days) of absence j anticipated. c. Do not plan for any more holidays than the following: Christmas MŒiorial Day Columbus Day New Years Fourth of July Armistice Lincoln's Birthday Labor Day Thanksgiving Washington's Birthday Admission Day d. Arrange for your paid vacation only after twelve months of work, (otherwise you take one at your own expense.) (1) Figure your time off as follows: (a) Number of days worked previous calendar year divided by 36. (10 working days) (b) For exceptions see “A Handbook of the Los Angeles County Employees Association,«Page 20. (c) Claim six dayS sick leave after six month's of continuous full-time service if you are really sick in bed, with an attending physician. (See County Employee's Handbook, Page 24 for addi tional benefits for longer service.) 21 (2) Gram the District Director «Please approve vacation leave for me from___________ to________________ giving the dates exclusive of weekends at start and finish. 5# HIERARCHY: How to expedite requests through channels. a. See County Employee’s Handbook, pages 5-8, for an overall view of the County administration and the member of the Board of Supervisors for your district (by your voting residence) to whom you may look for political represen tation. (See also organizational chart. Exhibit I.) b. Direct all communications regarding your civil service status to the Los Angeles County Civil Service Commission;^ or to Mr. Clifford Amsden, Chief Examiner, 501 No. Main Street, Los Angeles 12. (Use plain letter paper.) c. Direct all communications regarding requests for transfer, to the District Director of the district to which you wish to go, but put across your own directors desk. (See County Manual, Sec. 100-32, and form PA 68.) (Use letter gram.) d. Make all requests regarding time off, overtime, absence from work, vacation and sick leave through your supervisor and addressed to your District Director. (Use gram) e. Make a practice of clearing all requests involving per sonnel relations through your supervisor and your district director. (Use gram) 22 f. Address any request for special consideration, such as a change in your regular working schedule, permission to speak on your work to a group, approval of research pro jects in connection with your work, to Mr. lieland-Carte:^, Executive Assistant S'uperintendant of Charities, 1100 No. Mission Road, Los Angeles 33* (Use gram) g. Direct all queries on cases within the District to the individual caseworker assigned to them. (Clear with the office master file clerks for the worker's name and file ! number and the case number.) I h. Direct all queries on cases in other districts to the District ! Director of that office if the unit supervisor or worker is not known. (Consult the directory for the Districts as kept up to date on Special Bulletins.) i# Request typist to look up addressees for all communications out of state or county to other agencies unless you know these already. (See also Chapter 11, Sec. B-3*) j. Find the address and person in charge of all local public and private agencies from the Social Service Exchange directory or yearbook and the various state, county, and city administrative directories. (Ask your supervisor for her index of community resources and start making one for your own desk use.) k. Use the Lettergram form (blank) for all Bureau correspondence. 23 1* Use the agency letterhead for all official business outside the Bureau. m. Use plain stationary for all personal correspondence, n. Use forms whenever available. (They save time and expense.) 6. OFFICE: How to find your way around the building. a. Have your supervisor or another worker give you a personally conducted tour of the office and introduce you to the clerical staff leaders in addition to being introduced to the other members of your unit. (1) Note the location of your unit's dictation booth and request an appointment with the supervisor of the transcribing typists ^TT's" or "DMO's") for briefing on dictation routines. (See also Chapter H, Sec. B-4.) I (2) Meet the property section of unit chief and make a note j of the location of that office for future reference when a direct consultation may be needed. (3) Establish relations with the time-keeper in a similar manner. (4) Locate and meet the chief cashier with whom you will have frequent contact in connection with getting all cash aid. (5) Meet the Chief Clerk and her coterie of clerks with whom you will be conferring frequently regarding due dates, controls, keysort, budgets, transfers, and all manner 24 of business relating to your file. (6) Ask your supervisor #iat steps are required in dealing ■with the office clerical staff. (By direct contact or through him or her.) (7) Have a worker who is making a grocery order show how this is initiated and taken to the teletypist. b. Ask for the location of the office directory to the Units, names of supervisors and caseworkers, and file numbers. c. Meet the receptionist and inspect the waiting room and see how workers are notified that a client has come in and what method is employed to check him or her off the receptionist's record. (Offices vary in this procedure.) d. Inspect the interviewing booths and find which if any are reserved to your unit or to special workers. 7. STAFF: How to get along ■with your associates. a. Be friendly, cooperative, considerate and courteous. b. Be ■willing to trade favors. (1) Ask for help on minor routine matters if your super visor is absent or busy. (2) Take over the phone duty in the absence of the worker regularly assigned to floor or office (interview) duties. (3) Clear wi^th your supervisor on any special requests. (Some workers may ask too much of you in the way of a special favor %) 25 G. Master the details of your job as quickly as possible so that you can assume your share of the unit's work and re lieve the other members of the unit. d. Try to understand your fellow workers; if you disagree with some of their attitudes, try to find out why they feel as they do* e. Don't be abrupt or brusque or high-hat in your behavior just because you feel a lack of confidence and are afraid your fellow employees will laugh at you; they were beginners once too. f. Avoid the extremes of formality or infomality in your pro fessional relationships* g. Don't wear your heart on your sleeve. h. Don't give the impression you are rabid on any subject. i. Don't be self conscious. (Other people are not as conscious of you as you may believe or as may gppear.) j. Be willing to accept and improve under criticism, especially from your supervisor, since that is a real test of your compe tence on any job. k. Avoid effusiveness in thanking people for information or courtesies received. 1. Don't be a sensitive plant. (Easily hurt feelings are a betrayal of your own deep-seated feeling of insecurity.) r ' m. Make any complaints directly to the person involved and not j behind his back. | n. Avoid extremes in displays of over-confidence or of under- ! rating yourself. (Over aggressiveness and excessive humili— j i ' Î I ty also indicate your insecurity and inability to do a good j j job of self-evaluation.) 8. GRIEVANCES: How to improve woiking conditions. a. Discuss a personal grievance with your supervisor first. b. Arrange a conference with your supervisor and the District Director if you are dissatisfied with the position your supervisor has taken. c. Request permission to have the office of the Executive Assistant Superintendent of Charities review your complaint, if your District Director is unable to give you any satis faction. d. Use the grievance machinery of your union or association for general grievances if direct negotiation with the District Director is of no avail. e. On appeals to the Civil Service Commission, confer with your supervisor. District Director, and the clerk of the Commission as to your procedure. (1) In some cases when the supervisory staff has its hands tied, resort to your employee's organization. (This may get results, or advice that will prove helpful.) 27 9* SOURCES: #iere to go for more advice. a. Coimty Manual, Sec. 100-00 et seq. b. You're in the County Now, a handbook of the Los Angeles County Employee's Association, 130 N. Broadway, Los Angeles 12 (Referred to throughout this Syllabus as Employee's Assn. Handbook .) c. Ii^tructional materials and outlines in possession of the moaber of your office staff who is responsible for training. d. Materials available at the induction training office. (The training unit.) e. Recent revisions of organization charts. f. The local civil service union headquarters. g. The training personnel themselves. h. Your supervisor. i. The county phone directory. I j. The office directory. (And the floor plan if the office is I very large.) C. TRIAL PERFORMANCE: Suggestions for practice and exercises in ready job adjustment. 1. DEPLOYMENT: Cover all the general and inevitable points in the outline of this chapter during your first 6 months and consult with those who have the special problems (sick leave, grievances, etc.) to see how they managed or to give them an assist. I 28 ‘ 2. CRITICISM: Don't wait until the end of your probation period to find how you are doing but invite frequent appraisal by I your supervisor, the rest of your unit, and your own self evaluation on the -whole schedule of adjustments listed above. ! D* EVALUATION; Examples of instruments for measuring your facilily in job orientation. 1. ÎRÜE FAI3B: Elace an X in the correct space for true or false. T F a. ( ) ( ) You should go over the heads of your immediate superiors to expedite requests. b. ( ) C ) You should insist on your induction training being specific as well as general in the dir ections for your work. c. ( ) ( ) You should claim a paid vacation after a year of service even if you are still only employed with a temporary rating. 2. BEST ANSIER: Place the number of the best answer in the parentheses. a. ( ) Your supervisor should rate you primarily on: (1) your strict adherence to the letter of personnel requirements. (2) Your overall perfoimance of your assigned duties. (3) Your acceptance of social work philosophy. (4) Your ability to follow directions. 29 , b. ( ) To get a good rating you should: (1) Flatter or treat j your supervisor* (2) Always do a little better job than j the next man* (3) Let everyone know how good you are. ' (4) Prove yourself quick to adjust to changes and easy to get along with. 3. RATING SCALE: Place an X in the spaces where you can answer *»yes« to the question. a. ( ) Did you pass the test given at the conclusion of your induction training course with a high score? b. ( ) Have you been recommended for promotion from probationary status? c. ( ) Have you kept your time records carefully and collected your full pay? d. ( ) Have you become well acquainted with all the staff and proper channels so that your work moves smoothly? e. ( ) Do you have cordial relations wj.th your immediate super visor and the rest of your unit? f. ( ) Have you been able to iron out aH difficulties that beset you when you first started working? g. ( ) Have you earned your vacation? h. ( ) Did you keep strictly to your work schedule and rest period and lunch time limits? ( ) Total 30 CHAPTER 3. THE JOB HOW TO DO YOUR WORK EFFICIENTLY A# MOTIVATION: Benefits you can count on from mastering your general woik techniques. 1. FREEDOM FROM ERROR AND WORRY: You can avoid major blunders resulting from misconceptions of your function and your re lationship to your file, your clients, and the agency and thus achieve a certain serenity and freedom from tension. 2. WORK ENJOYMENT: Your increasing skill and ability to carry responsibilities will give you job satisfaction and self confidence. 3. EXPEDITED WORK: Getting your assignments done on time hinges as much on your knowing where to concentrate as on where to take short cuts so that the general picture of your work is a master key. 4. EARLY ADJIBTMENT: Knowing your own limitations and your agency's boundaries facilitates your settling into harness soon. 5* BETTER RATING : Your supervisor will be sure to give you a good recommendation at the end of your six month probation period. B. DIRECTIONS: General stratagems to adopt in your case work* 1. CASE WORKER: How to assume your responsibilities and adjust 31 i to agency limitations* a. Avoid the impulse to place the blame for errors of omis-i^ 8ion and commission on those who have previously been re sponsible for a case* (1) Always accept full responsibility for a case as it comes to your hands and correct any errors im mediately* (2) Return a case in defective condition if on con sultation with your supervisor immediately after receipt of the case it appears that the previous worker should be held responsible for the matter* (3) Restrain any animosity for those who were responsible for situations you are compelled to clear up* (Be tolerant, you may be guilty of worse errors yourself some day.) (4) Let your stperiors fix the blame for mistakes* (It's not your job to do that*) b# Deal with your assistance-granting power more carefully than if it were your own money you were doling out • (1) Avoid administrative errors that cause overpayment. (2) Adopt the attitude that all cases are to be treated equally yet on the basis of the merits of each peculiar situation. (Don't allow caprice, whim, or partiality to influence your attitude or decisions.) 32 (3) Be prepared to accept the rather arbitrary and inadequate budget standards* (These along with the conditions of eligibility are the «limitations« or boundaries which also relieve you of an impossible responsibility*) (4) Adopt as a guide the concept that assistance granted where not needed leaves so much less for those who have a genuine need. (5) Adopt historical perspective as a counsel of patience since public assistance as apposed to charity is re latively new and still not widely accepted. (6) Never promise more than the agency can be expected to provide. (7) Make clear to clients that their budgets are carefully figured and need careful planning in order to abide by them. (8) Help your clients to preserve their own self respect by avoiding «in kind” payments as much as possible except where mandatory* Give your clients professional treatment* (1) Be objective and un-prejudiced. (2) Don't allow yourself to pass moral judgments. (3) Forget the old time charity concepts of «deserving” and «non-deserving poor.” (4) Remember that no client is past redemption. 33| (5) Be courteous and considerate but not soft or sentimental, (6) Think in terms of rehabilitation and not in terms of punitive action, i d. Be a true public servant, i (1) Whether in the office or out remember you are working both I as a representative of the county and of your client, ' (2) Be alert to opportunities for correcting misapprehension ; as to the function of the agency in the public mind, (3) Try always to help a person to help himself rather than to | I become more dependent on the agency. e. Safeguard the confidential nature of your work. ) (1) Never discuss cases with unauthorized persons. (2) Always get a release from client for any information from j « I the record requested by a person not having official or professional status. \ (3) Identify people who call on the telephone for information by a significant question or by asking for time to look up the answer and calling them back after verifying the correctness of the telephone number. (4) In investigation, give only so much information as is required for verifications from landlords, references, creditors, etc. (5) Never give a client's address to any other than an official of a related agency. (You may relay messages from friends or relatives however.) 34 (6) A good rule to adopt is to let the questioner teH you and to volunteer nothing, f. Accept the boundaries of the agency's program. (1) Realize that a program providing a decent minimum standard would be prohibitive in cost. (2) Learn early that thorough case work counseling takes more time and effort than the agency can afford to devote. (3) Don't put your case work standards for performance too low as a result of heavy case loads and excessive paper work. (4) Don't put your standards too high so that the necessary routines suffer on some cases vhile you are rehabilitat ing a few problea cases. 2. FILE: How to carry your ease load. a. Read each new case by making notes on an eligibility work sheet to guide subsequent action to cover the following: (1) Status: Note family composition (aided and not aided members) and reason for dependency. (2) Living plan: Check for last correct address, whether family has telephone, amount of rent or (housing cost) number of rooms, landlord's name and address, what utilities are included in rent, whether the place is furnished or unfurnished, if the housing is sub-standard 351 I or inadequate• , (3) Amount of assistance (or grant)• ; (h) Special items in budget that require review* , (Example: insurance payments) ' (5) Points of eligibility: ' (a) Residence: Proofs on file, form number, and date, j (b) Vital Statistics: Evidence on file, form number, date. I (c) Relatives, responsible or not, names and addresses ' whether they are contributing or have been contacted and when. (d) Failure to provide: Application signed; action open, reason for no action. (e) Property: Search and clearances, or reports, descriptions, where owned, encumbrance accounts, balance, taxes, description of insurance. (f) Income: earnings, oontributions, rentals. (6) Employment history. (7) Health problems. (8) Social problems. ( 9 ) Evaluation . b. Keep a case file list or card index or loose-leaf field note book. (PA 308 and PA 638) (l) Schedule your field work and dictation on at least one 36 of these control devices. (2) Include name, address, and month when annual review is due for each case. (3) Also include case number and number aided. (U) Make a record of date of each home visit and check when dictated. c. Make your assigned work schedule flexible but adequate to meet your office duty. (1) Adopt the arbitrary program for your time so that no phase of your work is neglected for long. (2) Keep your floor duty time punctiliously with no devia tions except in special emergencies and by pre-arrange ment. (3) If your time for dictation is inadequate and your field time excessive arrange to have access to a machine dur ing part of your field schedule. (A) If the contrary is true, reverse the procedure. (5) If your paper work is neglected plan to expedite your field wcrk and dictation so as to leave more time for it. (6) During periods of overload, plan on working overtime if it is permitted. d. Post your desk whenever you are away from it for any length of time. 37] (1) Make a habit of putting up a card notice or checking | on the office «board** when you are in «field, * * dictation, interviewing, in conference or meeting, or merely out for coffee or lunch. e. List your itinerary in the field in the proper place if this is the requirement of your office. f. Anticipate problems that may arise in your file and notify the worker on duty of how they should be disposed of if you are to be absent. g. Use calling cards giving your office hours so that your clients will know when you are available, and thus save needless calling. 3* CLîBKf: How to deal with the people you serve. a. Be friendly yet professional. (1) Do not make friends of your clients. b. Never promise more than you know can be perfomed. c. Neither talk over their heads or down to them. d. Be considerate and patient as the basis for fundamental courtesy and kindness. e. Help them to preserve as much independence and self respect as possible. f. Never allow flattery to persuade you to treat one client any differently from another. g. Refuse to discuss other workers with client except inso- 38 far as you defend their actions. h. Make clear to the recipient of assistance what his duties are as to reporting changes to the agency. (1) See also Chapter 5 Sections B-1 & B-5 and Chapter 6 Sections B-7 & B-8. i. Never resort to anonymity or any untruth, threat, or form of deceit to put a client on a spot. j. Confer with relatives and neighbors about a client only with the client*s consent unless it is a case of law violation or for the good of the community or in line with necessary investigation of eligibility# it. SOURCES; Ihere to go for more information bearing on a solution of your general job problems. a. Reference Shelf: A.S.S.W. #3> Cowgill; 19-38: De Schweinitz: Garrett: 12-20; McClenahan 7-16; Russell: 1-52; Towle: 1-80; | I 96-103; Young: 7-12, 18-21, 6W8> SDSW Booklet, Ref. No. 48. b. SDSW Manual, Sections C-00^, C-Ol^, C-020, C-100, C-200, C-206. And the introductions to the GAS manual and County Manual. c. Observation of skilled workers interviewing clients. d. Visits to clinics, work projects, schools, foster homes. e. Consultation with esperienced co-workers and your supervisor about specific difficulties. f. Periodicals: See references in Chapter 1^, Sec. B-2. » TRIAL FERF0RI4ANCE: Things to do to perfect your over-all competency 39 1. MàSTEHI: Assume the full responsibility for a file, your duties as a case-worker, and your obligation to your clients and perform them satisfactorily* 2* IMPROVEMENT: Set up a plan for self-appraisal, better case coverage, and better relationships with your clients to see if you can progress in every phase of your work# 3# REVISION: Rewrite this chapter on the basis of your own difficulty analysis, and try to make it even more specific and helpful for other woikers# EVALUATION; Illustrations of ways of checking your general | work efficiency# 1# TRUE-FALSE: Place an X in the correct space for true or false# T F a. ( ) ( ) You should not take the blame for the condition of a case when another woiker left mistakes in it. b# ( ) ( ) You should notify a client you are consulting with a relative even if it is without his con sent. c. ( ) ( ) You should keep to your assigned work schedule without variation. 2. BEST ANSIER: Place the number of the best answer in the parentheses. a. ( ) To work well within the boundaries of your agency ho you should: (1) Adopt the attitude that the people you serve get more than they deserve. (2) Att^pt to pro vide counsel that makes up for the budget limitations. (3) Apologize to the client for the inadequacy of the program* (It) Assist the client to become self-supporting and independent of the program. b. ( ) In dealing with a difficult client you should never (1) Use threats* (2) Put à hold on his warrant. (3) Make payment of his assistance grant restrictive (other than in cost.) (It) Deny emergent aid when he is out of funds through no fault of his own. c.( ) In safeguarding the confidential nature of your cases you should: (1) Get the client's written consent for you to discuss his living plan with the landlord. (2) Have the client handle all agency contact with relatives. (3) Discuss cases only with responsible agency personnel. (U) Get client's consent whenever in doubt. RATING SCALE: Soore for the questions answered affirmatively. a. ( ) Have you completed all your bimonthlies and affirmations including the necessary investigation and dictation? b. ( )Have you kept the required controls and acted upon them? o.( )Did you expedite all budget operations and changes? d.( ) Have yourserved your clientele at every opportunity? e.( ) Have you stopped aid and closed cases Wien required? ( ) Total la CHAPTER li# ADVmCEMENT E m TO GET AHEAD PROFESSIONALLY A* MOTIVATION; Goals that can be won by long range plarming and strategy in the phase of your own professional growth# 1* PROMOTION: Your spare time activities devoted to the advance ment of your profession and your own self-improvement career- wise can be an important factor in recommendations for your advancement# 2* SALARY INCREASES: Your earnings are sure to be increased faster in proportion to your professional devotion and activity# 3. GREATER COMPETENCE AND JOB SATISFACTION: An eight hour day five days a week is not sufficient to make you everything you can be in such a large field of endeavor as social work is# it# A SECURED FUTURE: There is a lot more room at the top and layoffs never affect those who are always ahead of their job and you will work until you deserve a weH-oamed retire ment# B# DIRECTIONS: Some of the pointers for your over-all professional orientation and accomplishment# 1# ORGANIZATIONS: How to choose and participate in professional associations# (See County Manual Sec# 100-38) h2 a# Join the local civil service employee's group# (1) Take advantage of the benefits of the Los Angeles County Employee's Association mem bership# (Representation, life and medical group insurance, discount buying, publication, etc. : dues kO^ a month*) (2) Attend Association meetings and get to serve as your district representative (elective.) (3) Use your Association as your legislative repre sentative and before the Board of Supervisors in the annual wage hearings and in cases of petition for redress of grievances# b# Join the local trade union for civil servants # (1) Become a member of the independent union, the United Public Workers, or the A#F* of L* or C#I#0# equivalent, depending on udiich has organized in your locality# (These offer similar benefits of a mutual nature to those above but with higher dues and a more aggressive policy.) (2) Attend union meetings, volunteer for service in committee, and help recruit new members# (3) Use accumulated overtime to attend wage hearings along with other members to support your repre sentative in the presentation of your brief# k3 (U) Use your union's grievance machinery for both individual and group complaints as to working conditions. (5) Use your union organization for drafting of standards for improvement of the profession and for influencing legis lation or administrative policy in line with the ideals of the labor movement, c. Join the American Association of Social Workers, 130 East 22nd , Street, New York 10, New York. (See its publication. Social I Work Journal, or write for details.) ! d. Become affiliated with the National Conference of Social Work, 82 No. High Street, Columbus, Ohio, and its state program: California Conference of Social Work, 906 Fallon Street, ' Oakland U, California. (See their Proceedings for various years.) e. Subscribe to the publications of the Family Service Association j I of America, 122 East 22nd Street, New York 10, New York. (Agency membership - a standard-setting body.) f. Become active in the local chapter of the National Committee : of Mental %rgiene, 1790 Broadway, New York 19, New York. ( g. Subscribe to the Survey-Graphic. h. Join "The Laconians," a social work dinner club. i j 2. MORE TRAINING: How to provide for your continued professional growth through in-service training or extension courses. ' -a. Participate in your own agency's program enthusiastically. ^ . (1) Attend meetings faithfully and take part in the dis- | eussions* (2) ^ Be willing to study outside of office hours* (3) Accept assignments to give special reports or serve on committees willingly# b* Enroll in evening classes or special weekend seminars given by local schools or your agency or sponsored by it* (1) Take classes scheduled for employee's convenience at the Civic Center* (2) Attend regular evening college classes* (3) Petition the local hi^ school or junior college to provide special adult education classes with a social work slant* (it) Take courses in psychology, social sciences, public administration, if specific social work courses are not scheduled* c* Plan far ahead to save enough so that you can afford to take a leave of absence for a semester or two of college work# d* Distinguish yourself to such an extent that you are recom- moQded for a fellowship to finance a leave for further stuc%y* (Consult with your college or training administrator as to those for which you might apply; example, the Social Science Research Council* ) e. Sign up for a correspondence extension course with reputable school of social vroik if there is no facility locally for class enrollment* f* Participate in regular staff meetings and conferences* g* Request change in assignment of duties or the character of your file so that you have a variety of ei^erience* h* Urge an administrative policy that keeps case load reduced to a point where you can do some concentrated woik on special or problem cases which are made the subject of case study conferences; the pooling of staff effort, the object* i* Arrange for leave, with pay, to attend state or regional conferences or institutes of the state Conference of Social Work, etc* j* Get an R.S*W* certificate; See appendix for requirements* . 3* ANNUITY: How to plan for retirement* I a* Figure from your employee's retirement association or plan formula whetiier the amount of your pension or annuity will be adequate* (County Manual, Sec* 100-80) (1) Refer to the County Employee's Association Handbook, * pp. 31—33$ for the allowance scale for 10 to 30 years service, at ages 55 to 70* (2) If you are still temporary after one or more years service, start your own retirement plan by systematic savings* b* Agitate for legislation to blanket in civil servants under the Federal social security law* c* Press for abandonment of the administrative policy of keep ing employees as temporary when they should be made peimanent * d. Supplement whatever retirement plan covers you by a postal savings, credit union, or bond saving plan* e* Call on the treasurer of the retirement plan for further details such as the extent of your contribution, deferred retirement, the amount, optional benefits, and disability and death benefits, or refunds and reinstatements in con nection with lapses in service* (County Treasurer, Station 3701*.) GREENER PASTURES: How to keep posted on opportunities for bettering yourself in other agencies* a* See Chapter 1, See* B-2, for ideas for getting a job and apply them to the type of job canvass that you as an ex perienced worker can now undertake* b* Plan your continuation training for specialized fields (such as child welfare, psychiatric, medical, «rehab*,« probation or social security woric) in which the pay or con ditions are more to your liking, c* Consult the posted competitive examinations or vacancy notices for state, federal, and private agencies frequently* d* Use your professional associations and academic connection to help you to be alert to opportunities for future demande# e* Be sure to get the type of experience in your present em ployment which will qualify you for the kind of work you want to do later* f* Cultivate the acquaintance of people in the kind of work you would like to get into# SOURCES FOR THIS CHAPTER: Ihere to get further directions. a. References: A*A*S.W.#2: 75-92; A#A*S*W*#3: 26-27; Cannon; Odencrantz: 68-73; Russell; Steele. (1) «Your in the County Now," a handbook of the Los Angeles County Employee's Association, 133 North Broadway, Los Angeles. (2) County Manual, (based on the Welfare and Institutions Code of the state of California,) Personnel Sections (100-00 et seq.) b. Visits to the headquarters of local employee's organizations or attendance at their meetings in order to see how they function and what they have to offer# 0. Mimeographed material in the office of the retirement association. d. Contacts by telephone or in person to the educational institutions which provide or might furnish courses. e. A visit to the training unit where you got your induction r ....... " U8 ! training to consult about extramural plans# f. Investigation of the agency professional library or that of I the administration or County# g. Group subscriptions to such publications as the Bussell Ssge j Foundation Social Work Yearbook, the National Conference of i Social Work Proceedings, the Federal Security Agency Yearbook* C* TRIAL PERFCBMAHCE: Assignments for advancement# 1# PAPER PLAN* Write out a prospectus for your future profes sional growth including all aspects of this chapter and begin to put it into effect* 2* SURVEY: Choose your organization, school or course, plan of retirement, and strategy for future work and begin to be active along those lines# B# EVALUATION: Some sample tests and a scale for reviewing your performance along the lines of advancement# 1# TRUE-FALSE: Place an X in the correct space for true or false. T F a. ( ) C ) Civil Service regulations forbid your becoming a member of a trade union. b. ( ) ( ) Temporary employees should come under the re tirement plan. c. ( ) ( ) You should wait about expanding your self im provement program until you have completed your probation period. ______ ___ û r j d* ( ) ( ) You should concentrate on making good in your present , I job before looking for a better one* 2. BEST AISIER: Place the number of thes best answer in the parenthesis. a. ( ) The first ®nphasis in your plan for advancement should be* (1) On all phases of the program as outlined. (2) On a combination of organizational membership and further training. (3) On looking for a better job and on retire ment. (I*) On membership in some association, or sub scription to a professional journal. b. ( ) Retirement planning should include* (1) Both private and civil service provisions. (2) A combination of civil service retirement plan and coverage by Social Security. (3) No plan at all since the pay is so low any plan is beyond one's means. (1*) A H three pro visions* personal, local, and national. 3. RATING SCALE* Check space provided when you can answer "yes" to the questions. a. ( ) Have you joined an organization which fits your needs? b. ( ) Did you investigate each group before making your choice? c. ( ) Have you begun to be active in the association of your choice? d. ( ) Have you enrolled for an off-the-job class? e. ( ) Have you investigated the retirement plan of your agency ^0 ! and decided how to supplement it? , f• ( ) Have you begun to check civil service notices regularly? j g# ( ) Have you applied for and taken all promotional examinations ! for which you are qualified? h. ( ) Do you subscribe to a professional journal or borrow those available in your agency or library on a regular program of reading? i* ( ) Do you participate in the in-service training program of your agency to the full? ( )Total I " I PART II. TACTICS ! HOW TO COVER INTAKE AND APPROVED PILES Having cooked and eaten the appetizer and soup, fish, and salad I for your meal of know-how with the recipes of a general nature, you t j may now proceed to the entree, the meat course of your fare. Rules and regulations, procedures and routines, may change but the major outlines remain surprisingly constant, as witness the book published in 1913$ The Charity Visitor, by Amelia Sears Besides this, the procedures as described in the following text are subject to variation from worker to worker, and from district office to district office within the county; and other counties and other states have foims and policies and procedures that vary considerably from those of the Los Angeles County Bureau of public Assistance. Do not, therefore, take any of the following directions as definitive but merely as specific sampling based on one person's version of actual job steps. They are based on two years of experience in five dif ferent offices and with the administration of all three categorical aids and general relief about equally distributed. You will want to amend them or re-write them to keep up with changing process and local organization. # Amelia Sears: The Charity Visitor* A handbook for beginners. Chicago School of Civics and Philanthropy, Chicago, Illinois, 1913. 52 CHAPTER 5. INTAKE HOW TO INITIATE ASSISTANCE A. MOTIVATION; Rewards you may expect from mastering the know-how of an original interviewer. 1. GOOD CLIENTS: Your skill in your introduction and briefing of the recipient will be reflected in the way he or she main tains his relationship with your agency. 2. GOOD RATING; «Loose threads" and inadequate investigation will be avoided if you are thorough in your woik, and your rating will be better as a consequence. 3* JOB SATISFACTION: Your ability to handle problems when they are most critical, at the time of the client's first coming to the agency, provides a feeling of engaging in the most vital service. h* GRATITUDE OF COLLEAGUES: The approved file worker who takes over in continuing service on each of your cases will ap preciate your careful preparation and recording. B. DIRECTIONS: Steps to be taken in each phase of granting assis tance from the original application to the filing of the certifi cate and the requisitioning of payment in every class of aid. 1. APPLICANT: How to conduct a first interview and take an application. (See Footnote, page at end of chapter) a. Always try to put the applicant at ease since frequently it is his Ürst experience with requesting help from a 53 social agency and the fears and tensions involved handi cap the interview. (1) Be sure you have privacy and freedom from distracting influences. (2) Adopt a matter of fact attitude which is business like yet friendly and not cold or extremely imperson al. (3) Discourage interr-uptions when you are interviewing. (li) Do not give the impression that you are rushed but try to limit the length of an interview to an hour, b. Let the client state his problem with as little inter ruption as possible in the first part of the interview. (1) Observe and listen after the initial greeting, introduction, and request for the reason for the person's coming. (2) Do not listen passively but sympathetically and responsively . (3) Do not make notes during the first part of the inter view beyond the name of the person and the reason for i 1 his visit to the office. (k) Look for significant things about the interviewee: (a) Appearance, dress, mannerisms, expression (b) Association of ideas (c) Sudden shifts in conversation I 5k (d (e I First and last remarks ! Repetitiousness (f) Inarticulateness or garrulity (g) Inconsistencies and gaps in the story told (h) Concealed meanings | (i) Hostilities, (aggressiveness or submissiveness,) ' or apathy. c. If the applicant is emotionally disturbed and/or unable to answer the necessary minimum questions, make an appoint ment for a latter date and suggest that he be acctaapanied by a friend or relative iidio can assist in providing the information needed. (1) Use the same procedure for inebriated or sick ap plicants but suggest a home interview for those who are obviously ill. (2) If a child or children are the disrupting influence, suggest that the applicant return another time along after arranging for someone to look after the child. d. Start filling out the Face Sheet (form PA 398, see Exhibit A) only after the preliminaiy discussion reveals that the person being interviewed is not merely requesting information and may be eligible and wishes to make ap plication. (See also, footnote at end of this chapter.) 55 I d O Z Î m m 3 ( L I L O 3 < u K 3 f f l I 38 n 38 I I I o I UO K< Ï I Si Z M Z< n Oz mZ If u 0 It oS I I »z I 0 1 3 u . 0 t z 8 SHBHXO N3HX— 3MOH dO XHO UO Ni— NBUailHO QNV N V W O M ‘NVW dO 3WVN XSIT iAIINVd dlHbN3ZIXI3 « 33NaaiS3U GIV dO QNIM EXHIBIT A 56 ' (1) Make out Record of Requests for GR form, PA 1011, for j all intake intei^ievrs wliich involve General Relief. (2) Proceed with the interview and take an application | even if you are certain the person is ineligible since | I it is a rule that anyone has a ri^t to apply thou^ they have been told they are ineligible and may be guilty of perjury in swearing to an untruth. (SBSW Manual, Sections G-110, C-12^, C-200 for ANC; Sections 201-20 and 210-20 for OAS and AHB.) (3) Be sure you have all three copies of the Face Sheet, wMte, tissue, and green, with the carbon placed cor rectly. (U) Put the code number for the reason for applying (see Manual section) in the lower right hand corner, and a summary of the predicament in the **Remarks® space below this. (County Manual, 1951, Section 700-6.) (5) Be sure the names, especially the case surname (case name), are correctly spelled. (Ask for identification cards when in doubt about the person’s literacy; and , I get Affidavit of Identity (FA 32) if mixup has ocurred.) I (6) Use the Eligibility Woik Sheet (PA 360, Exhibit B) along side of the Face Sheet for supplementary information for which there is no room on the PA 398. (Example; notes as to the exact way to find the address and the 57 O u i u I ( 0 q: O i J m 5 J u O □ □ ü Sk CI kg l i JO au I O : „3 On ï 8? |s il II BXfilBIT B and the front door of the person’s residence quarters.) (7) Put a question mark after dates wherever there seems to be doubt as to their accuracy. (8) Remind the applicant that his cooperation in providing infomation as to names and addresses of references and relatives, birth, marriage, divorce, and death statistics, social security and military service records will facili tate investigation and granting of aid. (9) Emphasize the importance of the information requested by avoiding a perfunctory and superficial manner and a routine monotony of questions. (Clients often fail to report significant facts because of the interviewers’ failure to emphasize the purpose for the information in establishing eligibility and the result is inadequate interpretation of agency policy and procedure.) (10) Fill in every space on the Face Sheet even when the answer is "none.” (Cultivate this habit with all agency forms.) (11) Make the case name the surname of the child to be aided for ANC applications where the mother has roaaarried un less there are several children with different surnames or the mother is unmarried; in the former situation, use the stepfather’s name; in the latter case, use the mother’s maiden name. 59 I I e* Complete the questioning part of the interview by finishing the notes on the Eligibility Work Sheet before deciding about filling out the application form required* (1) On the reverse (blank) side of the sheet, note the fol lowing not included in the items on the front: (a) Previous dependency record and support, (b) employaient history with names, addresses, and dates, (c) family composition (relatives, responsible or not, others in the home, etc.,) (d) paternity of children (absent father information,) (e) forms signed during the interview, (f) debts, (g) "in event of death,*» (h) personal details, previous addresses, etc. f. On the front of the Eligibility Work Sheet, in addition to the information already called for on the Face Sheet describe property from the following check list: (1) Gash on hand or on deposit, bank accounts, postal sav ings, safe deposit box, (2) securities: stocks or bonds, trust deeds, notes, (3) live stock, crops, etc., (h) burial trusts or plots, crypts, (5) life insurance (see Insurance Report form, PA 18, and use,) 60 (6) automobile and/or trailer (get license and certificate fees from registration slip,) g. àsk applicant about past, present, or potential income using the following check list: (1) earnings (2) income from sales or other business (3) unemployment insurance benefits (U) disability benefits (state or privately financed) (5) accident claim benefits (Manual Sec. 300-60 and PA 971) (6) social security benefits (7) railroad retirement annuities (8) private annuities (9) veteran* s benefits (10) rentals (11) contributions h. Make out and have applicant sign application form for which it is believed he is eligible. (Check information given against chart of eligibility requirements on Exhibit Id.) (1) Have applicant read and make out the form himself if possible: GAS form AG 200, BL form ANB 200, ANC form CA 200, CHI foim FA 898. (2) If pending aid is requested and justified, have applicant for categorical aid make out and sign CHI form PA 898 also* (3) Fill out the forms yourself for the applicant if he is 61 I i l I CO < H g >* H I s I I ( U ^ n ÎI! 1 I 1 o -V g „ J P4 f 1 3 I Î ^ . y __ O J 3 : S -G -tJ I I I H a I o ^ EÎ O 1 ^ 1 (X13 III ill G -G t / 3 II I 1 §•- u ( Ü < u P4 _ % ü ill lîî i l l & ai II ü O 1 I ' ; % I I î l y II V i n § I d % = ’I S" % - o . 5 2 ^ § ( U î. % î* I ^ S ^ 0 Oh < L ) —I 1 § I 1 i: K# . s a •S s I I a O ^ I I I s I lia d • * III” s Q I a z i u i i « % = @ » ( S I I f t o Ü O h ê g pq ï " S ■ • G D 8 I I A (U lî iî I I ° % d 2.9:9 o a î I f a % F 1 3 \ U SI G *- > > - a %4 - 3 î i l i î i B î i l i l l l s m i i o - î ' S IhS 'aj ( 6 • 5.9 S ' S o - G §<2.ba C / 3 U liî b iO - y . Ï 3 . 0 H # y G 13 d p . jg ( U t u O < - » ■sSi i-^-S-s fli Mil Mi I I K i G Îlîïîlî illlliî \ o M 0 0 C \ ON -û G T ) 2 I - y U î s s i 1 1 2 I I I % 1 a .>% '-'13 2 ë c / 5 ^0 c i Q c o ' -S i U p r t t! û c .5 e ' Z 2 P a E g s miBIT G 62 . 4 O 8 (D I o S i g i o i -ri 1° I 2 ■ S 1 2 # # H ( Q U M • S *> £ 0 ) a « 9 c/2 - « 4» < 0 '0 S 1 r t J z GQ ji T © g 0 Z ( ü ~ " S •6 b o c 0 * « H io 1 d p §1 SSa il ( d _c -o _c W o - Q 0 0 U Q W *& I S o I -Q i U l A B3ÏÏIBIT D ( ê U ü 1 < t •z 3 d) ifi d> o < 5 | O c o 0 w 1 < I 3 è i i < o 0 1 ! i QQ I X I f2 I 'V ■g T3 O I i i o U ( U u T3 - t J sa < g â l o co S i O t o CJ 4 J â I V 'V § 3 U V ü < J o <ü î . 1 1 I T 3 C t f i 4 U .2 1 3 O' U U ) < i 13 C i 13 g ? li 1 g i 1 j « j ^ I f i o II F- w f O l i UW 13 a §1 l i 5 ï t a 4)-£ — f » < £ T3 « 1 1 il 1 i I - c i I U U. 0 1 bo e. < J % lO 1 I J œ •O II I! 2 s f i -I O ) " f i « I r If II il s - l 1 i s s ï •h li I I I i I g I "O 1 "O I I I o c/3 il II A g 1 1 1 îl « ^ ' i l & o t à X 8 ^ il* II i " V I I il il I il X - ü -Il % ) i ' I il I « z ë.L iil ill ü a < E13ÇHIBIT B 64 i ü ! i f i Q i g I I ! I i l I 0 1 I I î I H 13 ;S CQ -û O. & I • I U J J a o I * o f f l • 3 co a I I □ □ î i 4 i "û 13 g & "S 1 M g lî 13 C S -o 1 . i g % U Î J û Î 8 D i 8 8 :# & h " Q o d b c < i —I b o i! -S 0 - 0 -1 1 1 li Ç ) J3 c e c e X CQ t a i < t I è - e u < t o 1 ü CQ U i i i co i 6 9 - I X i i II > 13 g s o U I S «-a .S " S II '^E , > ' t a H — 0 Z t|- li Z s c e < C Q ü Qui u; d I e - < o r - t ro 'O EXHIBIT F 65 Tinable to do it himself: some supervisors feel that a statement above the signature {**!Diiis form was filled out by the social worker at my request and in response to questions asked of me by him since I am unable to write 1 well and I have read it or had it read to me.*^) is necess- ! I I ary under such circumstances* | I (4) %iestion applicant on each point on the application even j ! if you have already asked him the same question in the ; preceding interview* ; (5) When finished, have the applicant read the form through or | » i read it to him* i (6) Explain the sworn statement and administer the oath as per , Chapter 11, section B-1, bèlow* For emergent aid only, have ^plleant sign form PA 951. J*, Send Face Sheet and Application for registration downtown* ETAhUATIOE: How to verify need and establish eligibility* a. îiake sure the applicant has used eveiy available resource up ' to the eligibility limitation of the type of aid for which he j is applying* {Some people are not conscious of some of the possibilities at hand.) (1) Discuss the loan or cash surrender value of insurance policies. (2) Help the applicant to explore the possibilities of greater utilisation of property by rental, or sale* 66 ; (3) Obtain and record the applicant’s appraisal of relatives’ ! ability to assist and the emotional factors involved, (4) Cover all possible past job benefits or employment possi bilities including vocational rehabilitation services. b. Accept the applicant’s statement as to his needs and the points j of eligibility as the major basis for evaluation of the situa- ! i tion. j (1) Avoid "over-investigation” and documented verification I I procurement when there is no conflicting evidence or pre- surption of doubt arising out of the original interview. (2) Obtain the minimum verification required from evidence in the applicant’s possession such as rent receipts, property | payment records and tax receipts, birth and marriage cer tificates. ' (3) Respect an applicant’s desire for privacy by not insisting ! on contacting residence references or former employers when I other sources for verification are available. c. Get all the salient details of disposal of property during the 3 years previous to date of application and how the proceeds were expended. (This may arouse a certain amount of animosity but is a traditional social work requirement until our present taxpayer orientation is overcome by a philosophy with more respect for human dignity.) d. Accept the applicant’s statement until all evidence and verifi- 67 ! cations can be checked* If the applicant does not have necessary papers with him, arrange, to inspect them at the time of the home call or make an appoint- j ment for another office interview for this purpose* (1) To verify housing expense, see rent receipt, landlord, or payment book, (Send Request for Verification of Rent Paid, form PA 101, when budget requisition is made, ) (2) To verify number to be aided, see all members of the family budget unit in the home, (Applicants have been known to ’ "borrow" a child from a neighbor or to ask for aid for a member of the family out of the home# } (3) If income is involved, inspect payroll check stubs, receipt I book stubs, OASI award letter, or contact employer or tenant i direct as soon as possible* (4) Get written statement from relative who has contributed and may continue to contribute, (5) Refer applicant for a physical examination as soon as possible if employability is in question, (6) When property has been owned, get as complete a description as possible, the circumstances of disposal, and an account of the disbursement of the proceeds, (Use general affidavit form, PA 853, when verbal evidence needs suimnary for lack of documentary proof such as escrow statements, etc. ) (7) In cases of applicants who have their names on joint bank 68 accounts as a convenience, get affidavits from all parties concerned as to the sources of the deposits and as to the reasons for the arrangements. ■Verify all special needs as follows; (1) When checking insurance policies in connection with proper ty investigation, see premium piment books or receipts to verify for budget item in AEO, (2) Ask to see utility, ice and telephone bills where special need is involved in AFO and OAS or AHB cases. (See Chap ter 10, section B-4 for further details.) (3) Explain to the applicant that all special diets must be confirmed by medical authorities. (On AilO and GR these are Initiated by MAD or LAC OH,. ) (4) See pharmacy and physicians* and dentists* or oculists* receipted bills for medical needs claimed by OAS or ACIB applicants and send for confirmation df continuing need when indicated. (Use Letter to Physician - Cost of Medical Care, form PA 937, or contact office nurse by phone.) ! (5) Inspect furniture contract payment books or receipts and , note the amount of the monthly installments, original total I amount, present balance, and regularity of payments and i whether current. (AtîC, AITB, OAS. ) (6) Check on contracts for hearing aids,dentures, wheel chairs, hospital beds, artificial limbs, etc.,in a similar manner. : 69 PQ ë I I C/D S ! o J 3 î I 13 I II o u J C 1 I § o 13 "O c d f ë Î 1 r l U X i U X Ô eu 13 d g. r X % < u " S - S 13 S i É Æ- ^,- < u ^c- I i 1 ' I 0 1 £ l I û I 13 l I i 13 O I a . ■ f Û I I X 13 B x: i I ■ S o i t I S ï I g' < I I "o I i I i I I Û i I I I i I I 1 EXHIBIT 5 70 I i □ i U! I’ l i O i i I J 'o I i S; i l 3 I I I □ □ II O ' " . Z I i 1 u < 0 r i c  • f i § a P t 4 Ô □ " J 3 1 i □ o u c o 4: I m u &* ^ co i ' S 0 0 o \ u â I 1 3 U □ I g o m ' f i * l A V O W C Q I ' o J § I î I î I m & u i <§ ïi U I I a i I i| b y ■ il i l u G Il II II I J Q I 3 î H ê- r§| III iîi w 111 0^9 li S° • O CL. I •ifl, § 0 > 3§l i: lis i !î! * - > t J O ÿ ) i. i p 1 r s u & I S ^ C n II 4 1 I I I q j I 11 ¥ Il II î G 1 » v > II EXHIBIT H 71 I U ! 0 1 I I U I I 8 § }i I o S li IÎ |1 ot I Î 1 1 1 Î I ir . S P f e O g 1 ( U - 5 % I I II a os -r 1 Î a j i I 'o I I I I C J *o I 3 S S Uu 4 > > CO cd f r |s u | I O’© W C U If o y Ke < u 9 l i II -=3 g 1 II 1 f I D f i 1-3 I I *o I Î ! 3 I I Î 2 s g II 2 l ■«r li II ÿ 03 V 9 I U - II Î 1 'g o' f i ( d 3 1 8 Û g 8 6 c p < L > o u •a c d fi g 9, a _ c 1 .2 u g i >- 9 s f i os 1 EXHIBIT J 72 I U î b I 8 I S g i 0 Q î 1 I I I o a a z g I ’ i P h ! L r il io^ = 1 g : I I I S s s g g li f f i O i I S.2 o S Ac V O O O . % . P L , .5 ^ d r H 6 miBIT 0 78 I il S i s i r < 3 J f (U M M •S < u û .2 o2 ■sgI ■§i 2| 0 1 2 % I ! P4 l i . 2 . g .■§■5 g-g îUf 8 I S 63 P M li r i ? box) o :!! b O b O d II w P4 "d bOwS J P h co I V ) 3 S I 2 . s Û (U u <u>H o- u " d " d «H-, O o d d Z-% 'd H3 I I È T ' O X! "2 i î (U d ^ M s I o a g b O C b û w ' I 'w "d "o I I 1% m Q b û r \ . I Î •g >2 I § II i P< V î I I (U d O d § g- o d O 1 I ■ I I ' ü < EXHIBIT P 79 O o I I t / 3 s O I I J o ^ a l l l I H Z I î o I I I fS L 4 - , O 'Xi < i I î H , % I < u J3 d > I t i a I Oh o II < U f i l o JJ p o > I .2 c2 G 3 Z < u i I 0 1 G g , î 1 M î G § O h Lw O I i I < U ■? m 1§ Ji « U — ' llîf < S- I T ^ > l ô *o 'o G G ; 1 tu l * h O "S ^ I I O ( S ' o W ) W ) W ) ÜO bO bO G G G l l | W W W • 6 u 2 W (U 2 a o o G u HH a (3 8 a a 0 i i i 0 s 1 w i ' C j H I f I I g > ; & ! -G f ^ w u w w H ( U W W a I H ■ & % I I I I «> "3 w I G G g . I VO "G i vü t i i G 8 1 W I 00 Q EXHIBIT Q 80 J I m < u fll Z D CQ w g I 2&S : 3 “ g 2 s s dl il if I I I ê o o - p o • H Î H p c a • H A g G îS A & I C Q •fH g I a 0 ) o § p r a • H r a CQ ( s 3 Ü § •rH A ?H O A G 0 • H P g • H A 1 (D I CO c d A o to ! > - m w G o • H p Ü 0 ( d • H s o CO A p G o G A o A A G î> s G r a P •rH r a 0 1 — 1 0 A •rH ü p A G G A o A P G P I go A c d • H P O G O P P C O 0 rG p A o 0 Ü G 0 c d t O A Goo O » r4 Ü t •rH A G G O > s • H & 0 Ü § ■ g o Ü Ü c d G •rH o CO > , . 2 BB O » r 4 O P m > > G A A Td nd •rH A •rH A • H r a G o A r a 0 G 5 g 0 0 r G P 0 > • H P G A 0 G • G 0 I 0 > o rG • G o CQ 0 A O P G A o O p •rH G G •rH Ü G •H A G o î>s A O G 0 •H p § • H B G 0 p 0 G G •rH a G 0 1 I 0 P G g ë g O G A 0 O A • H O P A A g ra P 0 O l > •rH 0 p •rH & P 0 G M •rH 1 — 1 G G G A O G o S o >s o o •rH A •rH O ü p p G p 0 p 0 r a • H G 0 G o O G 0 G A A A G G A G •rH r b A p A 0 G 0 > s H 0 o G G G A k , G G A O 0 p G P r a ra G G G G G A A 0 0 P p A A • G A A 0 G r a r a r a o G G ra 0 î > s A g 0 G 0 p o 6 : p • H G G A & A r a A r a G 0 0 G 0 r a G 1 — ! P o G 0 G P 1 — 1 p • H G ü G P a G G G r a 0 M 0 0 •rH 0 A • rH r a ü • H A A G A p P 0 •rH G o r a W G ü r a G î > s 0 G • H > ü P 0 G A r a 0 o P • H A 1 ü p Ü • H G A O & O ra P p ü k 0 •rH r a G G O O > s A A G G T d 1 — 1 0 0 A 0 •rH 0 p 0 A G ü r a A G © 0 G r a A G A G P - ü O O r a G G t — 1 Kb •rH P 1 — 1 r a o P P • H A r a p G G A G 0 G 0 1 A 0 P G O r a r a 0 G G g 0 î > O ■ s 0 g p G & g CQ •rH g G 0 P G • H Ü 0 G g 0 A •rH & G o A P g 0 § ■ O Ü P & o A G o M r a G g p & 0 > G O P ü 0 G •rH A P O •rH G P r a •rH A G 0 A G o 0 r a G O o A s G •H 0 ü A O •H C O A O O S ü A EXHIBIT R 81 G I I O ; O ; c / 3 T ? a ci f 1 I ! Û I i i ç 4 i r I <u> 2 A S G < g o M § : I (U H § co u A I : i . I I A o > 3 I a O h G I C 3 - s 'o A I t P 1 K 1 § î » 3 2 ^ 1 - • § n S S I I H i i : i A 1 • a f f l I i I : G S O" C / D .: 1 ■ ? g I a i 5 I 0 1 1 I G O i l A •5 § g A & y T? I â 0 4 I i § A '5 î î I I i < I I A I I I . a A I J i i P Q I I < U O c / 3 Z I M 1 0 4 ' o I 1 f i I ' o (U a r J Oh ï ï I A § (U î I O D X I 1 I i S & A. A Û G a * 0 h r J I- & EXHIBIT S ' L C I î s 82 t % 0 ! W VH - J 2 K 1 s i w 0 1 I w o I 4b < C / D c / t s Q A g S 3 '3o I d 0 Z j 1 a o < ü A I g CQ 1 S I u s g 1 g 1 A d g , I I &• I I (U < u A 'g î d d g A 1 Jü I C L , I d O f d "d d 0 A T3 d Oh g A 1 î § D EXHIBIT T 83 numbers whenever held and available• (8) Obtain passport, or entry permit, number and description for all aliens. I 3. BEQUIREMBlFfS; How to initiate investigation and begin to prove ; eligibility. a. Send PA 230, Request for Evidence, only in cases of conflicting I evidence and when specific dates are known. (Vital Statistics.)j b. Send PA 220, Request for Census Report, when age proof is other-' wise lacking but only when applicant can provide accurate data ^ as to residence at time of some census yearv. except 1890. | 1 (Records burned. ) j o. Send property forms, PA 525 and PA 621 and PA 18, along with authorizations, PA 18-4 and PA 33 as required to Property Unit I for investigation when the Routine Property Search, PA 398 (tissue) is insufficient or specific property is declared. d. Send residence forms to references: PA 908 for GR, CA 221, AC 221, Blé 221 for AHG, OAS, MB. e. Send PA 429, Record of Earnings, to employers. I f. Send letters to responsible relatives: for GR, PA 900 with PA 1005; for AHC, an agency letter following model on hand; for OAS and ÂHB, AG 225 and BL 225, along with cover letter form, j PA 692, PA 833, PA 888, or PA 832. | g. Send DPA 1 to the Social Security office where applicant made claim. 84' i h. Give the applicant form DE 2489, Request for Information from State of California Department of Employment, to take to the state employment service office nearest his home, have made out and return. (Do this only when applicant has worked the past year.) , ! * ■ 1 I (1 ) If applicant is unable to get to the office, have him sign fom and mail it for him to be returned by mail direct to I him and forwarded by him back to your office. ' I . (2) When applicant is receiving, or has received, ÜIB, inspect j his benefit card for verification. ' i. Give applicant form PA 167, Monthly Earnings Report (a half sheet), to keep and turn in at the end of each month when he has I I I various and/or part time work. j I I (1) Use this form frequently when you suspect applicant may find work since it is a reminder that you have asked him to report all earnings as a necessaiy requirement for assis tance. j. Send a letter of inquiry to the clerk of the superior court where citizenship was obtained when papers have been lost, k. Send a letter of inquiiy to the Bureau of naturalization and Immigration when citizenship may have been lost by marriage if the provision in the Manual (sectA-875 ) is difficult to inter pret. 1. Interview alleged or acknowledged father of AHO children to ob- 85 tain acîmowleclgsuent V of parentage, form M 426, and, when pos- ^ sihle, signature on Affidavit of Responsibility, PA 808. m. Write to state of previous residence to establish date of de parture and admission or refusal of residence maintenance. 4. AID: How to provide for immediate needs. a. &Sake sure the applicant is completely out of funds before giving any emergent aid. (1) Ask how much cash is on hand at home or on the applicant's person. (2) Have the applicant use first whatever immediate resources are still available but reassure him that he can come in person and pick up a grocery order as soon as these are exhausted. (3) Suggest whatever stop-gaps possible such as borrowing from friends or relatives or using credit at groceries. b. Make out PA 595, Emergent Aid Order, in longhand, have typed, and send to be teletyped for grocery order. (See Exhibit "If" ) (1) Use blanket case number for case not opened yet. (The first 3 orders written prior to requisitioning of regular assistance payment are usually not deducted from the initial warrant.) (Blanket number is 252700.) (2) Ask the applicant the grocery of his choice. (Consult list of grocery stores that will cash orders as one way of ex pediting service.) 86 c. Reassure the applicant that regular orders will he sent until receipt of first warrant and have your unit clerk ma^ calendar control to see that these orders are mailed every week# d. Explain to applicant that whenever there is any delay in war rants he may request a grocery order hut that this delay subsequent payments since aid in kind advanced in this manner is taken outs,of subsequent payment# e# Grive emergent aid in the form of cash only: (1) to applicants for one of the categorical aids when there is an association of "charity shame" with a county groceiy , i order. I ! (2) for gas, light, or water to a new applicant who has a shut- off notice which can be verified by a call to the utility company office. (Get approval of director and do not is sue as non-deductible except where there are extenuating clrcumstances.) (3) for rent to a new applicant #io has an eviction notice le gally served and on which term for vacating is expiring. (4) for carfare to the employment office, to medical clinic when appointment is verified (including work test clinic), ' and between district office and home when the office inter view has been requested by the worker. (5) for shoe repair when cost is verified, f. Obtain cash aid fund receipt (P 294) book from office cashier 87 ! i and make out in longhand taking care to be accurate since no corrections are permissible as with a check. ' g. Use carfare receipt sheet when the amount is less than #1.00 along with PA 19, Memorandum to District Cashier. h. Be sure to have receipts signed by yourself and recipient and, ! for approval, countersigned by director or supervisor. i. Requisition clothing and household items from the Welfare Store on form PA 460 typed by unit clerk. (For list of items avail able see bounty Manual, section 900, pages 72-76.) (1) If the need is urgent, obtain permission by gram from di rector for pickup by client of the order at the store and give client the requisition along with a referral slip j (PA 30) with address of store (415 E. 9th St.) and with j I copy of approval gram. I I I I (2) Explain to the applicant that the order will be mailed and ^ I ary items not fitting may be returned to the store for ex- ] change if a reference slip (PA 30) accompanies the request, j (In the case of clients not able to get to the store, work- j er may accept the items for return and forward by county j messenger with gram requesting different size, etc.) j. Don't order from Welfare Store for AHC cases except when there are inéligibles in the budget or there is an emergent need and order is approved by District Director. ,COUNTY OF LOS ANGELES DATE CASE OPENED 4(0N REQUISITION ONLY) 5 No. AIDED REQUISITION TEMPORARY (cross out one ) PERMANENT N2 635342 AUTHORIZATION FOR GENERAL RELIEF NO. STATE No. MAN (I) W O M A N (2) CASE SURNAME first NAMES FIRST NAMES FIRST NAMES DISTRICT 18 FOR ACCOUNTING CLAIMS USE ONLY RECIPIENT PAYEE ENTER ONLY WHEN PAYMENT FOR AN ITEM IS TO BE MADE TO A LANDLORD. BOARDING HOME OPERATOR. VENDOR. GROCER. HOUSEKEEPER ETC. lO CHECK V RENT TOTAL FOR INC TAXES □ PRIN. □ INT. O . FUEL GAS O OTHER D ADULT □ CHILD □ ADDRESS INDICATE □ IF ACCTG. IS TO ISSUE GROCERY ORDERS HOUSEKEEPER MISCELL. (specify) 12 ADDL. NEEDS O f O f TOTAL EARNED INCOME INCOME (specify) TOTAL INCOME REMARKS I HEREBY CERTIFY THAT THE PERSONS IN THE ABOVE CASE ARE IN NEED OF AND ELIGIBLE TO RECEIVE THE ABOVE RELIEF UNDER THE LAWS OF THE STATE OF CALIFORNIA AND THE ORDINANCES AND REGULATIONS OF THE COUNTY OF LOS ANGELES PERTAINING THERETO. 17 M APPROVAL SIGNATURE EXHIBIT V 89 SOME OALL; How to do intake field work. a. Make the home visit by appointment as soon after the applicationj interview in the office as possible. j (1) Before requisition for pending aid can be made or a budget requested, make a home call to verify address, rent, and budgetary needs. {Z) Ask the applicant to have any papers not available during the original interview on hand at home if possible. b. Make additional notes as to the living arrangements. ‘ (1) Hote number of rooms, nature of furnishings, condition of ; quarters, evidence of good or poor housekeeping, adequacy and whelher standard, substandard or superior. j (2) See all persons to be aided in the home or arrange to call j I again if for some reason they are not all on hand. | c. Write a social evaluation immediately after the interview but j awsy from the home from memory or from very brief notes on the j following points; (1) Health of each member with clinical reference when avail able. (2) School standing of the children and where attending. (3) Recreational activities of the family or individual. (4) Evidence of good or poor management. (5) Evidence of social outlook and adjustment: attitudes, . poise, maturity or immaturity, expressions of hostility or 90 m I J I I O § ! 0 PL 1 s I < U î ô 1 O 8 I < U ,o rÈ' 3 r 0 1 "U a a, I MO « U "o I -S i .a § Lw O I 8 < U ■ | j # c d J = ! I H r î Su I i S I I § I I .9 I g I eu I -S a a ’ Xt g tu T3 tu i ■ 8 c 0 1 a ■| I tu M a 1 I tu a <L> U3 U < u II CL, I :a 91 amicability, etc. (Attitude toward responsible relatives and absent parent is especially important.) d. OoB^lete the discussion of short term and long term plans with explanation of the detailed family budget and its relationsh%) to income. (Always emphasize that all income must be reported since the program is based on need.) e. Make whatever additional suggestions are inspired by this inter view for the family’s use of community resources whether for iniprovement of health, recreation, or schoolii^ or for the em ployment of one or several members. REQUISITION: How to initiate regular assistance payments. a. Write or have typewritten, form RA 84, Authorization for Sener- I al Relief, showing housing item (rent or property payments) and utilities when not included in housing expense. | (1) Requisition pending (SR) aid for categorical aid applicants when not filing in 30 d^s on the basis of presumptive eligibility and applicant is in immediate need. (2) Include any special items in this budget when they are jus tified for reasons of health or security, are verified expenses, and have special approval of the District Direc tor in response to your gram request. (3) Obtain approval of District Director by gram or PA 1000, Excess Approval, for excess housing cost, anything over $40 not including utilities. (Reason: ’ *Ho cheaper ho us- 92 ing available,” or "Lowest available rental for family of 5.") j i (4) Do not insert amounts for other budget items either in the i main column or in the right hand space which is reserved for the accounting claims office. (These are standard as found on the table which is revised periodically and which may be found in the Oounty Manual, sectiorSOO, or ask your clerk for a copy.) (5} Be sure to enter any net income, items 11 through 15, as figured from Chapter 6, section 4, and Chapter 7, section 5. (6) In the "Remarks" space, item 16, put "Initiating GR# Rent verified," with explanation of manner of verification, as j I "receipt seen,^ "phone call to 1.1.," or "PA 101 on file” | (or, "PA 101, Rent Verification, mailed.") (71 Pro-rate housing cost and utilities and household opera tions when there are persons in the home who are not aided. (8) liake payment in kind to landlord if so requested by him or if investigation reveals background of mismanagement. (Al coholism or narcotic addiction are casework justification in some instances.) (9) Also use in kind payment, using item 10 space,for board and care or direct payment to grocer for mismanagement cases. (10) Also indicate in "Remarks" space the dates for emergent grocery orders to be given. 93 b. Make out form PA 5, Request for Budget, when your office has a Budget Unit, providing the salient points as listed above. G. Submit requisition to your supervisor after you have checked and signed it yourself. d. Check the copy of the budget when it la returned by the account-- ing office for errors and the amount of aid and the dates in- i volved sot that you will be prepared to explain it further to the recipient. e. Requisition AMO by form PA 545 following substantially the steps in GR budget making with the following exceptions. (1) Never esploy in kind payment except in flagrant cases and with special approval of the District Director since any restrictive payment jeopardizes state and federal partiel- I pation. (See SDSW Manuals, sections A-1386, C-OIS, C-521.) (2) Use a #45 rent ceiling and refer to Chapter 6, section 4 for figuring property piment allowances. (3) Enforce the $25 rent excess rule (#70 housing maximum) and persuade the family to move or re-finance a home carrying a greater amount. (4) Allow special items such as payments on contracts for debts for major repairs or purchase of furniture or furnishings when they were undertaken prior to application and are not unreasonable or exorbitant in their terms or installments and are necessary for the health and welfare of the children 94 ORIGINAL COUNTY CASE NUMBER ■ MAN WOMAN SURNAME STATE NO. L.A. 6. ADDRESS County of Los Angeles 1. REQUISITION □ CHANGE ORDER □ AUTHORIZATION FOR AID TO NEEDY CHILDREN 2. THIS ORDER CHANGES ORDER NO__________________________ TEMPORARY (CROSS OUT ONE) PERMANENT Bureau of Public Assistance 3. BOARD LETTER NO_________________! _________________ No. 4. 5. 8. 9. o NON FED FED NON FED FED I NON FED FED NON FED FED NON FED FED NON FED FED NON FED FED NON FED FED NON FED FED I NON FED ELIG. INEL. FOR CASE WORKERS USE ONLY SHOW ABOVE GIVEN NAME AND BIRTHDATE OF ELIGIBLE AND NON-ELIGIBLE CHILDREN NON CO. TILL ITEMS OF AID ■ RENT □ INCLUDES L. □ G. □ W. □ TOTAL RENT FOR HOUSEHOLD INTEREST □ PRINCIPAL □ TAXES □ UPKEEP □ RATE UNIT AMOUNT PER MONTH KIND / CASH EFFECTIVE DATE START STOP CODE PERSONS AIDED 17. FOR ACCOUNTING USE ONLY MONTHLY BUDGET COMPUTATION MONTHLY AMOUNT KIND CASH BUDGET ITEMS b. ELECTRICITY ELECTRICITY UTILITIES GAS (D WATER - I* O S f g h FOOD - CLOTHING - RECREATION - PERSONAL NEEDS. FOOD. ETC. HOUSEHOLD OPERATIONS HOUSEHOLD OPER. INSURANCE INSURANCE TRANSPORTATION TRANSPORTATION EDUCATION a INCIDENTALS EDUC. a INCIDENTALS si<k. CHILD □ ADULT □ FOST. HOM. □ INST. □ REL □ o CHILD □ ADULT □ FOST. HOM. □ INST. □ REL. □ CHILD □ ADULT □ PAYEE ELIS. INELIG. RELATION SHIP OF PAYEE FOST. HOM. □ I INST. FI REL CHILD IDENTITY n. BOARD a CARE PAYEE’S NAME AND ADDRESS II ^ ie;^food£hiu^ 35. 10. ELIGIBLE CHILDREN NON-ELIG. CHILDREN OTHERS TOTAL TYPE OF AID CASE NO. NOT AIDED 12. PERSON INVOLVED OR SOURCE OF INCOME EFF. DATE GROSS NET AMOUNT TO BE DEDUCTED 13. REASON FOR CHANGE (SEE REVERSE SIDE FOR FURTHER REMARKS) 14. DATE 195 I hereby certify that the persons in the above case are in need of, and eligible to receive the above rehef under the lavrs of the State of California and the ordinances and regulations of the County of Los Angeles pertaining thereto. ACCOUNTING CASE APPROVED DISTRICT BY WORKER 16. APPROVED DISTRICT TOTALS TOTAL BUDGET INCOME TOTAL GRANTED UNMET NEEDS OLD AUTHORIZED AMOUNT KIND OF DIET PERSONS AIDED EXP. DATE APPROVED BY THE BOARD OF SUPERVISORS / / 76A79B PAB4B REV. 8.51 COUNTY CLERK OR DEPUTY EXHIBIT X 95 (5) Gram the District Director for approval of all excess or special items, or use JS 1000, Excess Approval form* , I (6) Check total budget against state maximum whenever excess ' I items are involved and provide t hat information on all re- I quests for excess approval* (Mever submit any requests j j where budget would exceed state maximum* ) ! f* Requisition CAS and AMB merely by filing of certificate of j eligibility. {See section 9 below, this chapter* ) j I |7* RECORD: How to write and/or dictate an intake case history and sum-| I mary* } I I j a# Check first to see that your case face sheet is complete and j I clear* b. Check next to see that you have all the necessary documents ar ranged in chronological order along with notes and relevant material. (Porras, correspondence, etc*) i i (1) Date every entry in marginal space in sequence. j c. Start case record with a statement that the applicant came to | the office to apply and, if referred, state by whom. d* Follow this with a summary of the problem and need for aid with em|hasis on how the applicant managed to date* ("Reason for ap plying. " ) e* Provide next a paragraph describing the family composition and living plan including the following points: (1) List names of persons in the home, those to be aided, and 96 ! I give relationship. | (2) Provide enough information as to marital status and p at er- ; ni tv of children to clarify situation as shovim on Face Sheet. (3) Describe the living accommodation by giving exact address, the type of dwelling, number of rooms, whether furniture and home are owned, standard of housing and adequacy for size of family, amount of rent or housing cost and how veri- I I fied, and whether utilities are paid by tenant or landlord. I I (4) Explain how anyone not aided in the home is supported: I j whether by some other form of public assistance, by social I security or pension, or by his own earnings, etc. I ■ f. Review residence status by giving a fairly detailed biography of the applicant’s geographical movements including addresses and dates and names and addresses of references who can verify. (1) Enter plan for proof of residence so as to show exactly what the applicant is doing to assist in this and what you are doing or have done. (2) Be explicit in showing whether applicant has residence for GR, AMO, or 0A6 and AMB and, if non-resident, what steps have been taken to return to state of residence. (3) Alwsys record what was said during the interview as to such a point of eligibility as residence both by you and by the client since perfunctoiy summarization of such matters leads 97 to misunderstandings* g# Summarize the discussion of age or birth evidence next with appropriate emphasis in OAS and AMO cases where these bear on j eligibility. (1) Record the evidence offered and, if reproduced on CA or AG 203, Summary form, refer to the fact that this is on file. (2) Enter any information as to current efforts to obtain age or birth proof. (3) Avoid an emphasis in AHC on what may appear to be "over invest! gation" in securing birth proof. (Take the appli cant’s statement if there is no good reason to question it. ) < h. Discuss emplovabilitv and past experience or training and plans j for the future as to employment under a caption such as "employ-, ability," or "employment," or "dependency status." (1) If GR, record discussion of work test examination and proj ect assignment with the explanation given to applicant. (2) If AITG, and there is possibility of the case being for | "incapacitated father" classification, give all details andj the current action as to referral to work test clinic for j I physical appraisal or to &%dical Aid panel. i (3) Refer to entry for "income" when DIB, UIB, or part time work is involved in this summary of employabi 1 i ty. 98 : an entry on the health of the members of the family with emphasis on how sickness affects the employable member or mem- , I bers. I (1) Enter any details as to past and present treatment for ill ness and where obtained. (2) Make a statement about the applicant’s being told of free medical facilities available and his reaction to possible change of doctor or clinic. Record under the caption, "Relatives." the responsible relations^ and their addresses, ability to assist, and applicant’s comments; I (1) If the case involves AMO and absent father classification, , be sure to get down a circumstantial account of the separa-| tion, date, reason, when last seen, present whereabouts and whether'contributing or able to assist. (2) When case involves child or children bora out of wedlock, i ! have entiy show whether there is any way of proving the al leged parent is the actual father or of having him acknowl-j ! edge parenthood. (3) Report any active interest an absent father may show in the family such as visitation, letters, etc. (4) Dwell at some length on any emotional cDuplications that may affect an OAS applicant who resists a dependency rela tionship. (5) Provide resume^ of all completed or pending investigation of 99 ability to assist including reference to forms sent and re turned, sigQed, and letters* j (6) Give full coverage to stepfather’s inability to support in- ' eluding all contacts with him and verification of his earn ings and expenses* k. Always make mention of failure to provide status when such action is involved# (1) Enter a statement about signing of failure to provide forms (PA 210, PA 450) especially on AMO where such procedure is , I routine when there is an absent father* ' (2) Record all information about action already undertaken by applicant prior to request for assistance* (Some referrals j are from the attorney’s office for this reason.) | (3) Report the most up-to-date information as to results of ac- j tion, such as regularity of contributions direct to client or to Bureau of Resources forwarded from attorney’s cashier or ûourt Trustee. 1. Provide a preliminary appraisal of resources to be followed in the final (certification) summary with a review of the completed investigation and with specific reference to verifications. (1) Record information as to real nronertv including applicant’s declaration or denial of present or past ownership, and if owned, the location, description, assessed value, encumbrances, taxes, assessments, interest and principal payments, or in- 100 g ( g o I 0 § 1 i o I J I Jl II N u □ -il s □ il □ is I i I I u I ô I £ □ i I □ V O rT i rH U 1 i § i u 6 I ( 4 i I □ □ M I i I O 2 : o Q O 1 - 3 0 s bO 1 £ H Z 5 O % I p < EXHIBIT "b” 1011 come* I (2) Record information for personal property including life in-, surance, cash on hand or in the bank, securities (stocks or bonds), safe deposit box, postal savings, automobile or trailer, interest in a farm or business enterprise and i tools or equipment. (3) Give complete data on past, present, and potential sources of income whether from earnings, contributions, social se- ' curity benefits, or property* (Include income paid "in kind" or other than cash income as well* ) m* Make an entry entitled "need and aid." or "assistance plan." including a discussion of basic and special needs, those that can be met in the budget and the unmet needs* (1) Make mention of the total needs as figured for the budget and of the net incoBB, if any, that goes to meeting this. (2) Show the amount of the actual assistance payment or grant. (Sometimes called "budget deficiency*") (3) Gomment on any evidence as to how well the fanily manages, the standard of living to which they have been accustomed, and what you tried to do in helping them to plan their spending and how you explained the budget to them. ("Gave the applicant a copy of the budget, sample menus for cheap meals, referrals to aids for saving on items, etc.") (4) Under the caption "home visit" in chronological sequence. U niversity oT S outhern C a’ifornla 102 G O u u P i I J O I □ □ 1 I □ □ s' î II □ □ I i V ] c i l I J lit C / D m □ Pk a I □ □ □ I o î I I S II o j « 3 *a 1 1 □ I IP P Ç i < f vd I I I 1 I • S I f z ^ § & fl « % f f ^ 13 H H r p i I M ' T S 6 I I i EXHIBIT y 103 O I J hO gl il Z es o o ta g ô g I I J pc o sO o | gs c es h 1 1 II ® c li |î C — ( ü in en (s tS "El I l I 0 1 j 1 1 1 1 1 es ( S en M ( 5 I I Èi □□□□ i; CQ i « I § -Ô es ■î 0 4 ) I ( Ô 1 |l M -§ S ' «o < a b o ■ g i l (% vO 1 il ' 0 ' Z vd OO G T \ f f f f « — (S J « I 3 1' 0 a il 0 ) 3 % < U V 1 i l i î lii i . s I « I < s J I b o ■ H C ^'o : .2 a s O ' r r C es b o T! S C K 2 .S • - C , = et II: 0 ô - a JO ^ b o e -a M il CN O I I i t l J 00 0\ — es ü ■■; i usth^ ' I ' \ 1 ^ iwv't' / ' • ' / N . C O 1 I ' T 3 ■ C i 1 5 3 < 1 <<‘ CO S ^ s s : 2 X i< 5 I . C 3 - u g "0 J I J l si i i S i U ‘ i U a 0 II 'i<~ f t , < OQ a !i- V h E Ü ► T3 iW CQ ■.; >[ - * r f L- - f - -T - ' 'A 1 # / : f t # ; * A A ' ■ -r 'i > ' • ' f a >(!■■ V » : G - G :|; Î - f ^ ’ i * . TWT li. f i i w ST M w\' :1:- . . » < ^ ~ \ - f A, h. &» . ' ‘ «S 'I m Si HI b i t WI.ii.U 03 ■ T 3 > 0 % P <e B S 3 w I Ü T 5 C « 2 a U 3 SI k 2 tn vr 1 'T « X ■ ■ ■ . y d . . 6' V T ^ w Ji'B II' I z ‘ “ ' - i ■ ,.1 :ki 0 ' v s r t & o •Ë • I ‘ :î • £ S < JÜ .'Ov s:- c > w | i J j : j I * EXHIBIT Z' 105 provide coKiraentary on both **living plan** and ’ ’assistance plan” so as to show how estiimte of needs was arrived at and how verified. (5) Detail under the title of "debts” all information needed in connection with household furnishings or equipment be ing purchased, charge accounts, contracts, and medical bills. n. List all forms signed as a separate entry for later reference, o. Include a paragr^h on school status for ÀMG families making mention of name of school, grade, and how well each child does or any problems in this connection, p. Bake entries on general internretation of agency policies and social evaluation of the problems involved with reference to present and future plans for solving these, q. Summarize the above points at the time of filing the cert if i- i cate for approval or denial of the application with emphasis on | the specific requirements for eligibility and specific referencej to proofs; j (1) For AIJO use the captions "Deprivation,” "Birth or Residenc^" ’ ’ Property," "Income," and the final sentence, "AEG applica tion filed for approval." I (2) For OAS use the captions "Citizenship," "Age,** "Residence,"! "Property," "Income," and "Relatives," and the final sen- | tence, "OAS application filed for approval." 106 (3) For AHB use the titles, "Medical proof," "Residence," "Property," "Income," "Responsible Relatives," and finally, "AITB application filed for approval." (4) For GR use the captions "Residence," "Employability," j "Property," "Income," and "Relatives," and close with "Recommendation" quoting the final certification wording as on form PA 898. 8. CHARTS How to schedule and control intake investigation and fil ings • a. Keep a card 8§^" by 11" or 14" ruled with vertical columns for | I the points in your eligibility investigation and horizontal j columns or lines for case name and number. | (1) Depending on the type of aid, use the following titles; Citizenship, Residence, Age (or Birth), Income, Property, Relatives, Failure to Provide, Budget Requisition, Pending Aid, Home Visit, Rent Verification, and Due Date (deadline ■ for filing; 90 days from application). I (2) Divide the vertical columns into two sub columns for "out" I and "in" to show form numbers and dates sent and returned. (3) Check off the points established or verified from the very beginning by the applicant's statement, affidavit, or docu-r I ment8 in his or her possession. | (4) Include mention of all correspondence as well as forms ' insofar as space warrants (such as out of state letters to L 107 ' I other agencies, agency letters to absent fathers, collater al interviews)# (5) Don't forget routine matters such as directory search and jail or FBI clearances for absent fathers# b. Use "keysort” for control of future anticipated changes in eli- | gibility such as availability of UIB when another claim period j begins, release of father from jail, eligibility for another category of aid, periodic review of physical disability. j c. Enter memos on your desk calendar for more immediate or casework follow-up self assignments, including routine home visits. l 9. GSHTIFICATS: How to file an application for approval or denial. ' a. File the application for GR, FA 898, within 90 days, by filling out the certificate on the reverse side. (County îfeuiual 300-1, 300-84, 300-98, 301-00, 301-10, 301-13.) (1) Be sure the application was registered immediately after | I it was signed. (Otherwlse the case is not officially j opened.) (2) Check to see that every point of eligibility on the certi ficate has been cleared or answered before filling it out. (3) Be brief but include reference to the type of proof, date obtained, and where it is on file. (Examples "PA 908 of 1 2-27-52 in co. record," for residence.) (4) Answer every item whether in the affirmative or negative. (5) Avoid any such entiy as "investigation still pending" since 108 that is admission of incomplete investigation. (6) Avoid "applicant's own statement" when documentary proof can be recorded. (7) Refer to Board Letter of specific date when the applicant lacks residence requirement and has lost residence else where. (8) File a denial with specific mention of the factor which disqualifies the applicant in the recommendation. b. File the application for AITC, form CA 200, by submitting the i Certificate of Eligibility, CA 201, five copies made out in full | i I on both sides. (State î^nual, sections 0-460 to 0-469.) I ! (1) When pending county aid is needed, make a "quickie filing" within 30 d^s from application. " ; I c. File the application for OAS or AEB within 90 dsys from date of I I application. ^ ' ! 10. SOURCES; ’ «There to look for more directions on intake procedures. ' I a. deference Shelf: Oowgill: 28-49; Garrett; Hamilton; McGlenahan*’ 16-25; Young: 28-29. j I b. Problem cases to see how experienced intake workers dealt with I them. . c# Sections dealing with applications in the manuals for state and j I county policies and procedures; County Manual, sections 300-1, I I ! 300-9, 300-10, 300-13, 300-15, 300-17, 300-20; State Manual, sections A-200 to A-292 for OAS and ARB, and C-100 to 0-199 for 109 ARC. d* Social Service Exchange Directory of the Welfare Council of Lpüetropolitan Los Angeles, 729 So. Figueroa St., Los Angeles 14. C. TRIAL PERFORMâlICEt Assignments for intake duties. 1. CRITICISM; Examine several case histories for recipients of each type of assistance to notegpod and bad features which you I I will plan to imitate or avoid in your own handling of an intake. ; I 2. ACID TEST; Complete an entire intake procedure under the close ^ ; I supervision of your supervisor. i ; 3. ASSISTANT; Work clear through an application to the filing of the certificate with another experienced social worker, both as 1 an observer and as a participant. D. EVALUATlOR; Samples of evaluation instruments for vour mastery of intake work. ( 1. TRUE-FALSE: Place X in the correct space for true or false. T F a. ( ) ( ) When no pending aid is given, you should arrange for j an ARC applicant to sign a lien and reimbursement | agreement. b. ( ) ( ) Anyone has a right to sign an application even if he ' is obviously ineligible. ! 2. BIST ARSWSE; Place the number of the correct answer in the , ' i , I parentheses. a. ( ) Open an ARC ease; (1) In the name of the stepfather. 110 (2) In the naine of the payee for the aid check. (3) In the name of the acknowledged father. (4) In the surname of the mother and child. h. ( ) You should give an applicant emergent aid: (1) Only if he asks for it. (2) Only in the form of a grocery order.' (3) Only when he has no readily available resources. ' (4) Only with the District Director’s permission. | ! 3. RkTING SGAIS: Place an X in the spaces for which you qualify, a. ( ) You have had your first applicant sign all the necessary ^ forms in addition to making and signing the application form itself. h. ( ) You have dictated everything from the first contact to j the certification summary in the case record. . c. ( ) You have obtained the minimum evidence required to estab-i lish eligibility. d. ( ) You have charted and controlled your investigation so that| your filings have been made on time. e. ( } You have made it clear to the applicant what his rights are and vhat his responsibilities are to the agency. f. ( ) You have explained the budget in detail to the applicant. g. { ) You have provided emergent aid when really needed. h. ( ) You have made the required home visit. i. ( ) You have requisitioned the first assistance payment, j. ( ) You have obtained all the necessary clearances. Ill k. (. ) You have helped the client to obtain access to comiminity resources available and appropriate to his particular problems. ( ) Total. FOOT-NOTE: How to fit your intake duty into the office proce- ure. a. Refer back to the receptionist if you have any question as to vAiether the applicant resides within your district. (She clears this vhen the applicant registers at the reception desk.) b. Consult the intake or opening clerk as to ■sdiether the appli cant was correctly assigned to you. (Or take up the matter with your supervisor who in turn will check with the clerk. ) c. Keep your unit clerk posted as to the steps in ai^ intake. (She is responsible for controls in the first degree and for your assignments.) d. Send the completed face sheet during an intake interview for the intake clerk to clear with Confidential Index as a pre caution against duplicating a case already open. (This is very important.) 112 I I I I J Û U I Ô z i o Z I I "o § 00 I s I •f a 0 1 Î S i i il H "O i I y 1 1 I I S.Æ il IÎ •s| 11 l i 1 I a I J O g- I a c Oh Oh I Î § I 'o I Û I •S Q 'o I I I I § H 2 § VO ON EXSIBIT "a" 113 CHAPTER 6. APPROVED FIDE HOW TO CARRY OH OOHTIHDIHG CASEWORK SERVICES A. MOTIVAT I OH: Rewards for skillful handling of an approved file. 1. OLIBHT COOPERATlOH: A good relationship between your agency and ! the people it serves will make your work easier and reduce the ' i number of problem cases. j 2. HIGH RATING: Your efficiency will earn you the recommendation I j of your supervisor. 3. JOB SATISFACTION: Avoidance of costly mistakes and tensions ! and frustrations will result from early mastery of the many de tails of your work, and ability to carry your heavy case load I I j will release some of your time and energy for really thorough i casework aimed at the regained independence of some of your clients. 4. APPRECIATIOH: The respect and admiration of your colleagues will follow from your skill since it will serve to lighten their load of work also. !B« DIRECTIONS: The recines for carrying on the continuing casework of I ! vour public assistance nroeram. 1. RE- IIHTESTI GAT I OH : How to review eligibility and obtain affirma tions. (Co. Man.: 301-10, 300-66; State Man.: 0-214, A-348, A-354, A-360, A-366, A-372, A-378.) a. Read, or re-read, each case scheduled for annual renewal for the current month using the eligibility work sheet (PA 360) 1J4 n Q < i a i m Q U O I 8 0 ‘S 56 g I i I O V Pm 0 1 g I S'S. T ) P h ■€«- C O ^ w s w w I B g I O P 5 S S I Ü < I §-‘ wu>u'-' C O 6 S % < o > p o - i| u o O P o ^ P C III ^ M W u s 4 - 4 M i s o S ;fig ' 6 < p < “ii ( U ., s cO 73 l l s i s§ ( D ■§ -3 i-f 0 7 3 rC CO C f H c u o ë « % . 5 ii II c a CO l-s ^ c *2 c d ^ III 1 1 1 " § : ^iS'S 0 4 - 1 I I I - cO CU CO “ F-2 P3 W n-4 III 11 (N CO II 1= (U (U I X! g I I -§ ^ CO 73 i Î o w Q - M) 73 "o 73 O) i g O) rO 73 cO X3 cu ë XI 'S c g Ü Ü i I 0) XI 4 - 1 CO I ^4 Î 73 h X m I 1 - ^ Ü 0 II 11 CO P - 0 I C / D V o EXHIHri’ ' ç H t 115 I - z Ul i o z LU i : o z 8 8 i Z I 5 I z TJ I £■ is .S ? w e o u ' f l u < I , O I o . X 1 -s § c' 0 X U I 5 B CD _C jo 0 ' TO < X < u 0 U 2 2 O o 0 g O X ( / ) "O c o 2 o o Û 0 .0 ■O c 3 3 O O I-' c 2 12 X u CD C I 0 X O X . 2 a o X U M (A SÏ it c 2 o a J8 "S c o -o c o < CD c 4 - 73 II e? z - to V UJ "D g 8 < I J V ' . J ' . ' J ' { . . ' L ' ; : o f « • '4 • ' - u B Æ .2 £ 6 0 § 0 •3 C 3 ! 2 5 0 . 14 If O 1_ if Ë 2 E ’ - o O 0 U UL 0 X 0 o X - X 3 2 0 o. 3 . t r - _o u -3 o U a o 0 u X c , 3 ) ■ + - o O ]0 2- X X U U' UJ X c o X a j: u o <s> 0 u 0 ■O — o _0 0 1 X u o 0 1 ■o D) C w w 8 u I i I JÎ W 0 o > M o ^ c ^ 0 I w C - s6 r H- 2 S i r O 0 -^Z .X o _ U Z 2 UJ U -S 00 U O UJ o D. "D C o ]0 X U < X U >s -O 0 0 Z ■O < I o u ■ q. a o 0 2 0 U c c 2 2 X u >S ■8 0 z O) c w t n 8 u 0 8- "8 8. o X o a. "O c o X U 00 I 0 u 1 o 0 2 0 u c CD C w w 8 u "O c 0 1 u "o £ 0 X 0 8- 0 c g 0 a 1 3 CT U O o X c 2 8. •O c o ]0 X u Ü ,6 t 0 •O < 8 o u ■ q. Q. O 0 X 0 U c •O c o S-c ■O 0 0 ■ § £ u -o 0 •- ( / ) ^ I o u " 5 . a o 0 ^ X ■£ c I I 0 8- o c o 2 8. "O I o X K TD C o ]0 X U d M U o O N I EXHIBIT WjM 116 z k i OÛ h 4 l CO I I [d S 0 1 g s ? H s ( 0 g u •i I ( 0 J 0 I c 3 " g i J ] § î H J I 73 4 ) gM - g s «m e% M a I I # # ("O ng « .5-5 S 8 0 ) 7 ) pg a w M I —« U t l :& ft< 133 20 N u ( 8 >1 II G « S H I a k c u >. o o n 7 3 73 § J S I 1 c î l 0. bo 3< 23 W4 O ■® 4 -î-s ii« 1 0 I _e II ?! l - i I È i i « ï f i 5 s f i . 1 I 1 - ë le i§ §1 I WJ # i li I f i ' ^ II g I ‘ "«è •o I I I z S2 ü a i II îl 4 ) _ & < J I „ dS f i . 3 *^3 -4 lh' d I âi " g V - f.! I d o J J e s i i 3 i 1 § I I •11 ‘ C Q w I . M t « > ôi 1 fi o g* s % I' H Z r< u J O u < U h < 0 s o [os H < S % g 1 ë D S- < Z ü 5 5 0\ M i l I I . s s S® II I I ©» tN •A O U7 ON v O o «S b o < k EXHIBIT 117 j î .S OQ o ja u £ S 3 'o J tS s{ ■M s : § • â i .g a ( D X -S i i $ I o I I J ü î« ?<i> 3 c f i S- e s E s f i _Û > b s > a 0 dS < 0 .1 1 1 1 -1 s I I I i i 1 ■rj «l j l e - u o il 4 ? . i " 1 I I l : 4 3 - S ~ «33 I I I il il 1 1 w CD EXHIBIT "f n.ptt 118 to make your notes. I b. Make special note of items which require periodic verifica- | tion such as contract balances, regularity of payment, num- | her in the home and number aided, changes of living plan, allowances for special items in the budget, etc. c. Schedule your home visits or interviews well (at least 1 month) in advance of the deadline for filing of the affirma- ■ tion forms required. d. Send out re-investigation data forms (Eâ 354) to recipients with responsible relatives in order to get their latest ad dresses so as to review their ability to support. e. I^il letters to all responsible relatives inquiring as to I their circumstances and reminding them of their obligation. (1) With GK cases, send Relative Statement, EA 900, along j with cover letter, PA 1005. (2) With OAS and AITB cases, send forms AG 225 and BL 225 and/ or m 833 and PA 692. (3) With AHC cases, send a regular Agency Letter following the sample as used in your office. (See also Chapter 11, section B-3.) f. Follow up relative contribution requests with reminder letter after non-response of two weeks. (Form PA 888. ) g. Obtain current action on failure to provide cases from office representative by gram. 119 h. Mail notices to OAS and ANB clients required as preliminary to re-invest igat ion* (1) Send Temp 185 to OAS recipients making appointment for of fice or home interview# (2) Mail Bli 227 and PA 569to AMB clients two months in advance for necessary eye examination* 1. Make a home visit (or have an office interview). (See SDSW Manual, Sections A-342 and A-366 for OAS, C-208 for ANC*) (1) Review present situation using form PA 360 as your guide and make additional notes either during the interview or immediately afterwards. (See points to be covered in para graph e, Chapter 5, section B-1. ) ' (2) Get Affirmation of Eligibility form (PA 544 for GR, OA 206 • for AMC, AG 206 for OAS, BL 206 for AMB) made out and signed# (3) Be sure to have client swear to the truth of his affidavit. ' (See Chapter 11, section B-1.) (4) In AEG cases, see the children aided in the heme. (If they are not present, another home call must be made.) j. Check return of forms or completion of investigation items from the following lists (See Chapter 7.) (1) Responsible relatives (2) Income (3) Property (4) Failure to provide (5 {6 (7 (8 (9 (10 120 . Heed and aid Health School enrollment Physical incapacity (AHO cases) iknploy ability j Eye examination (AHB cases) ! k. Record interview and review investigation in the case history* I I (See summary in section 9, below.) i 1. Submit case to supervisor for filing of Affirmation. |2. OOlTHOLSî How to prevent administrative error (and delinquencies ). i a. Keep your monthly affirmation due lists readily accessible. I (These are delivered to you by clerical control regularly well I I in advance so that you have adequate notice of the deadlines you are working toward.) (1) Put lists either in your notebook or mount them on a cardj. b. Pay strict attention to keys or t. i (1) Control anticipated changes by having them set up on i Hollerith cards by gramming clerk in charge of this depart ment in your office, or by using form-note provided. ■ (Send the case along with this request.) (2) When keysort notifies of the change, dispose of the matter immediately or transfer to desk control. : (3) With every case you handle look at the front of the case folder for keysort control. 121 O 8 ( D Z Z 3 I Z U J q: 0 J z ü > Q L ü Lü Z g Q 1 L ü 0 Z < Z ü u . o L ü ü H O Z w k A a 2 P I I ë it Æ S H Q v-t(MCO’!flOCOC~C»OSO I *o i 0 e n 1 g 1 I I I I g I □ 1 i r .3 g ^ H ü □ û Ü P □ I f & /§ cul i i j j u 1 3 J t } S - S g 8:ü (M D □ ag. . w y r » D 8« « " O • d m eu d o □ □ figeai ass zo □ î c i 073^ •a w -g □ □ ii SI II ^•Sboh < Q M <N ^ (J vd r^OmO^C] □ □ □ P4 I □ S î i OosOd- □ □ □ □ □ 1 I 1 cu n < u J3 'S.a -3 . A - i - 5 P ! | | i'iiiH! .2 .2 73 -ÈwO o o N O ( d !□ □ □ I M 1 . 9 ' S I §- il 11 I i !î "" > 4 il CQ ’ - ' Ii two M Ç S - z o \ -r ' 3 I <5 7Î W î « b I I 1 W g i EXHIBIT "g" 122 S i S O I « l8 “o B a% So H (A- I 1 0 ■ S 2 I ii I f 0 ; lli’ it 1-2 « X t II II 11 : E 11 4 1 < 0 II .S'S II i! il I 1 I A* t 8 Æ 8 c O A j! C C - o A U J ^ Q < Q < Û II UÎ g .& A .2 r. 4 - TÏ II II S w iô J £ < 0 I J 5 1 , ^ a "o 7 3 § I 1 < J H O vO 00 O' o ' ^ o ^ b o ■ u 0 I N @''3 Ë 5 ê I ij 4 ) 0 i Z J e ii .6 s. g -s 3 -S P — E (N m T ) - \0 00 < CQ Ü □ - □ □ □ l i S .: i Ü Ê s « " Q i i 11 i -3 0 11 li b o Hi .s "S 4 ) W J j ô l o ' ^ o □ f i f i . u Û . 4 ) I I i! 8 J fi .s 4 ) S f 7 1 T ? t S 2 .5 .S ill « . . ^ • — « N J V >> X. X < £ □ o • J 3 c 7 3 b b ii Û Û a D C □ □ I I U § I □ □ O n I I a § C w - 5 k g U h Û â 7 b o J l J EXHIBIT "h llv« 123 C / î c / i Sjw M 2 ïilllH liliè □ w H ü « I li I I % ïi Ills îîlî s t e s V llïl li- m i £n, < ^< 0 Ü.0 H K'- K m W ffl 0 (0 U )Z P - 4 , “ □ P I I !| ü k 4 ! I f « M ( U ^ %SGO wc^OD % O P ' □ • ' » r o "3 I- £ ( 3 O W ) (W < ü § § u u u u o'il < CQ u IBXalMT 124 I c. Oonfer with your unit clerk regularly as to her card index or , list of controls for your file, j (1) Clear GR bimonthly home visits across the unit clerk’s deskj so that she may check them off. (2) If there is a unit dictation volume control in your office, always remember to check off your recording transmittals with your supervisor or clerk, d. Have transcribing typists red-ink a caption "Control” in the marginal space opposite case history entries that require follow-up, (Have them add some future date if advisable. ) e. Post memoranda on your desk calendar, (Repeat the same notice at intervals as a double precaution, if necessary,) . I f. Schedule your work a week in advance in your field notebook, ; I g. Guard against overpayments by thorough investigation of income and of property being purchased, (1) Always inspect payment books for balances and installments, (2) Schedule more frequent client contacts where members of the family are enployable or have potential income or earnings, OHAIFGE-EATB: How to make adjustments in assistance payments, a, Write up Request for Budget, form PA 5, and submit with case record to supervisor for his approval and transmittal to budget unit, (Use this procedure only with GR and AHG cases and when DlO.has budget unit.) (1) Take care to note whether utilities are included in rent. 126 (2) Double check all addresses for accuracy, (3) Uote number of persons in home aided and number not aided, if any, (Prorating of rent, utilities, and 1 household operations is usually required when there are some not aided,) (4) Refer to date and nature of verification of all specisd needs included in the budget, (Also see Chapter 10, section B-4, ) (5) Refer to authorization for excess need to be allowed, (See Chapter 10, section B-4 for method of obtaining approval,) (6) Request Rent Verification (PA 101) to be sent and : I give name and address of landlord, ! (7) Sign Authorization for Aid (form PA 84 for GR cases and PA 545 for ANC cases) when it is returned typed ! I from budget section. (Proof-read before signingj) b, Pill out Hot ice of Change, form OA 232, for AHO cases and place on the supervisor’s desk with case record for ap proval only in cases of discontinuance or restoration of assistance, c. Fill out forms AC 232 and BD 232, Hot ice of Change, for OAS and AHB cases respectively, when making any change in the amount of the grant, (1) Also submit notification of Action, forms AG- 239 and 126 BL 239, along with forms AC 232 or BL 232, so that they may be forwarded to the recipient, (!Ehe accounting office takes care of such notification for AMO cases.) d. Make out BA 158 form. Budget Work Sheet, and file in case record on all aged and blind cases, (Case workers with CR and AMO files have most of their budget confutations done by the office budget unit or by the downtown accounting office, ) 4, BUDCBT: How to compute assistance payments. (Go, Man, : 540-20; State mn.: A-1208, 0-504, 0-505, ) a. Use figures for each budget item as they appear in the current budget tables for each type of aid, b. Include items for each person in the budget according to age and sex, c. Add special items or allowances not in the basic budget, (1) Only include excess amounts for regular items such as rent or property (housing) payments, and utilities, when the need is proved or verified and approval has been granted by supervisor or district director, j (2) Allow non-routine items such as insurance premiums, tele- j phone, ice, and furniture purchase and major repair or re- | placement contract payments only when verified and ! approved. (See Chapter 10, section 4,) 127 d. Compute cash, net income from earnings by the following formula; Take-home pay (after taxes and industrial accident insurance but not after retirement or group insurance deductions) minus expenses in connection with work (transportation, lunches, union dues, additional clothing, extra laundry and cleaning, tool, etc,) (See State 13an,, section C-364, ) e, Compute net profit from business enterprise by the following formula: Gross income minus expenses (reasonable), f, Compute rental income from property (roomers) as follows: Gross minus share of rent, utilities, household expenses, and extra laundry, cleaning, ^replacement* (Exceptions A-1136,C-S64*) g, Compute rental income from property (separate unit) as follows: Gross minus pro-rated taxes and assessments and interest, if any, 15^ of gross for depreciation, #4,17 for upkeep and main tenance, fire insurance, and water or other utilities if paid, (1) Warning; don’t mistake sum of expenses as net rent income^ h. Subtract net income from budget total to obtain budget defi ciency, or amount of grant, i. Figure excess needs for OAS and AHB cases only when there is income and on recipient's request. (1) Refer to "budgets” in security cases as "computations of need,” (2) Verify and get approval for all excess and special needs claimed. 128 (3) Deduct net income as figured above (and/or amount of so cial security benefit or annuity received) from total needs, (4) Show the difference as the amount of grant unless it is above #75 for OAS or $85 for AKB. (These are the maxima and anything over is an unmet need, ) 5, WÆRAHTSî How to answer clients* questions about assistance checks. a. Inform the recipient that all authorizat 1 ons for the issuance of warrants must be approved by the Board of Supervisors so that there is usually considerable delay before the checks are mailed. (See bounty Manual, section 800-25, ) b. Consult the returned copy of the budget authorization (requisi- ! tion or change order) for the amount of the payment as sched uled, (1) Tell your client how much the payment will be and when it was approved, (2) On adjustments for overpayment or underpayment the previous month or two (the limit within which such adjustments can | be made) look at the reverse side of the budget copy for the amount issued and the corrected amount, (3) Explain to your client the amount allowed for each item in! the budget in answer to complaints of the inadequacy of the checks, ' I c. Warn your clients that assistance checks, like social security I 129 û S i I I u I c a I < CQ e n < O u § O □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ 13 < O -T3 C O V Z c § S < 1 a o 13 g 'B -C JQ v3 bO PÜ W l Û I CQ U hJ CQ O C C L , 0 0 2 c o (U 'S 6 So a So I < I z I î I « I s i I < I Q u I r u I CQ C/ D o 5 o 13 "o G O M3 U □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ M ï o % (L) t I H Z f2 13 G 8 -S I 'S i c / o ' < o 13 g 13 I 8 □ sD 13 O < L ) " 2 ik âD-SD O , . G U h3 G O g o c% "o 13 g S I 13 < B 3 G I r 13 G O JG 13 ( D I a < « t 4 t t miBiT "j 130 remittances, cannot be forwarded when they move but must be re turned to the Auditor's office and remailed to the newly author ized address. (County Manual, 800-20.) (1) Restrict the number of requests for release of warrants to be picked up at the "wil1-call" desk (Rm. 400, Hall of Records) to those cases in which the non-receipt was due to no fault of the client. (This will cut down on the number of phoned releases. (County Manual, 800-20(4}.} (a) Give client Reference Blip (PA 30) for pick-up. (2) Discourage the client from calling the accounting office to ask about delayed warrants. (All such queries are supposed to be handled through your office. ) d. Issue an emergent grocery order to clients whose warrants have been delayed if it is fairly sure that it will be several days or a week before their warrant is mailed. (See Chapter 5, sec- | tion B-4.) (1) Be sure the client is really out of funds and cannot borrow enough to tide him over or get credit at his grocery store before giving a grocery order. (Deduction of this form of advance from the next warrant amount may be cause for fur- | ther delay.) 1 I I (2) In cases of doubt, a phone call to Accounting is required to confirm the mailing date of the warrant before emergent ' aid can be given. I 131 0. Tell clients who have lost their warrants either by theft or carelessness that they mist wait 21 days before reporting to the Hall of Records to file an affidavit of loss. (1) Have the imfortunate recipient file a report of loss or theft with the nearest police station or sheriff's office. (2) If the warrant has been cashed by the recipient and money lost, inform the client no new warrant can be issued. (2>uplicate aid can only be issued with special permission of the District Director and when there are extenuating circumstances.) (3) Issue emergent aid if necessary in cases of bona fide loss. f. Inform clients mho have moved without notice or too late to catch I the warrant before it was mailed that the return and remiling of their checks will take from 4 to 7 days due to delays both in| I I the post office and the county headquarters. g. Hotify friends or relatives of GR recipients who are in jail or the hospital that the warrant should be returned to the office ! or to the Auditor. (1) If there is time put a Hold on warrants for such recipients; (PA 487) (2) If the client has been away from home a month, make ar rangements for return of the warrant. (3) Allow the amount of the rent and utilities for the GR client who is out of the home for a month or less, and ad- j 132 just any overpiayment in the warrant the next month when discharge or release and return home has been verified. (Do this by Change Order, form PA 84, as per section 3 above, accompanied by Release, form PA 487, if a Hold has been sent previously.) (4) Use desk controls on all cases rniere notices of jail book ing and admission to hospital are received and clear dis charge by phone or appropriate form. (PA 250, PA 32 ) (5) Discontinue aid when a GR client is over a month in jail or hospital and discharge is uncertain. h. Put a Hold on warrants for OAS, AlfB, and AMO oases after 2 months*hospitalization or institutionalization. (See SDSW l^lanual, sections A-930 and A-940, OAS, and 0-444A for ANC.) (1) Discontinue or suspend payment in such cases depending on prognosis or report of release or discharge planned. (2) Continue assistance if the placement is in an institution not supported by public funds. i i. Make it clear to all clients who have a member of the family ^ who is employed and also in the budget, that they are not eli gible for assistance payment if income is in excess of budget so that any change in the amount of earnings should be report ed. (See also Chapter 7, section B-5.) j. Pick up, or have returned, all warrants sent out because ineli-' gibility was discovered too late for Holds. ! __ 133 S I UJ o m CO 1 W =) s ÛC 3 m t k " C , t n i î i û m d ? m <v) D C LU Q 1 I î I . >s 1 » ! | ( A < l > O -O -u % s B H >> 5 : Ë <w o i i a 1 1 ^ 5) Q y ■ > t / 5 a l IÎ (U 3 Cu I l a & d < u I t 1 1 m* N S I I I I Z I I 1 ( f i 1 □ □ s X g' i 8 ï ■S 4 H I U-r O 1 % d o (d O rCl <u> W 1 _Q t d J3 l l o 1 3 6 î i Ii f| i i I I 1 § g I l l ^ CL, îi lî . S . | II s' 8 I 1 ! f e O JQ •is & Vi u < 1 II I I i 8 I I < u I S o 1 I § -§ d g. I i 1 I I " II W o c d TO & <u>> I f 0 > l a ; 3 : & EXHIBIT *b" 136 j , 6. ADDRESS CHAITSE; How to keep up with clients who move. ' a. Emphasize, in all your dealings, the requirement that a recipi- ! ent notify you or the office of any change of address. I h. Warn clients that delays in their receipt of warrants may re sult from every move. I I c. Use the advance notice foims (OAS, AlïB, and GR Tenp 185 and ANO- PA 354) before the annual review as a feeler to screen cases to he visited for possible moves. d. Use address verification letter, form PA 936, when in doubt as to whether a contemplated move has occurred. e. Schedule home visits for cases more frequently than once a year when father is only recently separated. j f. Hold the warrants of all clients i#o are suspected of having ' I moved, or whose whereabouts unknown. j g. Make an address change only after a move, never before. i h. Put through a Change Order (section 3, above) for all GR and AîïG cases when the address changes involve change in the grant (1) When all items in the budget are the same, send form PA 58, Change of Address, only «(with ANC. ) i. Put through a Notice of Change (section 3c, above) for all OAS and ANB cases when the address change also involves change in the grant. (1) Send only the form PA 58, Change of Address, when grant remains the same. (Most cases involve no difference in 137 County of Los Angeles Bureau o f Public Assistance OAS □ AND □ APSB □ AN C □ GR □ New Address. Old Address CHANGE OF ADDRESS Amt. of Grant Case Name___ County N o___ State N o. ____ District_______ Date. -19. Zone No. Source of Information. By;. Title. When new address is a Post Office Box No. or is outside Los Angeles County, change must be approved by District Director. Signature_______________________________________________________ (D istrict Director) Aged and Blind — Prepare in duplicate A.N.C. and General Relief — Prepare in triplicate Forward these to the Accounting Section concerned. Accounting Section w ill process and forward one copy to Confidential Index, one copy for Tabulating Section on A.N.C. and General Relief. 760359 PA 58 Rev. 2-50 EXHIBIT "n” 138 the security payment since there is no income to offset , excess rent.) j. Verify the amount of the new rent by inspecting receipt, con tacting the landlord in person or on the phone, or by sending landlord Rent Verification form, RA 101. (Always do the last.} | (1) On all moves use the following check lists (2) Hew address (3) Date moved (4) Rent amount (5) Landlord's name and address I j (6) Phone number ; (7) Utilities included (8) Furnished or unfurnished ■ (9) Humber of rooms (10) Apartment or house | k. Post the new address on the case Face Sheet, PA 398. (Or check | I to be sure the clerk has done this if that is her responsibility.) ! INTERVIEW: How to discuss problems with clients. { I a. Educate your clients as to what your office hours are when you ! are available for consultation, either in person or over the phone. I b. Do not keep a client waiting longer than necessary whether he I has an appointment or not. c. Confer with your supervisor as to your problem cases. 139 (1) Consult with, your supervisor as to ivays of mitigating over-dependency in your casework relationships. (2) Refer cases to your supervisor for interviews when you are unable to convince a client with a grievance. (3) Do not, however, make a habit of depending yourself too much on your supervisor since this, when revealed to your client, can shake his confidence in your ability. d. Work in every contact with the client to put as much responsi bility on him as possible for his own good. (Do not offer to do things for the client that he can do for himself and thus help maintain his self respect - you already have enough to do anyway.) e. Help clients to make plans leading to their self maintenance, but] never impose a plan on them, except insofar as you are compelled to assign an employable man in a GR family case to work project,: etc. i f. Be a good listener and even if you are rushed do not give the , f client the impression that you begrudge him the time. ! g. Be courteous but firm in dealing with garrulous clients. ! FIELD WORK: How to make home visits. a. Schedule your field route ahead of time. (1) Plan your allotted time in conjunction v/ith your fixed duties of reinvestigation and with your mail or telephone | appointments• 140 1 (2) Do not make appointments for GR routine monthly or hi- , monthly home calls since the ''surprise element” is necess ary for these as a result of administrative policy. (3) Add to your field schedule all the collateral and courtesy calls and special requests for home interviews. (4) List names and addresses for each day's calls in advance either on a mileage form or in your field notebook and ar range them in a sequence that saves the most time on your rout e. (5) Never make definite times for appointments on your route since it is difficult to keep to a set schedule. (Excep tions appointments with staff in other agencies.) b. Always plan more than you can accomplish in order to use your field time to the full unless you wish to put in some extra of- I fice time and take away from your field time. i c. Look up street names and addresses with which you are unfamiliar I in advance of yonr start by reference to your map guide. I / d. Consult your Eligibility Work Sheet {PA 360) and/or your Field | Book Sheet (PA 308) for directions as to the location of the j front door of the recipient's quarters. , e. Don't forget to take all the necessary forms in your field foldei; portfolio, or brief case, that you will be needii^ for each spe cific visit. f. Use a clip board that takes legal size since in most homes your 141 knee is your desk. g. Make a habit of marking down time and mileage when you leave the office and as soon as you make your stops. (Mileage should neverj be estimated for your reports and claims for travel expense.) h. &3ake your knock or ring at each home loud or long to be sure the hard of. hearing or the person in a remote part of the house hears. i. Look in the rear of the property if there is no answer at the front since the client may be back there and out of hearing. j. Be circumspect about talking to strangers at the residence or to neighbors about an absent client. (Violation of the confidential nature of your file may be involved#) k. Leave any note or forms for an absent client in a plain envelope addressed to the recipient and sealed. (You may have the wrong address after all although the client may live nearby and be known at the incorrect address.) 1. Postpone the interview if it is obviously an unpropitious moment. (Illness, visitors, client still in bed, etc.) m. Bequest permission to proceed with the interview if a visitor : shows no inclination to withdraw although client has invited you ^ in. (If the client is willing to have the person present, he may| have reasons of his own.) n. Request that children or relatives leave you alone with client if some part of the interview should be quite private. ' " ' 142 o. Do not smoke during the interview unless the client suggests it and you feel so inclined. (It is sometimes a help in making the discussion more relaxed. ) p. Carry on an interview with a single unattached woman GE recipi- : ent, if you are a man, and with a single man GR case, if you are| a woman, in the sitting room rather than the bedroom, if possi ble. (Leave the bedroom or bo^^sekeeping room door open if no living room is available.) q. Never use the client's téléphoné unless at his suggestion, r. Never ask to use the family's bathroom. s. Avoid inspecting the rooms of the house unless it is at the client's request in connection with legitimate business. (It takes a lot to overcome the tradition of snooping that social work came to have in the mind of the public.) t. Always turn down offers of refreshments or gifts of any kind. (The reason is obvious but take care to make the client feel it is a professional matter and has nothing to do with hospitable relationship.) u. Use the home call as a means of getting better acquainted with the client as well as for accomplishing the more formal business involved. (1) Discuss community resources and make referrals. (2) Uncover hidden resources, tangible or intangible, that have not "occurred” to client. 143 (3) Bring client up to date on current changes in policy, pro cedure, or legislation* (4) Discuss unmet needs or budgeting problems. (5) Discuss domestic problems, marital or affecting the chil dren. (ô) Help the client to think through personal or social prob lems. 9. CASE HISTORY: How to keep your recording up to date. a. Keep to your dictation schedule as assigned. I b. Arrange additional dictation time with your supervisor and the supervisor of the transcribing typists if necessary. c. Maintain a general volume of dictation according to the standard I set by your office. (Suggestion: average ten cases a week.) ! d. Keep your cases "clean.” (1) Keep the Face Sheet up to date. (Add supplemental informa-,' tion as discovered and have sheet copied but retain old one at bottom of documents under binder when badly worn. } (2) Have unit clerk make new folder for cases with badly worn covers. (Copy essential information on face of new cover before discarding old one.) (3) File incoming mail in case folders several times a week. (This is left loose until dictated lËien it is bound by typist in chronological sequence.) (4) Make all notes on continuing case work on a standard size 144 sheet (not smaller than a "half sheet.**) (Easier to han dle.) (5) Always put date, case name and file number and your name on notes made for other workers# i I (6) Put case name and date on notes you make for your own file., (7) Remove or separate cases for which there is incoming mail that requires action and place on your desk or list on your calendar for attention. | (8) Schedule cases for dictation in accordance with your dead- , lines and when there is an accumulation in the folder of more than two or three loose documents, forms, letters, receipts, or notes. e. Arrange all loose papers to be dictated by writing date of re ceipt or action in the upper or lower ri#it hand corner of the sheets and then sort in sequence with the oldest on top and the newest on the bottom. f. Use the following check list to guarantee adequate coverage; (1 (2 (3 (4 (5 (6 (7 Points of eligibility Assistance amounts with dates Budget details and needs Problem and plan Agency interpretation Social evaluation Health and social problems 146 (8) Referrals (9) Contacts witli client or family (a) Date (b ) By phone, at home, or in office (10) Investigation still pending (11) Things still to be done (12) Controls g* Use the following check list to guide you in your style and ex- j pression; (1) Are you clear, concrete, concise, and precise? (2) Are you too long-winded or cutting corners and leaving out essential material for the sake of mere brevity? (3) Have you excluded all hearsay, gossip, or mere personal j opinion? ^ I (4) Did you avoid labeling? (Examples; uncooperative, unsta- , ble, feeble minded, unintelligent, incompetent.) (5) Have you given support for impressions by specific illus trations to aid objectivity? (6) Have you avoided passing moral judgment or making diagnoses for which you are not qualified? (7) Are your sentences short and your choice of words simple? i (8) Have you broken your record narrative in paragraphs to facilitate reading? (9) Did you make the minimum required use of marginal captions i 146 or paragraph captions ("sub-captions”) to aid location of subject matter in reading? ) (10) Have you used the summary captious required? (See ”h” below. ) h. Use the following list for GR affirmation suimnaries: (Consult previous summaries for models. ) (1 (2 (3 (4 (5 (6 (7 (8 (9 (10 (11 "Status; Case consists of • . * •” Living Plan Vital Statistics Residence Real Property Personal Property Income Responsible Relatives Health and Employability Recommendation (follow wording on PA 898) Dictate ”GR affirmation due ___________ filed; grant. 1. Use the following list for ANC affirmation summaries: (1) Family Oomposition and Living Plan (2) Classification (type of deprivation - one of three) (3) If Absent Father, show (a) l#ien and where last seen (b) Occupation and Earnings 1# (4) (5 (6 (7 (8 (9 (10 (11 (12 (13 (14 (15 (c) Place of Employment (last known) (d) Employment Verification (e) Oontribution (f) Failure to Provide Action (g) Jail Search Vital Statistics (verifications) (a) Age, birth (b) Marriage and divorce Res idence Health Real Property Pers cnal Property Incane Responsible Relatives School Status Forms Completed Social Evaluation Re c onmenda t ion Dictate "AHG affirmation due _____ filed; grant. 10. CLOSINGS; How to discontinue aid and close a case. a. Submit or file Discontinuance (PA 541) for CR oases. ' (l) Request typing of form with memorandum of reason, effec tive date, reference to Hold (phoned or form PA 487), and 14g I 'o 3 ( g O I S ï i 1 W U I I I I I I (L» I u û £ > CD O oo co o# 12: i □ □ % % d d l î i î AV S i II a S i i â H I 8 ! ! 3 >>> 6 0 B W W W W W W W W W W W W p4 2 I I i u 1 u 3 pd 2 z 0 1 c j a 1 M 'g g -û (U â o f o u 0 ) u s Û (U I e Cl. n ' 1 s .3 û 0 5 P h *0 1 "O <u> eu (U Wl t 1 d " O (U I I d I 13 (U T : t (g- . a w l o e u C ' d (U <L> ÈlP (d - Q O ’g d cd >> .a e u d fe O : & d cd M _d o O u so 00 t eu C' W 0 eu 1 t 8 I C \ <L» I I " 3 I I w < o ü' § f 1 I o : a t U -. 0 ( L > & 1 i e u I (U - 5 i a o •i o i 1 1 p4 î (U W I i p : 4 P4 O o i i co g I I i 1 Q 2 d 3d i i I - I □ □ □ □ □ □ □ □ □ □ □ □ □ □ □ 149 whether there is a Failure to Provide case open. (2) Accompany request with Notice of Biscontinuance - F to P Cases (PA 1006) if there is a ease open in the Attorney’s office. (i3) Accompany request with Notice of Cancellation of Rent Agreement (PA 165 ) for landlord when rent is paid in kind. (4) Mail Notification to Recipient (PA 999) at the same time that PA 541 is filed, h. Dictate GR case up to date with discontinuance and closing entries. c. Have typist or unit clerk (consult office procedure) make up Collection Card (MA 495). (1) Give a memorandum (along with the case) having members of household by their face sheet number, last known address for family and for married children out of the home, ref erences that might assist in locating members of the fami ly, and note as to resources of property and income. (2) (Also include Plan for Collection, if any, such as, "defer collection for 6 months," or ^immediate collection sug gested." ) d. File Notice of Change for ANC, OAS, and ANB cases using appro priate form (OA 232, AG 232, BL 232). (1) Fill out form in longhand or have typed accordiz^ to of fice procedure. 160 I s 0 1 g d M I 8 f S k 0 S 1 i 8 co % 0 1 I i z ; z u Z I z 00 I G Q C C Q Ô f I â 1 f I I I I t H I f I I î I & I O ! rS I p : ; I I î ô T3 I 05 8 i 1 s 1 O D & < b U (D O 1 ^«3 iS S II ■ | '1 s - a a l î EXHIBIT "p" 151 (2j Check reason and add "remarks,** as required, to eluci date. (3) Be sure to indicate effective date. (4) Note if there is Failure to Provide action open as per i "a (1)” above. (5) Mail AG 239 or BL 239, Notification, to Recipient of Security for the Aged or Blind. (6) Send Collection Card (MA 495) as above for all categor ical aid cases involving reimbursible county aid. (7) Submit for supervisor’s approval. e. Dictate case up to date with closing entry. ("Case returned to Confidential Index for closing.**) f. Place case cn supervisor’s desk for transmittal to Chief Clerk who forwards to Confidential Index. 11. SOURCES ; Inhere to go for more directions. a. SDSW Manual* A-378, A-348, 354, 360, 366,378; C-214 (210-212) ^ b. County lîanual* 700—55; 900—53; 900—58. (900-00 to 900—88.) (The above references deal with aid and renewal of aidj»)sec- c. Reference Shelf (see Appendix; A.A.S.W. #1; (Interview) 1- ‘ I 15; A.A.S.W. #3; (Ethics) 6-37; Gannon (Interview) 558-579; I I Hamilton (Record) 9-73, 87-184; Me Clenahan 7-27; A.A.S.W, I ! #2; 16-23. 0. TRIAL PERFQRtlAHCE; J5bs for you to do as a beginning social case ' worker with annroved file duties. I I________ _____________________________ i 152 1. AUDIT: Conduct a one-man administrative review using the check sheets of the bounty Readers on several cases to see if they pass inspection according to the instructions above* 2. SUBSTITUTE: Take an uncovered file for the duration of some regularly assigned worker’s vacation or sick leave and perform all the duties required by this assignment. 3. ASSOCIATE: Work with an experienced caseworker on his file un til you have gone through every phase of the directions above with him and collected a pack of difficulty analysis slips to supplement the procedural analysis used. (See Preface of this syllabus.) 4. FULL DUTY; Accept responsibility fcr your own file and do all the job operations described in this chapter. D', EVALUATION; Some illustrations of ap-praisal devices for testing your nerformance in approved file work. 1. TRUE-FALSE; Place an X in the correct space for true or false. T F a. ( )( ) You should bother your supervisor as little as possible since he is such a busy person. b. ( )( ) Budgets for OAS clients need to be figured only when there is income other than the grant. i 2. BEST ANSWER: Place the' number of the best answer in the psren- ' theses. I a. ( ) #ien a warrant is delayed you should; (l) Give client a ; Reference Slip (PA 30) to pick it up downtown. (2) Give i 153 client a grocery order. (3) Give the recipient cash aid, (4) Urge the client to manage until it is mailed, b. ( ) 2o keep up with your dictation you should; (1) Do some every day. (2) Dictate all monthly affirmations, clos ings, restorations and trmisfers plus the most active cases. (3) Record narrative and accumulated material annually at time of reinvestigation. (4) Average 10 cases a week. i I 5. RATING SOAXiEî Gheck the space between parentheses when you can ' answer yes to the question. a. ( ) Have you completed all your affirmations ahead of the deadline? b. ( ) Did you average at least 10 oases a week in your dicta tion on your file? c. ( ) Have all responsible relatives been contacted and indi cated their ability or inability to assist? d. ( ) Have you reviewed all failure to provide action and initiated new action where required? e. ( ) Did you refer all unemployable or incapacitated persons I for annual review physical examination? J f. ( ) Have you made the maximum possible use of community re- . sources for your clients’ benefit? g. ( ) Have all potential changes in eligibility been controlled by keysort and desk devices? | _._J 154 h. ( ) Were all necessary change orders put through promptly and correctly? i. ( ) Did you review thoroughly all cases which involved re- figuring property payments or net income? j. ( ) Did you take care of all clients promptly vdio had need for emergent aid? k. ( ) Did you put Holds on warrants where the situation called for such action before the deadline? 1. ( ) Did you pick up or have returned all warrants for which recipients were not eligible? m. ( ) Have you kept your mileage claim correctly and turned it in on time? n. ( ) Have a 11 cases in which aid has been discontinued been returned to Confidential Index for closing? ( ) Total. 156 CHAPTER .7. CODE REQUIREMSNTS HOW TO INVESTIGATE ELIGIBILITY A« MOTIVATION: Purposes to be achieved before assistance is granted. 1 1. JOB SUCCESS: You will never do well in a public assistance pro-^ gram unless you make thorough investigations. 2. AID TO THE TRULY NEEDY: You will acconpllsh your real function only so long as you recommend assistance only for those ’ s/dio are really eligible. 3. TIMS AND ENERGY SAVINGS: You will save much in valuable hours and wasted motion if you master the techniques of investigation. 4. GOOD RELATIONS: Your skills in investigation processes will promote good will with those who assist in your searches. ! I 5. HIGH RATING: Your periodic efficiency evaluation will be good ' i only insofar as you are accurate and thorough in this phase of | your work. B. DIRECTIONS; Stens vou should take to establish and/or verify eligibility. 1. VITAL STATISTICS; How to assist the applicant in obtaining proofs of citizenship, birth, age, marriage, and divorce. I a. Take the applicant’s statement as prima facie evidence. I I b. Ask for the following, especially for categorical aids: (1) Naturalization papers if not a native-born citizen. (2) Birth certificate. | 156 (3) Marriage certificate. (4) Census letter. {5} Divorce papers. G. Do not insist on verification of birth for ANC unless there is contradictory evidence. d. When there is doubt on any score submit Request for Evidence (PA 230) to the Bureau of Vital Statistics (county office). (Answer should not hold up ANC filing. ) (See SDSW Manual, section 300-54.) e. Submit PA 220, Request for Census letter for OAS clients who have no evidence for age. (1) Send invoice for fee for Census search if applicant has no funds ($3.00 cost). ^ (2) Have client handle Census request if able but show him how. I I (3) Cet as accurate information as possible on the Request (PA 220). f. Do not make an issue of evidence for Vital Statistics on any CH, ANB, or ANC case except; (1) Clear marriage and divorce in connection with Responsible ^ Relatives and Failure to Provide. I (2) If applicant is obviously nearly eligible for OAS, verify I age when no evidence is available and applicant is unsure. g. Use the following when age (for OAS) cannot be established from ' I birth or marriage certificates or census letter. (Date of age I J 157 statement should be 3 or more years old.) (1) Insurance policies, lapsed or in effect (but not issued recently - 3 ÿears). (2) Driver’s license, if age shows. (3) Public records, school or hospital. (4) Voting registration (5 or more years back) (5) Family Bible (note whether appearance or date of publica tion is consistent). (6) Baptismal document. (7) Employment service registration cards. h. Do not credit delayed birth certificates based on recent affi davits themselves if the affiant has no real circumstantial evi dence for knowing the real age. (Poor evidence to combat strong evidence to the contrary.) ! i. Do not allow age on voting registration or insurance papers or job applications to raise a presumption of doubt since people lie about their age for these frequently. j. ^lear for citizenship acquired by marriage by reference to i section A-675 of the SDSW Manual, or, if still in doubt, by a letter or phone call to the Ü. S. Naturalization Service of the I I Bureau of Immigrât ion. (They have complete information about j Common Law marriage - when it is recognized as legal, etc.) k. Allow applicant to keep evidence in his possession but summarize on state forms AG 203, BL 203, or CA 203 - 2 copies. 158 '2. RESIDENCE; How to establish the length of time an applicant has been in the state and county. a. Take applicant’s statement for ANO if no pending aid is request ed and no contradictoiy evidence is discovered. (Use form OA 221 in case evidence is mandatory.) b. Obtain Residence Statement (PA 908) for GR applicants. (1) Mail to 2 references given at time of application who can verify on the basis of acquaintance. (2) Interview at least 2 residence references and record their circumstantial statements in the case history. c. Have notarized Affidavits of Residence (AG 221 or BL 221) ob tained and returned for Aged and Blind oases. (1) Interview references and have form filled out and sworn to if they are slow in cooperating. d. Establish residence by dates on correspondence, bank accounts, rent receipts, transportation ticket stubs, moving bills, etc., if no references can be obtained. e. Get records of school enrollment or from other agencies, local or remote, for residence evidence. f. Use Record of Earnings (PA 429) as corroborative or prima facie evidence. g. Have applicant make out and sign Affidavit of Intent as to Resi dence (AG 204, BL 204, OA 204) to refute presuo^tion of resi dence elsewhere when conflicting evidence is found. 159 I c 3 O U I' < / 3 2 Î I - 3 z (U u 1 O "O $ (h 1 !ô . y 5 P M # c /5 M — ' W |1 O Es s i c d , H g i 8 g i 'o J I i 1 3 (U J3 T3 > g* I ■ I "D 0 1 l <L» e I I g § < "S g l II g t . s I M ï ■ î 'S I G 0 G 1 Xi < u Ck > i 'S 'XJ O I I }l= i ( U w m w o o\ i - f ? t 1 % î I s V f) % Co EXHIBIT ”q" 160 h. Get record of all addresses where client has resided previous to the present one and since coming to state or county. (This is a help sometimes for applicant who cannot think of references - landlords can serve as references if no rent receipts were re tained. ) 3. BAOKiGrKOIMD: How to obtain employment history and previous dependen cy record or support. a. Ask client to provide as complete information as possible. (l ) Apply your skill in use of directories where client is vague. (2) Have client exhibit payroll check stubs if retained. (3) Ask for withholding tax form. (This has employer's name on it. j (4) Clear through ÜIB or DIB account. b. Contact relatives or friends vho have assisted. c. Check ItâSSIS (social service exchange ) clearance when received for previous dependency record. (1) Request clearance if for some reason it fails to come after Face Sheet was sent to Confidential Index for opening of the ease. (2) Refer to Social Service Directory for translation of abbre viations on clearance slip. (3) Question applicant closely about dependency record in other states or counties. (This is especially helpful in cases 161 lacking county residence. ) d. Review as thoroughly as possible how the applicant has been able to manage up to the time of coming to the ^ency, and enter all details in the case history. (This admonition should be emphasized since too many narratives are extremely sketchy, j 4. PROPERTY: How to investigate resources to which an applicant may have title. a. Have applicant sign more than one copy of the Authorizations (PA 18-4 and PA 33) if there is any property declared. (1) Alw^s keep a copy of each Authorization in the case record for future use. (2) Have applicant merely sign the form: 3 times on the In surance Authorization (FA 18-4) and 2 times on the Bank Authorization (PA 33) and fill in date and other informa tion later if and when needed. (3) Get maiden names of clients' mothers since these help banks to identify. (4) If there is a joint account, get both signatories. (5) Be sure to obtain all essential information called for on these forms even though it may not be entered on the forms at the time of the interview. b. Inspect all life insurance policies declared and list informa tion from them on Insurance Report (FA 18). (1) Fill out sections "B" and "D" only. 162 (2) Inspect both policy and payment book to obtain all the in formation needed. (3) List policy even if you think it is only an accident cover age. (Policies p^able only in the event of accidental death are usually exempt, however.) (4) Do not assume that a poli^r has no cash surrender value when a table is lacking. (Some fraternal orders peimit cashouts though the contract or certificate msy make no ref erence to this. ) (5) If in doubt about your ability to read tables, refer policy to Property Section for clearance. (6) In general, proceed on the assurption that insurance is exenpt if the face value is under the maximum net value and the policy is relatively young or new. (But get clearance anyway.) (7) Establish who has title to a policy since if one is in pos session of another person who is the beneficiary and who psys all the premiums (thou^ the insurance is in the name of the applicant or a member of the case family), then title does not belong to the insured. (8) Be sure to get the local lodge for fraternal policies. (Otherwise home offices are slow to answer. ) Olear probate, guardianship, civil action, on form PA 792 (County Manual, section 300-36). a o !i s i § P A# o i I Î 4 fiXSISIf ”r” 164 d. Clear potential accident claim on form PA 971 (County Manual, section 300-61}. 6. Check Routine Property Search when returned. (This is the re verse side of Face Sheet, page 2, tissue, which was smit out at time of the case opening. ) (1) If the property is shown assessed to person with applicant's name, get Affidavit of Hon-ownership (PA 108} when title is denied, or explanation of previous ownership and loss (or expenditure of proceeds from sale). (2) Submit case for conference if client is revealed to have concealed ownership with his explanation for omission. (This is possible grounds for denying or discontinuing aid.) f. Refer real property and insurance to Property Unit for tsking of lien or attachment on all GR cases. g. Clear all property owned outside the state and county first by inspection of tax bill but refer for clearance with Property Sec tion in any case. h. Refer all property declared and for which you are unable to get complete information to the Property Dhit by submitting Property Investi^tion Request (PA 621) along with Property Referral (PA 525) ?Éien real estate is involved, and Insurance Report (PA 18) when insurance is to be cleared: also attach bank and insurance authorizations (PA S3 and PA 18-4) as needed. (1) Only send forms required. 165 } u C Q J Q Ô H U UJ I (n ui Ü < L l i i to u . u Œ ( 0 to □ 0! U 1 . . . ' n V ; o i i . * i u < J < U U M U □ ; □ ■ ■ } ■ ' : U W K □ Z u u Q . Z □ < Û Û Œ , U i z z _ ' Z U i n < □ D L Q < _ i ^ ° ^ 2 < U i N t t > U ) Z . i o P I II 9? sssaaav m a: t - u I ?ï !.. I ici Sa3H^O N3HX-3HOH 30 J.HO MO NI ONV NVWDM ‘NVW 30 3MVN XBIT - EXHIBIT "s” 166 (2) On original investigation, submit card and ^^flirnsy** version ! Of form PA 621. ! (3) On supplemental investigations, submit tissue copy of form {PA 621-1). {4) Obtain all possible information for form PA 525 for real estate deals even if you have to inspect deeds, payment books, escrow reports, and tax bills. (You are many and the property workers are few. ) (5) Eote that Authorization form PA 33 is to be used for more than bank accounts, commercial or savings, open or closed: also stocks, bonds, tirust or escrow accounts, collection accounts, and safe deposit boxes. (6) never atteBpt to clear property not in client's possession. (I#et *!Property^ do it.) i. Inspect registration certificates or title slips to automobiles . or trailers. (GA6, ÂNB) (1) Note make, year, registration fee, total fees. (2) Consult table of values to find worth of the car. (See sections A-735 and C-340 in the state manuals.) (3) Include value as an item in the list of personal property. (4) Inspect contract payment book when car is not paid for to discover equity. (5) If table value is ^eater than contract balance, subtract that balance from value to get net. 167 (6) If table value is less than ccntract balance, carry net as «nil.** (7) If ear is post-war model and owned clear, have client turn over pink title slip for assignment to the County on GR ap- plicat i ons• (8) Suggest sale of car on GR cases. (9) Obtain estimate of value of trailer from two dealers as al ternative to value table for car. (10) Treat trailers being purchased on contract as per (5) and (6) above. (11) Treat trailers as personal property when they are movable, as real property when they are fixed (minus Wieels ). Inspect bill of sale or contract for television sets in all GR investigations. (1) Inform applicant that set must be disposed of or monthly pay ments treated as income if the set is being bought (whether by client, friend, or relative). (See S^éd^‘ 900^80.) (2) Point out that such personal effects constitute a luxury property item not in keeping with the GR program. (3) IxeH^t set from consideration if satisfactory proof is offer ed that set is bought and paid for or owned by someone in the home or by a relative or friend. (Wo have no quarrel with the cheap recreation afforded clients.) (4) Exempt set if relative in the home or someone residing in the 168 home is purchasing the set, hut explain to responsible rela tive that ability to purchase such a set is a basis for con sidering him able to assist to some extent, k. For categorical aid cases, omit television as personal property but never allow as part of furniture contract for ANG cases on which installments are included in budget. 1. Inspect contract or title to burial plots and crypts. (1) Allow only as much provision for the disposal of the remains of the client and family as can be justified by persons liv ing and dead: already interred. (Speculation in plots is 8 erne times involved.) (2) Evaluate in accordance with purchase price or present market value but in no case carry facility for client at a figure in excess of #500. (3) If plot or crypt is being purchased, figure equity only, m. Garry water ri^ts stock as real property and refer to property investigator for evaluation, n. %en the Property Report (PA 622) is returned by the Property Unit, read it to complete the appraisal and summary of the client's resources. (1) If you are in doubt about any of the remarks or facts in cluded in the Report, request explanation or confer with your supervisor. (2) Dictate Report in detail under date caption as of date rsr 169 II ON CL, 04 ON Oh II - a po 8 R ®P3 " 9 II C / D if Oa O h Os & & & C / D ON % ON CO CO CO CO CO Os EXHIBIT "t 170 tiirned and in smnmary form for cert if i oat ion or affirmation, o. Recommend granting or continuation of assistance on this score if client is eligible on all property points. ' 5. IHGOMSt How to investigate earnings, rentals, contributions, and benefits or annuities. a. Grivecdient the state form J>PA 1 to take to the Social Security office if client is 65 and has had an account but not yet made application for benefits. (OISIB) (SRSW Manual, sections A-#1170 and e-370.) b. Give client or applicant form DR& 1 to take to the Social Securi ty office if she is the widow of a beneficiary, past or pot en- ; tial, and has a child or children under 18 or is herself 65 or over. c. If applicant does not know SS number or has lost his card, have him make application arywsy when there is any chance of a claim because of employment in covered industry since 1935. d. When applicant has filed claim for 0A3I benefits but does not have letter or certificate of award or has not heard from claim, send BPA 1 in triplicate to the office of the Social Security ad ministration which took the application with pertinent informa tion as follows: (1) Birth date of person who had the account. (2) Date of death, if deceased. (3) On the reverse side of the form, put name of widow or spouse. 171 date of birth, and same for children(dependent ). ^ (4) If SSA number is unknown, put name of last employer with ; whom claimant had account dealings# I e. If applicant-cllent is receiving OASI benefits but has lost his award letter, ask him to bring check into the office for verifi cation of the amount# f. Give applicant the State Department of Employment form, DE 2489, if he has any possible right to unenployment insurance benefits (UIB) and have him take it to the nearest employment service of fice (OSES office). (SDSW Manual, sections A-1172 and 0-068.) (1) Insist on client doing this himself unless bedridden. (2} If client is incapacitated, have him sign form DE 2489 and mail it to the employment service office with his return address. (The state office will not mail the form to any one except the claimant.) (3) If client is incapacitated as a result of an Injury or ill ness caused by his employment and has filed a claim through his physician, have him sign form DE 2489 and send it to the Sacramento office of the State Department of Employment for the attention of the disability claim division. (4) If client is receiving a disability benefit (DIB) or UIB, also have him take and return form DE 2489 for verification of amount, weekly, and balance remaining in his account. (6) Pending delay in answer (especially for queries to Saoramen- 172 to) see the check as received by the client. (This eacpe- I dites investigation.) (6) Gall on physician or BIB office of the OSES headquarters only in cases of emergencies. (Their dealings are supposed to be directly vdth the client and exceptions to this rule are made reluctantly even with your agency. ) g. Send Record of Earnings form, PA 429, for both past and present ‘ wage record of any member of the faaily assisted. (1) If en^loyer fails to answer or makes an inadequate response, contact him by phone or in person armed with a wit ten re quest from the applicant. (2) Verify earnings by inspection of payroll check stubs or re ceipts, or from withholding tax statement, in client's pos session. h. Give client Monthly Earnings Report form (Temp 167) if he is em ployed part time or self enployed and have him tumithese in every month at the first of the month and for the month previous. (1) If there is any cause to doubt the statement, have client get employer's signature on the foraa, or request that client get receipts for items of expense in connection with his job or business. i. Adjust budget monthly if income is irregular. j. Discontinue assistance for one month or indefinitely if net earn ings or income is in excess of budget. 173 k. See Giiapter 6, section B-4, for ways of figuring net income. 1. Send form. PA 900 for verification of relative’s contribution on GR cases. (Or interview relative or get written statement.) m. Send form PA 833, PA 888, follow-up letter. 6. KESPOHSIBLB RELATIVES: How to investigate for ability of family to assist• a. At intake, and subsequently in order to check the original inter views aad recording, ask about relatives in order to be up to date on deaths and moves. b. Be thorough in recording names and addresses of parents and adult children of the applicant or client. (1) Ask the client about marital and financial status of rela tives and the number of their dependents. c. Get names and addresses of near non-responsible relatives such as brothers and sisters or uncles and aunts in order to help the client assess these as potential resources in emergencies. (1) Apply information about such relatives for the solution of transportation, moving, housing, or emergency problems. d. Pontact relatives by letter, telephone, or first-hand interview to find if and how they can help your client. (1) Use forms available; PA 900 and PA 1005 for GR; PA 808 and follow cover letter model as per Bbchibit ki for AEG; and PA 833 and PA 692 and AG or BL 225 for GAS and ARB. e. Refer to contribution scale on the reverse of AG or BL 225 to see 174 lU f l î o <u> c c _Q (U "T) •5 «e- «e- € i e - t l i f ill! 'o Ü æ l ^ i a ^ fïii _ sil.lili'Ill p i l l > S I l S l F l l î i ' i l l a a » ü &'-= -S à p fc-S g. l .g p l l l l f l i S i f l j - i P i il 1 1 1 °-a-S: (U _Q o ^ «•"i§ G 2 'S «e- «e- t u o «e- eg- «o- "O Q J T) s « £ > G ? ^ < U If U ü T) rS .S q i ’ ; i ê î M 1 I B I eg- I I II I i ü u 11 00 • S 5 > II I t « I I Ah a 4 I M u i I î % a n m m v o EXHIBIT”u” 176 the extent of contribution for OAS and AHB recipients, f. Apply whatever powers of persuasion you have to convince rela tives who are obviously pretty well fixed to assist, (1) Suggest an offer of free rent or provision for some unmet need in cases where the relative has only moderate means. (2) Be prepared to explain the provisions of the state law and, when resistance is encountered, to make effective use of the threat of failure to provide action. g. Attempt to discover if a relative is claiming your client as a dependent for income tax purposes. (This can sometimes be cleared by inspection of payroll check stubs and checking the withholding tax amount and salary gross against the tax table. ) (1) Use this information as another article of persuasion. (There is very little correspondence on such points with the Internal Revenue bureau but the information should be record ed. } h. Mediate between your client and a relative who wishes to assist when the client is unwilling to accept the offer. (1) Close the case when a suitable home ie offered and refused by a GR client or AMO client when the refusal is without sufficient cause.) (2) Attempt to persuade OAS and AMB applicants or recipients to accept offers but do not close their cases in instances of refusal. (The code specifically protects these clients’ de- 176 sires for independence.) (See section A-900.) i. Arrange for contribution payments to be made directly to the County (Bureau of Resources and Collections) when the relative’s offers of direct payment are refused by the client, j. Control relative inquiries and repeat within the next month un til satisfactory answer is obtained. (See form RA 888, follow- up letter.) k. Renew investigation in advance of annual renewal investigation or more frequently when possibility exists that circumstances have changed. (Use PA 354, Reinvestigation Rata, for addresses. ) 7. FAILURE fO PROVIDE: How to compel responsible relatives to contri bute. a. Have applicant or client sign Application for Failure to Provide Coi^laint, form PA 210 (2 copies), and Change of Payee, PA 450 (3 copies). (1) With AMO cases, also get information and signature on form PA 210-1, when the child who is aided is illegitimate and/ or information on PA 210-2 vhen defendant’s thereabouts is unknown. b. Explain to the client that the city or district attorney’s of fice will contact him or her for an appointment to sign the real complaint and that cooperation in this is one condition for as sistance. c. Deny aid or close case when the client refuses to comply. 177 I I I 8 I g C ! 3 % >» O g I g Q O § •S ! 0 1 Q I I 'o Î I I Q I I § CD I Q I « ! 0 1 H 0 S ë 1 H I % I « ■ 2 So I « g % CD Q à â à a eg eg eg P p p P CD I I P4 PQQ I i l l c S O §) CD Sp 8 ; P M m o i p O P Q i P I o p ' T S § K I 4 I o p I § 5 “ i i I I s K % I «W 4 - » 'ü xi 1 0 1 ■S'S es oc <o M 1 U i 9 < 1 Ü m % O Û M a < 1 H 1 P n M P P O % M « P a X o o s 1 l l P s 0 p 1 a CD m M I I Î m P X) I II > CD I I Î I I P i g i I < *0 CD I CD I m CD I I I 4 s 8 k ii EXHIBIT ’ V" 178 I m I 0 § 1 u I I I c I CO U P U i 1 3 0 1 I CP I ► 3 a d U ( U X! ! i N -3 0 1 ( U Î I < U 13 d d I ! f a o fS I I • 5 3 I c2 ( 4 - , o 1 d CQ § U ► 3 l U ixr I I a Ü e g ( L > I I O G M (g (U O P <L> <u> u O d 3. (U a , u-, o •S O P bp P d-' <u> (U «g XI -a «t X ,o .SP G .2i ► — ( G I "d g d I s I G ( / ) G O ■ g (U (U U g d X G eg— (U (U X V i a o o <u for="" method="" accept="">s ci O I ' S II s M EXHIBIT n»»i îâi b# Make an appointment for Work Test 01 inic at the county hospital and give the client a Reference Slip, FA 30, to the clinic at 1100 N. Mission Ed. with directions as to how to reach the clinic and the day, date, and time of day for his appointment all written on it. {1} For the appointment, call GA 3131, ask for the clinic, and give the clerk the client's name, address, birth place and date, and whether the client has been a patient previously. (2) If the client has a previous county assistance record, find the medical case number, "FF Mo.,*^ from hôpital slips, FA 32, on file and give this also. c. Make an appointment with the local medical aid district work test panel or refer without appointment by giving the client " forms FA 998, Request for Physical Appraisal Report, 3 copies, when the client has no previous medical record. (1) Use this latter procedure when the hospital is at a great distance or when dictated by District policy. (2) Give the client written instructions for dinie hours and how to get there on PA 30, Reference Slip. d. Eiiphasize the importance of keeping such an appointment as a condition for eligibility. e. Use forms GA 240, Fhysician's Report of Examination - ANO, and FA 110, Medical Report - ANG, preferably the latter, 4 copies, for "OIF" applications, children of incapacitated fathers. 182 I I J Î I I S I s I a a I •S g I □ I § 1 1 I .5 I ( U s I I I' I P d 'S I I Q □ □ i % â I I & •E i 2 'S I - I I a i Î ! § 1 5 « "3 I H 1 Oh I $ Û4 Oh 2 I = £ □ P l i r l l l ii l i 8 % I I I I □ ' r a ® 4» ■ < EXHIBIT ”y” 183 f. Use forms PA 197, Authorization to Release Confidential Informa tion from Service Records, and VB 3288, Consent to Release In formation from Claimant’s Records, when the client or relative has a veteran’s disability. g. Obtain the applicant’s signature on form PA 342, Consent for Medical Report, #ien access to a client’s medical record is not going to be requested by the client himself. h. Explain to the applicant that the decision as to physical inca pacity is made only by regular county physicians and that a pri vate physician’s opinion is not considered when the client ob jects to this procedure. i. Transfer all cases involving tuberculosis to TB caseworker if there is a special file or files for these. j. Consult with the health authorities on the ezployability of all cases involving venereal disease. (The County Health Department has YD clinics for those living in county territory and the City Health Department clinics for those in the city limits. ) k. Get medical verification of all cases claiming pregnancy as the reason for unemployability either from city or county health ma ternity clinics or through the regular work test clinic. (Some "tumors" are pregnancies and vice versa.) 1. Refer all applicants with failing eyesight as the reason for un employment for AHB application vhen the Work Test Clinic indi cates possible qualification. (See following chapter.) 184 m. Assign all GR clients who are n o t fully enployable to Work Test Projects by forwarding PA 1014, Request for Assignment to County Work Project, to the office of the projects superintendent# (1} Tell the client he will receive a notification of assign ment in the mail and can come with it to the office to get lunch and carfare money for the first month’s assignment. (2) Make it clear to the client that this project work is more of a therapeutic device and a way for him to earn his re lief than a regular job. 9. ABSEKT FATHERS: How to locate and contact the "ghost parents." a. Ask the applicant (mother or wife) the following questions: (1) Where and when was the father last seen? (2) Does he return to visit or see the children? (3) Where is he employed and by whom? (4) What is his residence address? Fhone number? (5) Does he belong to a union? (Get name and local address. ) (6) To what extent is he contributing? (7) What are the nganes and addresses of relatives? (8) What is his physical description? (9) Does he own a oar? (Get make and year. ) (10) Is he living in Oalifornia? (11) Has he ever lived in California? b. Ask the client, when she is not legally married to the father, the following: 185 (1) When did yon first meet the alleged father? (2) How long have yon lived with him? (3) Has he admitted paternity to yon or anyone else? (If so, state to whom, when, where, and obtain affidavits from the party involved giving circnmstances* ) (4) Has he made any contributions or made a promise to nariy yon? (5) Gan yon persuade the alleged father to come into the office and sign forms PA 426, Acknowledgment of Parentage, and PA 808, Affidavit re Contribution from He sponsible Relative? G. Send form PA 250, Bequest for Jail Record or Institutional Let ter, PA 876, or Request for Information from FBI records, PA 576, when information given indicates need for such clearance# (Send the first routinely even vfoen information is not volun teered. ) d. Verify legal separation or divorce by inspecting papers or clear ing court record through Failure to Provide representative. e. Request night home call by special worker if you suspect father’s presence in home. f. Question neighbors or landlord as to whether father has been seen recently. g. Question client about father every time you contact client. h. Send letters or contact by phone the father whose whereabouts is known and local and have him in office for interview as to his 186 plans for support, etc. i. Send letter to out of county or out of state welfare office for father to be interviewed if there is an address there for him. j. Bo not overlook such obvious ways of locating a missing person as a directory search, k. Hote union membership and contact local union headquarters to see if the man is registered for employment. 1. Request contact of men in the Armed Forces throu^ the Red Cross or by letter direct if the address is known, m. Verify death by clearing with document procurement and vital statistics office when there may be a local record and/or spouse has some notion of date and place that it occurred. 10. SOURCESÎ Where to find your authority for investigation and deci sions. a. PitizenshiiDs County Manual, sections 700-50, 900-85.3 and 900- 85.4; SBSW Manuals, sections A-600 to A-699. b. Age: County Manual, section 700-48; BDBW louais, sections A-400 to A-487 and 0-260 to C-265, 0-270 to 0-289. c. Residence: County Manual, sections 200-00 to 200-60; SBSW Man uals, sections A-268, A-400, A-500 to A-570 (especially A-505, A-512, A-525, A-540, A-550), and 0-270 to 0-289 (especially 0-270, 0-273, C-286). For waiver authority for persons aided as of 9-19-47, see County Manual, section 200-08. For non county cases see section 200-60. 187 d. Property; County Manual, sections 300-00 to 300-55 (real property, 300-00, 300-15, 300-35; personal property, 300-2#, 300-35, 300-05); SBSW Manual, sections A-110, A-700 to A-770, and 0-300 to 0-349. e. Income : County Manual, sections 400-00 to 400-95; SBSW Man uals, sections A-240, A-525, A-740, A-llOO to A-1188, and 0-220 to 0-259, 0-350 to 0-399. f. Benrivation: SBSW lÊinual, sections 0-220 to 0-259. g. Relatives and Failure to Provide: Goinaty Manual, sections 500-00 to 500—85; SBSW Manuals, sections A-1000, A-lOlO, A- 1020, A-1070, A-1090, A-1095, A-llOO to A-1188, and 0-010, 0-220, 0-259. (See also Special ITotice 579 on stepfathers. ) h. General Eligibility: County Manual, sections 700-25, 700-28, 700-83; SBSW Manuals, sections A-110 and 0-200 to 0-219. 0. TRIAL PFRFORMâHOB: Investigation .lobs to do. 1. REVIEW: Read several case histories to appraise the coverage of all the points of eligibility and undertake additional investi gation to improve on the original or supplement it where it was weak. 2. REVALUA2ÎI0H: Complete invest igat ion on every phase of the pre ceding chapter for a number of cases snd then rewrite the chapter so as to improve it and bring it more up to date. 3. FULL BinîY; Cover all the points of investigation required on your first intake case and file the certificate for approval of r 188 aid. 3>. EVALUATION; Specimens of test items that may be used to shew how well you have learned investigation techniques. 1. TRUE-FALSE; Place an X in the correct place for true or false. T F a. ( )( ) Application for failure to provide complaint should be taken even if whereabouts is unknown. b. ( )( ) Authorization to investigate property is not required when there is no property declared. 2. BEST AMSWER; Place the number of the correct answer in the parentheses. a. ( ) Residence can best be verified by: (1) The applicant's own statement. (2) The affidavits of friends or rela tives. (3) The applicant's employment record. (4) Re ceipts for rent and utility bills for three years back. b. ( ) Age proof should be based on: (1) Belayed birth certifi cate over three years old. (2) Life insurance taken out over three years ago. (3) Employment records. (4) Cen sus record. 3. RATIÎÎG SCALE: Put a check in the space in parentheses when you can answer "yes* to the question. a. ( ) Have you been able to enlist the cooperation of every client, even the most difficult ones, to bear some of the burden of establishing eligibility? b. ( ) Bid you cover every possible type of property or income 189 resource in your questioning of the applicant so as to avoid later embarrassment? c. ( ) Have you cleared up every piece of conflicting information and doubt as to eligibility on any one point? d. { ) Are all documentary proofs on file that can be obtained with out over-investigation? , e. ( ) Have you obtained a response from every responsible relative and followed up every indication that contributions can be expected? f. { } Did you proceed with failure to provide action when condi tions warranted? g. ( ) Are all social security forms back on file definitely clear ing the applicant's status? h. ( ) Did you obtain routine property clearance and clearance of all declared property? i. ( ) Have you had the applicants with disabilities given physical examinations and received the reports back? j. ( ) Have you verified every point of eligibility, especially as to income and property, by inspection of positive proof rather than by accepting a mere verbal statement? k. { ) Did you exhaust every resource for locating an absent parent before conceding his whereabouts as unknown? ( ) Total 190 GHAHOER 8. REFERRALS HOW TO GET THE HELP OF ALL POSSIBLE COMMONITY RESOURCES FOR YOUR GLIEHTS A. MOTIVATION: Gains you can count on from effective utilization of the services of other agencies, institutions, organizations, and facilities which are available in vour comnunitv. 1. EMAirOIPATIOH OF OLIEHTS: Your loain casework objective, to help recipients of public assistance to become self-supporting again, can best be accomplished by full use of the resources to which citizens have access. 2. PERSONAL SATISFACTION: You will relish the achievement of in dependence by your clients as one of the intangible rewards for your work when you are adept in making referrals to appropriate resources and can see that they are followed through. 3. RlCOGSflTIOH: Your supervisor and fellow workers will rate you more highly and you will gain the esteem of the administration insofar as you succeed in this aspect of your work. 4. SOCIAL APPROVAL: You will have the appreciation of the conmcuni- ty both from the point of view of saving the taxpayers money and of making maximum, use of facilities and helping people to help themselves to recover from a dependency status. B. DIRECTIONS: Wavs of extending vour usefulness bevond the limita tions of your own agency. 191 il. PLâCMSHT; How to refer a client for esmployment or institutional care. | a. Obtain applicant's employment history during the intake process. (1) Record the extent of schooling and vocational training. {Z) List most recent jobs held with names and addresses of em ployer s. (3) Detail any handicaps as to personality and health affecting job ability. (4) ihow union meinbership, in good standing or otherwise. (5) Check for service record and or serial number. b. Make out five Reference Slips, PA 30, to 08]^ (California State Employment Service) offices, and specify the type of placement for which the applicant is most likely to apply. (1) Send the applicant first to the employment office nearest to the agency office or the applicant's home. (2) Refer the client to any specialized eiployment department office when his experience indicates the local office will send him on to it anyway. (3) Put return address on your slips so that they may be sent back to your office as proof that the applicant is lodking for work. c. Give the client carfare for five days to report to OSES offices. (1) If cash is for less than fl.OO, make out PA 19, Memorandum to District Gashier, noting on it in blank space the reason 192 for the issue of carfare, the number of round trips, and the dates for which issued. (2) Have client sign the carfare receipt sheet. (3) Get your supervisor's approval signature on the PA 19. (4) Present the receipt sheet and PA 19 to the cashier for the money. (5) Give the client the carfare and remind him to turn in the slips when he applies or have it stamped since no more car fare can be issued without some verification of proper use. (6) If cash is for more than $1.00, use the Oash Aid Fund Re ceipt (form PA i94) book and get both the client's signa ture and that of the supervisor on it. d. Make direct referrals to job openings in county or civil service. e. Make direct referrals to domestic job vacancies vhen these are listed on the agency bulletin board. f. Refer boys and girls between the ages of 16 and 18 to the Board of Education administrative office for work permits and job op portunities. (Remind them to use their own school counseling staff for advice on summer and part time or vacation work. ) g. Send single unattached men to camp placement headquarters, or to Rancho Los Amigos by appointment obtained through your office secretary. (1) Give the client a Reference Slip, PA 30, to the appropriate address with directions as to how to get there and money 193 for carfare if the person is without funds. (2) Instruct the client to go prepared to be placed and with his necessary belongings. (3) Do not assign such men clients to these county facilities if they are so ill or handicapped that they cannot climb stairs and make their beds and can^ a tray. (4) If in doubt about the physical abilities for placement, get a Work Test Olinic report first for Rancho placement and call canop placement worker's attention to the question and the client will be given a physical at their office. h. Refer an admitted alcoholic to the psychiatric department of the Qounty Hospital for voluntary commitment to a mental institu tion. i. Refer a mental ease to a county panel physician or the psycho pathic department of the County Hospital. (1 ) Arrange for a medical social worker in the Medical Aid District office to assist in getting the mentally disturbed client to a physician for assignment to the superior court for certifying of his condition. (2) When there are no interested parties, relatives or friends who are willing to file on a deranged client, request that the examining physician examine the person for possible ac tion by the Public Guardian. (3) If the client's condition is a threat to his own welfare or 194 a public menace, request an investigation by the police or sheriff# (4) Do not assume extended responsibility for bringing action against a psychopathic client but try to see to it that some more responsible person does take the trouble# (5) Keep your supervisor informed of every step you take in dealing with a known psychopath, even as to routine home calls on him or her. j. Refer parents of mentally deficient children to the local public school or to Pacific Colony. (1) Explain to the parent that the school system has special classes for children with handicaps but cannot take all kinds. (2) If the I. Q. of the child in question is too low, refer the parent to Pacific Colony (state institution), for applica tion for placement in a state or private school. (3) If the parent wishes to keep the child, attempt to arrange for day schooling but only try to overcome the parent’s ob jection to placement when it is an only child. k. Consult your supervisor on referrals of persons handicapped by crippling deformities, deafness, blindness, etc. 2. HEALTH: How to assist your client to obtain medical or psychiatric services. a. . Give your client the address and phone number of the clinic or 195 Medical Aid District office (M.A.D. ) and instructions as to how to get there and the hours they are open. (1) Advise the client to go prepared to wait and equipped with lunch. (Z) Tell him or her to go early between 8 and 10 o’clock in the morning. (3) Explain that when clinic appointment slips are presented, he may come in to your office for carfare. b. Give your clients further information about emergency illness or accidents when the Medical Aid office is closed. (1) Tell them they may call their county panel physician and/or : the police or sherrif’s offices for ambulance service and emergency services. (2) Urge all clients to make direct contact with medical faci lities rather than to call your office in medical emergen cies or when physicians’ home calls are required in severe illnesses. ^ 0. Refer all requests for dental attention to one of the following with emphasis on the limitation of county services to extractions only; (1) ^end children under six to the Gounty Health dental clinic connected with the well baby clinic. (2) Refer all adults and children over six for extractions to the County Hospital outpatient clinic or the MAD office. 196 (3) Refer children over six to the nurse in their school and explain that where the H*A of the school has funds, the County pays a little over half for the services of dentists in private practice. (4) Encourage clients whose physical condition is seriously af fected by bad teeth to attempt to get dental attention through the county medical facilities. (5) Notify clients who need extensive dental work and/or den tures that they may apply for service at the University of Southern California School of Dentistry, 122 E. 16th St., Los Angeles. (Charges are for cost of materials only. ) d. Refer clients with mental illness to the local county panel doc tor for a referral to the State Mental Hygiene clinic, 3324 Sun set Blvd. (1) Exception: refer veterans to the Veteran^ Administration facilities. (2) Give the alcoholic client a reference slip with the address of the nearest headquarters of Alcoholics Anonymous. (3) Enlist the assistance of the client’s minister or of medi cal social service when the client is willing to consult with them. 3. TRAINING: How to direct your client to opportunities for schooling or rehabilitation services. a. Give your client the names and addresses of schools having full 197 time day vocational training courses or adult education programs in the evenings part time. (1) IShen the client needs vocational counseling, refer him or her to the center which provides that service. (List these on your desk referral index as obtained from your super visor or by phone calls to the Board of Education office. ) (2) Assist your alien clients who wish to become naturalized to attend English and Americanization classes in the local high school. (3) Refer your employable women clients to the Trade Technical Junior College for training for domestic service, in which field their best chances for placement are. b. Refer clients with physical handicaps to the State Vocational Rehab i1i t at i on department. (1) Give the client the information that representatives of the vocational rehabilitation service have regular d^s when they may be consulted at the local Employment Service of fice. (2) Explain the features of the service so as to persuade the client to take advantage of the benefits for which he may be eligible. (Appliances, carfare, help in job placement, tuition, other school expenses, etc.) 4. HOUSING: How to help families to ii^rove their living plans. a. Refer clients to the City and County Housing Authorities to make 198 application or for a project accommodation even if there may be no present vacancies. (1) Have application made for City project apartments at 224 N. Main St. (2) Send clients to the local County Housing Administration of fice for application. (Obtain address from your directory or supervisor.) b. Ask clients to request their landlords to reduce the rent to a more reasonable amount. ($40 maximum for GR clients and $45 for ANC families. } (1) Have the client ask the landlord to call you, or call yourself, so that you may att^rpt to persuade him to re duce the amount. (If the rent is obviously out of line, many landlords do not have to be asked more than once. ) (2) Give the client a list of places as good as or better than his present rental both as ammunition in dealing with his present landlord and to enable him to back up his threat to move. c. Refer clients to the advertisements in local weekly advertising papers and to any real estate offices that have a reputation for handling low rental units. d. Notify clients who are paying excessive rent that they must move. (1) Hold the checks of clients who fail to comply with your re quest. 199 (2) Obtain approval of moving bills for JJTO clients who object that such an expense is the main deterrent. ' (3) Arrange for the Custodial Section of your agency to provide a moving truck for G-E recipients. (4) Under no circumstances allow more than #70, a #25 housing excess, for the very largest family, 10 to 12 aided. e. See Chapter 10, section 4, for directions on improvement of fur niture or furnishings vihen this phase of housing is a problem. f. Urge smaller families to rent furnished or partly furnished houses if they do not own their own furniture. (1) Explain to the client that there is a maximum grant based on the Federal participation and the number of children. g. Advise the client who owns his own home that, within limits, pro vision can be made for major repairs as well as for minor re pairs. (1) Do this especially if there is something about the heme that is detrimental to health and welfare of the children. (2) Be careful to have such a home owner obtain three competi tive bids on the major repair mid a reasonable plan for financing it. (3) Emphasize that before azy contract is signed or work is done, approval for budget inclusion must be obtained from your district director. h. Refer GR eases, single unattached men or women, and small fami- 200 ilies to county trailers for emergency housing. (1) Call Custodial Section to arrange for trailer accommoda tion or to check to see if there are any vacancies, i. Refer GR unemployable single unattached persons who are unable to manage their own cooking and housekeeping to the M.A.D. of fice for medical authorization for board and care rate if there is no vacancy at J^iancho. 5. LEGAL TROUBLE: How to help clients who are involved with parole, probation, or court worries. a. Refer mothers who wish assistance in getting divorces to the Legal Aid Foundation. (1) If the need is urgent for the family’s protection, prepare a re'sume from the model in another case or in your super visor’s file. (2) Give this to the mother to take with her. (3) In less urgent cases, refer the client to the Legal Aid to see whether they will accept her application. (Their case load varies and if they accept her they will then request the résumé directly or through the applicant.) (4) Suggest that the cost of a divorce be defrayed by a prospec tive second husband. b. Refer clients who have a member of their family arrested for an offense to the Public Defender. c. Request that a problem case involving the probation department 201 which needs close surveillance be transferred to a senior case worker. d. Help families with a member who is a parolee by making prompt budget adjustments and by giving the maximum referral service. (1) On ANO cases when the father is the parolee, allow the le gal time interval (2 months) for continuation of aid. (2) Add the parolee promptly to the budget, when he is dis charged to his home. (3) Provide as much employment counsel as possible and all the facilities of job referral that are available. e. Counsel clients in trouble with their landlords that they cannot be evicted without a legal notice to vacate and a waiting period . of one month. f. Advise clients that we forward all creditors* complaints to them so that they may make plans for settling their accounts and that such are a matter of record and reflect on their good cr poor management. (1) Warn debtor clients that abuse of credit is tantamount in our budgeting procedure to having a source of income and is so treated. (Penalty can be exacted by deleting rent or special item when not paid as allowed. ) (2) Reassure clients that state aid is not reimbursible and that neither GR nor the categorical aids can be attached or gar nisheed. (Use such advice especially when the client is 202 confronted with a threat or claim that is unjust. ) g. Refer clients with legal grievances of a minor nature to munici pal or justice courts for filing their conplaints. (1) l^xplain that a citizen does not need a lawyer and can bring action for small claims, etc., for a nominal cost (#2 to #S|. 6. HJBL'IC RELATIONS: How to improve community understanding of agency services, policies, and procedures. a. Always be courteous not only in contacts with clients, relatives, landlords, creditors, and representatives of other community ser vices but with the general public. b. Take care to avoid criticism of neighbors in the vicinity of your office, including merchants Wiom you patronize. (1) Never give such observers an opportunity to blame you for slackness in use of relief time. (^Wasting taxpayers? money.*) (2) Avoid loud talk or shop talk in the hearing of such repre sentatives of the public. c. Never use your official status for personal advantage. d. Get the permission of the director of your office and the main administrative office to speak on your work to any group. (1) Submit a copy of your speech in writing in advance with such a request. (2) Write such an exposition with care to avoid statements that 203 might be misinterpreted or distorted* e. Refrain from discussing your work, talking shop, with friends and acquaintances except in general ways and then with great dis cretion and consciousness that you are a spokesman for a govern ment bureau subject to attack and mi sunders tending. f. Avoid any conversation about your work at all if you are not conr fident you can interpret your agency’s function and practice to the best advantage. (1) Whan there is any critical question to be answered, refer your interviewer to the main administrative office or your director for an official statement. g. Use the following arguments to justify the philosophy of public assistance in answering the stereotype objections to relief and categorical aids: (1) We not only should but are compelled to provide a minimum degree of security in our complex and interdependent so ciety since the individual can no longer be expected to cope with the impossible difficulties created by such a society. (2) The problems of involuntary indigence are too great to be solved by the limited resources of private charity and the now limited neighborly helpfulness that formerly answered the need of unfortunates. (3) The traditional philosophy that the improvident and lazy 204 should "be made to suffer for their weaknesses, that there are deserving and undeserving poor, is based on a cynical disregard of the needs of innocent dependents of such fail ures and on ignorance of great changes in our economic system the past century, and of human psychology. (4) Public assistance is the best Insurance against the in crease of crime, juvenile delinquency, and sickness and malnutrition. (5) General and categorical aids provide along with minimum wage laws a social control of exploitation of labor. (6) Assistance payments are so low that they provide very little temptation for persons who are at all capable of earning a living to become chronic dependents. 7. INELIGIBLES: How to refer applicants who cannot qualify for public assistance to other agencies. a. Send an applicant t^ o refuses to return to his county or state of residence to a private agency for special help in obtaining a job and temporary assistance for food and lodging. (1) Refer single unattached men to the Salvation Arny or Good will Industries if they refuse cas^ placement. (2) Refer veterans to the Veteran’s Administration or a local Legion post or V.F.W. (3) Refer handicapped men to the State Rehabilitation office (357 80. Hill St.). 205 (4) Aid the head of a family for 60 days maxiimm on an emergent basis pending discovery of effective residence# (5) Aid a single unattached woman who has lost residence on a non-resident basis by writing a Board Letter requesting ap proval or waiver of residence requirement# b. Refer any applicant for GR who is discovered to have a responsi ble relative able to assume complete support to the Gity or Dis trict Attorney’s office to file a failure to provide complaint# (1) Provide emergent or temporary aid until a court hearing can be held for such a complaint# c. Refer employables vho can’t hold jobs because of psychosomatic problems to State Mental hygiene Olinic. (See section 2-d ‘ above.) d. Refer non-citizens with property or income disqualifying them for OR but otherwise eligible for ÛAB supplement or grant to Ameri canization classes in a local high school. 8. SOURGlSs Where to look for additional pointers on community re sources . a. Gounty Manual, section 700-80 (general); SDSW Manual, section 0-202. b. Placement ; Rancho, section 700-60, County Manual; Vocational Rehabilitation, section 700-70, County Manual; Work Project, sec tions 600-25 to 600-45, County Manual; employm^t, sections 600- 05 to 600-25 and 700-63, County Manual. 206 G. Health: Medical Social Service, referral from, section 700- 60, Ootmty Manual; referral to, section 700-65, Qounty Man ual; mental health, section 700-68, County I#nual; burial, section 700-78, County Manual. cL. Housinga Referrals to public projects, section 900-35, County Manual. Also see your district office bulletin board or listings and local shopping newspapers. 6. Legal ; Legal Aid Foundation, section 700-75; County Manual; guardianship, section 1000-70, County Manual; perjury and fraud, section 700-85, County Manual. f. Public Relations: Confidential information, section 800-05, County Manual; sections A-170, C-025 and Q-136, State Man ual. See also as listed in the bibliography, ^Reference Shelf,* Baker and Routzahn, for a general discussion on wel fare agency public relations with many illustrations. g. Private Agencies; Directory of Health and Welfare Agencies in Los Angeles Qounty, the Welfare Council of Metropolitan Los Angeles, 1949. 0. TRIAL PERFQRMANQE: Design for complete coverage of the points in the preceding chapter. 1. SURVEY: Prepare a card index for your own desk of all available community resources including titles, addresses, phone numbers, and key to service offered and a check list correlated with your case file list to show which cases have had proper referral 207 service and what cases remain to be referred, and then schedule your follow up of this survey, and carry out. 2. INPOEM&TION POOL: Volunteer to serve m a committee or to organ ize a committee of the caseworker staff to maintain an informa tion bulletin and/or provide staff meeting programs or in-ser vice training material to keep everyone informed of changes in community resources and to improve understanding and use of re sources so as to reduce duplication of effort in, and prevent neglect of, these services. (Subcommittees for each section cf the preceding chapter, or a member of the committee, each spec ializing respectively in health, psychiatric, job placement, housing, legal, training, and public relations services, may help to ei^edite your project. ) D. EVALUATION: Illustrations of devices for checking vour accomplish ment in providing counsel as well as financial assistance. 1. TRUE-FALSE; Place an X. in the correct space for true or false. T F a. ( )( ) You should refer mothers who wish divorces to the Public Defender. b. ( )( ) Clients who are obviously mentally unbalanced should be sent first to a county panel physician rather than to the Public Guardian. 2. BEST ANSWER: Place the number of the best answer in the paren theses. a. ( ) A family with very substandard housing should be: (1 j Encouraged to apply for a HousingProjectaccommodation. 208 (2) Told to ask for a reduction in their rent. (3) Asked to look for better quarters and be given vacancçr lists. (4) Told the agency will find them better accommodations, b. ( ) The best way to answer questions about your agency from friends and acquaintances is to: (1) Tell them all such ques tions must be answered by the head administrative office. (2) Ask them to wait for answers until you can get permission from your director to speak. (3) Answer all their questions frankly but with the interests of the agency kept in mind. (4) Give them your own answer making it clear that it is your own interprétâtion and not official. 3. RATING SCALE: Put an X in the parentheses when you can affirm you have done the job satisfactorily. a. ( ) Have you referred all enployable clients to the State Depart ment of EB^loyment? b. ( ) Did you refer single unattached men for placement at Rancho or in Camp when they were unemployable? c. ( ) Have you had your partly employable single unattached women assigned to Work Project? d. ( ) Did you have your employable fathers or married men assigned to Work Project? e. ( ) Have your clients who are ill been directed to and obtained the services of county or private agency medical facilities? , f. ( ) Did you see to it that all persons potentially eligible for 209 the services of the State Vocational Rehabilitation depart ment have applied and reported the results? g. ( ) Have you referred clients and/or members of their families to specific schools and classes for further vocational education? h. ( ) Where problems of personal and social adjustment have been discovered, have you helped the person involved to take ad vantage of social and recreational opportunities of an organ ized sort? (Youth services. Alcoholics Anonymous, hobby classes, etc.) i. ( ) Have you exhausted every resource in helping clients to im prove housing situations that are detrimental to health and welfare of their families? j. ( ) Did you provide advice as to ways of obtaining legal counsel and service for clients who had troubles as to matters of law? k. { ) Have you represented your agency in all contacts with land lords, debtors, and the general public so as to make a good impression? 1. ( ) Did you make it clear t o ineligible applicants why they are not qualified for assistance and what services they msy expect to obtain from other agencies? ( ) Total. 210 OHAPTER 9. fRMSFBRS HOW TO HAEDLB OHAKSHIS Of YOUR CASE LOAD Am MOTIVAglOH: Goals yoa can aohleve by becoming adei^t in the transfer operations involved in your oasework« !• MAXIMDM SERVICES Your clients will be caused and cause you the least amount of annoyance when changes are tended to promptly. 2. GOOD REPORT : Your rating as to your efficiency hinges in part on your keeping up to the minute on transfers of various kinds. 3. APPRECIATIONS Associates who receive your cases as transferred and the clerical staff that handles the routines involved will be relieved of extra work when you make your changes in your case load ei^editiously and clean and clearcut. B. DIRECT IONS s Procedure outline for the .lobs as listed for this chanter. 1. SHUFEEils How to transfer cases between files within the dis trict. a. Make sure there are adequate grounds for the transfer. (1) If the transfer is for some specialized service, get advance approval for it from your supervisor and the worker or supervisor to whom the transfer is to be made. (2) If the transfer is because of some difficulty best solved by a change in the worker, get your supervisor 211 to negotiate for it# (Men workers are better suited than women in dealing with some problem clients, and vice versa.) (3) If the transfer is because it is out of your working area, a geographical reason, clear with your supervisor as to of fice procedure before arranging transfer# b# Clear up any pending investigation or loose threads before pre paring the case for transfer. (1) In emergency transfers, summarize these without following through by referring to them in your final dictation or by gr^ attached to the case folder or face sheet. (2) Do not hold up a transfer if you have gone as far as you can on any particular point not yet cleared and you are merely waiting for a response from some other person or agency. c. Record all loose papers, forms, notes, etc., and close with the statement, "Case transferred to proper file,% or, ’ ’Case trans ferred to another file for - - and give the reason. d. Never transfer a case with a pending affirmation or bimonthly home visit due unless the other worker is willing to accept it for some special reason. 2. HâJOR MOVE: How to transfer a case to another district. a. Put through a change of address (see Chapter 6, section B-6 above) and dictate up to date and submit to your supervisor for transfer out when a client moves from your district. 212 (1) Before transfer make a home call at the new address if this is required or if supplemental investigation or an affirma tion is needed to mske the case "clean.** (2) If in doubt as to whether the new address is out of your district, check with the district map showing the boundar ies or ask the clerk in charge of transfers. (3) If the new address is so far removed from your district that another district intervenes, send a gram asking for a courtesy call on the client, when indicated, or asking if they are willing to accept the case without a mere routine home visit. b. Observe the rule in section 1-b above and never transfer a case until it is cleared of all questionable points. c. lyiake a transfer summary, especially with problem cases, in the final recording when you dictate. d. Notify your client of the transfer and give him or her the ad dress and phone number of the new office. (Do this verbally or in writing. ) e. Expedite the forwarding of all mail that comes in after transfer to the proper office and case. 3. TRANSFER-OUT: How to transfer a case to another county. a. Initiate transfer when the client notifies you of his intent to remain in another county. (1) Make out form AGr-215, BL-215, or QA-215 in section A (4 213 copies ). (2) Write cover letter modeled on a sample provided and in cluding all the points listed in section c-4 1 the ANC manual, or section 1400 of the OAS manual. (3 Î WAil the letter with enclosures of supporting documents in addition to the transfer forms (3 copies )• (The supporting documents may be delayed until the second letter is sent.) b. Return 1 copy of the Notification of Transfer form, GA-215, AG- 215, or BL 215, completed in section 0 when the second county returns it confirming the change and agreeing to accept the case. (1) Enclose supporting documents at this time if they were not sent as above. 0. Correct any discrepancy in the budget as verified by the second county including any error in address or rent. d. Discontinue transfer procedure vhen the second county finds the client has decided to return to your county. e. Request the second county to obtain the affirmation a month or two in advance of its due date while your county continues to provide aid. f. Send your client a notification, form CA-217, AG-217, or Bl-217, when the {transfer is initiated. g. Send the client a final notification form CA-218, AG-218, or BL-218, when the effective date for the completion of the trans fer is known, or when the second county is about to start aiding. 214 O o o « : 4 I I II I j I • H Q H 1 1 •- g % s S 8 I I • s t > I-1 i S ÿ & r t I j ) X II y O ) 4-> s.: -I 4 Î 1 w 0) d t - l T" "O k 1 "O I d 2i (4 0 0 1 8. JO p C4 <u> - , O % I O % r t | 3 K g W 0 ) 1 ,11 1^' - 2 8-2 •s il g 1 il 1 13-s w ^ § ë 4 îlî "O « 4 III ip III u g j 1-h ,s o ^ » . s .9 S no y ^ .:| 0) u I I II w jl § 'ë g gl it II il -g »- I §1 ^ CO . g E El 8 ^ •8 S I I' o « I II fi il il « P4 5 ^ II I s CO C k It I I I ill W) s 1 8- 1 I I I I . 04 gT 3 li If a A ; I S 3 - a I g I I s i (4 0 1 P4 I I II il I I "o W) si i| ■I ^ If II I ;§.g 'I! §|ïS c4 ^ Ü I 0 1 S =3 -a il EXHIBIT "z" 216 h. Send Notice of Ghange - Discontinuance - to be effective the last of the month prior to the month the other county begins payment. (This should be done at least 30 days in advance of the last month aided. ) 4. TRANSFER-IN: How to process a transfer from another county. a. Interview the client, preferably at home, in order to review his needs and make out the budget form, GA-241, and as to intent to remain here. b. Dictate or have typed a letter acknowledging receipt of the transfer request and giving the results of the above interview, and mail it. (1) Enclose the budget work sheet filled out and the transfer form {2 copies) completed in section B showing acceptance of the transfer to be effective the first day of the month following the month when residence was established a year hence. c. Provide all casework services except assistance payments during the year to the client and his family. (1) Play the part of a liaison agent for the county of origin as to matters which the client cannot settle by correspondence either because of inability to express his need or because of ignorance. (2) Give the client the benefit of all medical facilities and referral services. (Inter-county courtesy and the fact that 216 medical needs are considered on a state-wide basis give the recipient access to these. ) (3) Maintain correspondence with the welfare department of the other county so as to keep them posted as to any changes in the casework picture, or as to eligibility. (4) Make whatever investigation is necessary in connection with the annual affirmation when requested to do so by the other county. d. Initiate aid by taking application 90 days in advance of the ef fective date for your county to begin payment. (1) Follow the steps outlined in Chapter 5 with whatever short cuts æ^e permissible as a result of your familiarity gained by 9 months* contact with the applicant. 5. RSSTOBATION; How to reinstate assistance after aid has been discon tinued. a. Follow opening procedure and get case from the Confidential Index. b. Submit Notice ©f Change - Restoration - for all categorical aids when aid was discontinued within the past calendar year. (1) For ANO make a home call and then send a requisition, PA- 545, Authorization, stating in the "Remarks" space: "RES TORATION - affirmation due - - -," and give the former month due. (2) For GAS and ÂHB send only the AG 232 or BL 232. 217 G. Take a new application for filing within 30 days when aid was discontinued over a year ago. (1) Follow procedure in Chapter 5 for "quickie." d. Take an affirmation for restorations which have had due months occur during the period the case was closed. (1) Follow the procedure for reinvestigations as outlined in Chapter 6, section 1. (2) Be especially careful to review the changes which have oc curred in the interim period and the possibilities of XJIB income if the client was employed during that time. e. Do not enforce the 3 month waiting period if the client is again in need due to absence of spouse after a reconciliation and another separation. 6. TRANSFORMAT ION : How to Change from one category or type of aid to another. a. Expedite all changes from OR to categorical aid. (This is to save county funds and benefit from state funds as much as pos sible. ) (1) Refer GR recipients in their 64th year for application for OAS 90 days in advance of their 65th birthday* (2) Mien there is any possibility of proving a GR recipient is about to have his 65th birthday though the case record may show him younger, exhaust every resource for age proof be fore ruling out the possibility. (See Qhapter 7, section 1.) 218 (3) Refer GR families deprived of the care or support of either parent by death, continued absence (3 months) or physical or mental incapacity, for JNO application. (Take the ap plication yourself if you are covering a mixed GR-ANC file.) (4) Refer a GR client who has deteriorating eyesi^t for AND application. (Precaution: obtain physical appraisal from Work Test emphasizing eye examination need merely to pro vide preliminary medical opinion so as to save the expense of unnecessary ophthalmologist’s fees.) b. Glean up the case to be changed in advance of transfer especial ly if the case is to leave your file. (1) Clear up all incomplete investigation as to eligibility for the type of aid being received. (2) Make all necessary budget adjustments. (3) Record all case material up to date along with a transfer summary with any reference to new factors of eligibility involved in the type of assistance for which case is re ferred. c. Explain to the potential OAS applicant that an appointment will be made when the case is transferred. (Some "eager beavers" will apply in advance, which is their right, but it is an ob vious advantage for the interviewer to have the case record to refer to and thus reduce the amount of questioning.) 219 d. Take a GR application for categorical aid oases ^en such aid has been discontinued and has expired. (1) Wait until after the effective date of discontinuance be fore taking application. (2) Make sure the applicant is eligible for county relief. (Residence and property requirements are considerably more strict and limited. See Ghapters 5 and 7.) (3) Refer employable applicants to the State Department of Ihi- ployment and for Work Project assignment. (4) Refer single unattached men for Oamp or Rancho placement. e. Prepare the applicant for reduction in his assistance payment by special counsel on budgeting. (1) Press the family (or individual) to move to cheaper housing. (Explain the maximum rental. ) (2) Give the applicant the approximate amount of his aid to come. (3) Explain the maximum bearing on each case. 7. BOURGES: Where to locate further directions for transfers. a. County Manual, section 800-45. b. SDSW Manual, sections A-390, A-1400 to 4-1495; G-125, 0-400 to 0^419, 0-554 (aid). c. Restorations: County Manual, section 800-40; SDSW Manual, sec tions A-220, A-224, and 0-542. d. For information on your local office’s rules on interfile and 220 interdistrict transfers, consult your supervisor and unit clerk. 0. TRIAL PERFORMANCE: Projects for complete coverage of transfers of all kinds. 1. OBSERVATION; As you go through your own file check your cases that have been subject to transfer to observe how they measure up to the standards set up by this chapter, and make notes on variations and additional suggestions for your own benefit and bhenrqa/pp'l^your own practice on pending transfers. 2. VIOARIOUS EXPERIENCE: Ask your fellow workers to notify you when they have case transfers in process so that you may follow the steps they take in handling them and thus profit by their experience although you are not directly responsible for the cases. 3. ACTUAL PEEP OR&IAN CE : Make the changes to cases as outlined and when you encounter them in the course of your actual case assign ments, and rewrite the foregoing chapter so as to improve it for future social workers you may be called on to advise or super vise. D. EVALUATION; Some examples of methods for checking vour achievement in transfer procedure. 1. TRUE-FALSE; Place an X in the correct space for true or false. T P a. ( )( } You should initiate transfer to another county if the recipient has been there a year even if he expresses 221 his intent to return to your county* T F b. ( )( ) You should never attempt to transfer a case to another state after a year’s absence* 2. BBS3? AHSTOR: Place the number of the best answer in the parentheses. a. ( ) In transferring a case to another district you should not request; (1) The other district to make a home call. {2} The client to keep in touch with the other district office. (3)A waiver of a home call. (4) The client to come back to your office for an affirmation. b. ( ) A restoration should be handled; (l) Just as the original application intake was done. (2) As if the case had never been closed. (3) As a reopening with a requisition for aid and a reinvestigation of eligibility without certification. (4) As a reapplication. 3. RATING SCAIBs Put an X in each space when the question can be ans wered in the affirmative. a. ( ) Have you handled all your cases transfers expeditiously and according to the rules laid down? b. ( } Did you answer all your correspondence promptly and without any errors in dealing with forms enclosed? c. ( ) Have you kept your dictation up to date and correct? d. ( ) Were your budget changes made correctly and in time? e. { ) Did you keep the clients informed in the proper way? 222 f. ( ) Were all the necessary interviews and home calls made? g. ( ) Have you cleared all moot points of eligibility? h. ( ) Did you make use of the various control devices? i. ( } Have you taken new applications in due time? j. ( ) Did you forward all papers and supplementary information af ter the transfer occurred? { } Total. 223 CHAÎTBR 10. SPBOIAL OASES HOW TO COPE WITH NON-ROUTINE BUSINESS A. MOTIVATION; Rewards for vour oerforiaanoe of special assignments in public assistance work. 1. REPUTATION; You will win recognition as a caseworker who isn’t stumped by the extraordinaii^ problem and will have the satisfac tion of being consulted as an expert. 2. DISTINCTION: Your rating will depend in some measure on your ability to contribute an extra something in your performance of your regular duties and here is a chance. 3. SELF ESTEEM: Your own satisfaction in your work will be improved by mastery of out of ordinary procedures. 4. CLIENT APPRECIATION: Your opportunity for greater service to your clients will occasionally be in the field of special re quests and most clients will be grateful. B. DIRECTIONS; Detailed analysis of the job sequences and the modus operandi for special assignments. 1. BRIEF SERVICE; How to handle special requests from out of state or county. a. Make courtesy calls on OTI (out of town inquiries) cases only to discover the information needed in order to answer the telegrams or letters received. 2. NON-RESIDENT; How to provide emergent aid for applicants vho 224 lack residence* a* Take application for emergent aid (PA 951) if the non-resident is otherwise eligible but the need is for a month or less only. b. Take application (PA 898) for GR in the regular manner for 60 days pending return to county or state where the applicant has residence. (1) Open the case and process it as for fully eligible appli cants as in Chapter 5. (Note: refer single unattached men for Gan^ Placement. ) (2) In addition, telegraph or send airmail special delivery letter to welfare agency at the applicant’s legal residence requesting permission to return and asking if they accept him for return. (Often the applicant has lost residence there though he has not gained local residence.) (3) If the applicant refuses in advance to return to his legal residence or a single man refuses Car^ Placement, file the application for cancellation and refuse aid. (4) Wken the place of residence refuses return of the appli cant, submit a Board Letter requesting waiver of the resi dence requirement. (Ask your supervisor for a model or re fer to one in a non-resident case in your file as a guide.) (5) When the applicant is accepted for return, requisition train ticket. (6) Deliver ticket to applicant with money for travel expenses 226 as requisitioned (check) and instructions for boarding train. 3. REIMBURSEMENT ; How to deal with overpayments. a. Put a Hold (PA 487) on the next warrant pending investigation of eligibility and possible adjustment to be made. (Bo this as soon as the overpayment is suspected.) b. Take the following steps when excess aid is due to change in the number aided: (1) Figure the budget clear back to the date of the change and submit a change order to adjust retroactively for the two months preceding the next warrant. (2) Make a review of the overpayment along the lines of the form used below. (Review for Adjustment of Overpayment Due to Inc cme, PA 548. ) (3) Obtain the client’s signature on form PA 277, Reimbursement of Excessive Aid Agreement, for repayment of the amount not adjusted in the current income period. (Do this only if ac tual or constructive fraud can be proved, but not if the overpayment was caused by administrative error.) c. Pursue the following sequence of operations when overpayment has resulted from income not reported: (1) Get all the information as to the amount received, sources, and dates received and verify this by inspection of payroll check stubs, sending for Record of Earnings (form PA 429) or 226 other proof. (2) Interview the recipient as to the reasons for failure to report and record the results. (3) Make out PA 948, Review for Adjustment of Overpayment Due to Income, by record of payments received and inclusion of any unmet needs in refiguring the total budget for the months involved and reference to the net income. (See Chapter 6, section 4, and section 4 below.) (a) Have a call made to the accounting office for actual warrants received and cashed if there is any question as to this. (b ) Obtain approval for ip.eluding unmet needs in such a review but do not allow payments on television sets or cars. (Exception: if the wage earner has no other way of getting to his place of work, car expenses are allowable within reason.) See also section 4 below. (4) If fraud is involved, get the recipient’s signature on PA 277, Reimbursement of Excessive Aid Agreement, with a plan of payment or a statement, "To pay if and when able." (Refer to special investigator for this, if such is your office procedure.) (5) Notify the recipient that reimbursement is not to be made out of any security or assistance payments or from income used in arriving at the amount of the grant. 227 (6 ) îâien the ease is beirg closed, send collection card with plan for collection and 2 copies each of PA 277 and PA 948 to the Bureau of Resources (BRO). d# Follow the same order of business as above when overpayment is a consequence of excess personal property but use form PA 949 instead of PA 948. (1) Refer the case to the Property Unit for a lien or attach ment against the property in question as the means of re imbursement . e. Refer all flagrant cases of actual fraud to the special inves tigator assigned to prepare such cases for action by the dis trict attorney’s office. (Include a gram summary of the circum stances along with the forms involved and arrange for the loan of the case when there is such an investigator in your office. ) f. Wait for return of budget copy (Change Order) before completing review to discover how much of the overpayment is actually ad justed by the current ciiange or cancellation of the warrant for one month when aid is to be continued. (1) Add to the reimbursement amount the balance of overpayment not adjusted and referred to the district for collection when cancelling the warrant is not sufficient to cover all the overpayment in the current income period. g. Do not make adjustment by change order effective retroactively when the overpayment is due to constructive fraud or administra- 228 tive error and will cause undue hardship to the fsanily. (See Special Notice or Go. Man. 900-60; State, C-533 and C-639.) 4. SPECIAL NEEDS: How to make provision for non-standard budget items. a. Urge diabetic clients to request a special diet allowance. (1) Explain to such persons that initiation of such an item cannot be made through your office but must come from the hospital or clinic through the diet desk. (2) Notify your diabetic client when notification is received that the special diet is to expire so that he may remind his doctor or the clinic of this. b. Follow the same procedure for any other clients who may be eli gible for such consideration owing to chronic illness. c. Request extra allowance for ice when there is a problem of re frigeration due to lack of mechanical equipment, and age or ill ness or number in the family complicate the food preparation and buying. (1) Verify the need by inspection of ice card, kitchen equip ment, and request for monthly receipts. (2) Do not allow as paid when the amount appears to be excessive. (3) Review for continued need at intervals and because of the varying consumption by seasons. d. Suggest the purchase of a low priced mechanical refrigerator for ANC families when the expense for ice appears to be excessive either because of the size of the family or because of faulty 229 equipment* (1 ) Explain the necessity for obtaining approval in advance for the purchase of such an item to be allowed in the budget. (2) Ask the client to obtain three bids or price quotations from three different merchants with the amount of the down payment and monthly installments. (3 ) Do not encourage such a plan when the number of children aided prevents a budget increase due to the limit set by Federal participât ion. (See the chart of maximum grants based on this.) (4) When the bids submitted are reasonable, forward the request by gram to the District Director with the best bid attached and a statement of the present grant and Federal participa tion base. (If income is involved in the budget computa tion, show this also.) e. Follow the same procedure as above in makihg provision for fur niture purchase on ANC cases but only in the following circum stances ; (1) When the fanily is large and no furnished housing is available. (2) When the family owns its own furniture and the children outgrow their beds or a necessary article of furniture is worn out and beyond repair. (3) #ien a partially furnished house is available at a reason- 230 able rent and the item needed is vitally necessary. (Cof fee tables, rugs, etc., are regarded as superfluous.) f. Initiate allowance for life insurance premiums up to #4.00 a month on AHC cases when payment is verified by clearance of policy and inspection of payment records. (1) Do not allow for health and accident policies. g. Provide for a carfare item when the or AND recipient must re port regularly to the hospital outpatient clinic for treatment for a chronic complaint. (1) Obtain verification from the clinic by gram or phone. h. Include such special needs as payments on dentures, hearing aids, glasses, medical bills including medication prescribed, etc., for OAS recipients in their computation of need #ien the grant is figured on a total need minus income basis. (1) Refer GAS and ANB recipients to county medical facilities for extractions, glasses, physicians* services, and pre scriptions when they have no outside income to meat extra expenses such as this. i. Allow minor repair or standard upkeep item based on assessed value ($2.00 a month and up as per schedule in State Manuals, A-I300and 0-5O3 ) plus monthly installments on trust deed balance for purchase of home, and prorated monthly taxes, assessmients and fire insurance for all types of categorical aid. (1) Treat total housing cost item as with excess rent waen it 231 is over #45. (Gram director for approval, giving essential details, and submit case with gram. ) (2) Plan with the family as to ways and means for solving a problem of housing cost that runs over #70 a month by of fering suggestions for refinancing, sharing or taking ten ants, or renting entirely as an income proposition and finding a place to rent that is more reasonable, or selling outright• 5. ABSENTEE: How to handle cases in which the client is out of the state. a. Discontinue aid and close the case for the GR recipient who is out of the county or state. (1) Keep the case open if the recipient is merely absent to at tend a funeral or for less than a month and on account of illness, but place a Hold on the next payment to reverify the need. b. Notify recipients of categorical aid that absence for a year or more is presumed to indicate intent to change residence unless refuted by proof submitted by the recipient to the contrary. (1) Make exceptions only in cases of prolonged illness which either prevents return or requires nursing care not avail able in the client's home here. (2) Allow such evidence as maintenance of a home here, partici pation in elections by absentee vote, and continued resi- 232 dence of some members of the family budget unit here as in dication of legal residence continuing. c. Review budgetary needs at the same time you make a change of ad dress when a client moves out of the state. (1) Write either to the client or to the welfare agency in his area, or both, in order to verify the new address, living arrangement, and changes in need. (2) If the family or individual is residing with relatives re sponsible or otherwise, seek to discover if they can pro vide free rent or any other of the necessities of life. d. I'lake arrangements to have the recipient take the affirmation form to a notary to be sworn to after it has been made out by the client for renewal well in advance of the due month. (1) Mail the form 60 days in advance of the renewal month along with a letter of instructions. (2) If the client is illiterate, mail the form to the welfare agency nearest, or have client take it to that office for completion and signing. e. Conduct any other investigation required as to continuing eligi bility by correspondence with the recipient and the welfare agency involved. f. Put controls on the case coverage so that the client is contacted near the end of the year's absence as to his intentions and plans. 233 6* SOURCES; Some suggestions for finding additional directions on special business. a. Brief Service: County Manual, sections 700-53 and 800-10. b. Non-residents: County Manual, sections 200-00 to 200-60, 900-13, 900-20 to 900-28. c. Aliens: bounty Manual, sections 700-50, 900-85. d. Overnavments; County Manual, section 900-60; SDSW Manual, sections A-1215, A-1280, A-1356 to A-1378, and 0-572. (See also; Notice to District Directors - GR - 10/31/51. ) e. Special Needs: County Manual, seot1ons 900-70 to 900-83; 3DSW Manual, sections A-1200, A-1215 to A-1280, and C-500 to 0-530. f. Absentee; County Manual, sections 200-10 (out of state) and 200-15 (out of county); SDSW Manual, sections A-384, A-555, and 0-212. C. TRIAL PERFORMAHCE: Assignments for special duties as specified in this chapter. 1. SAIiffiLINC: Make a difficulty analysis of the five types of spe cial services listed in this chapter by checking with the other social workers in your unit and the cases they have had to see what answers they arrived at for the questions raised and write up a supplement to the present treatment. 2. CAMPAIGN; Ask for cases to be assigned to you involving all the problems here treated so that you may obtain first hand experience 234 in dealing with each one on your own. 3# REVISION: Rewrite this chapter entirely to correct and add to its suggestions so as to improve it for other workers. D. EVALUATION: Devices for measuring your success in the preceding special business. 1. TRUE-FALSE : Place an ^ in the correct space for true or false. T F a. { )( ) Allow telephone item as a special need when the family has income other than the grant. b. ( )( ) Never include special diet in a GR budget. 2. BEST ANSWER: Place the number of the best answer in the paren theses. a. ( ) You should treat a non-resident applicant who is other wise eligible for aid; (1) As a problem of referral to private agencies pure and simple. (2) As you would treat any other ^plicant. (3) As a case for referral to welfare authorities at the place of origin. (5) As a special case for return to place of residence or for spe cial dispensation. b. { ) When a client moves out of state you should: (1) Stop aid and close the case. (2) Discover whether he plans to take up residence there. (3) Insist on assistance psy- ments being mailed direct rather than allowing them to be forwarded. (4) Continue aid for one year. 3. RATING SGALE: Score the number of questions you can answer in 256 the affirmative, a. ( ) Have you oomg>letedl service on all out of town inquiries as signed to you? b. ( ) Did you cari^ through on a non-resident case from application to disposition by return to legal residence, by Board letter process and filing for approval, or by referral? c, ( ) Have all overpayments in your case load been adjusted by bud get adjustment or covered by reimbursement agreement? d, ( ) Did you provide for follow up for collection through the Bur eau of Be 8 our ces when the recipient has means by which he can really pay back the money to which he was not entitled? e, ( ) Have you referred cases of outright fraud for prosecution? f, ( ) Does every family or recipient in your case load have adequate provision within the limitations for special needs essential to their health and welfare? g. { ) Have you counseled your clients with unmet needs that cannot be satisfied by increase in aid as to other ways of meeting such demands? h. { ) Did you apply the rules for out of state recipients as out lined and clear up all questions as raised? { ) Total. 236 GHâPTBR 11. OFFIOE ROÜTIHES HOW TO BBHB'ORM YOUR SRCEEDARIAL DÛT IBS A. MDTIVATIOE: Oompensation for overcoming some of the difficulties Involved in using various tools of casework practice. 1. SMOOTH OPERATION: Neglect of the fine details of this chapter will result in much irritation and close attention to them will iron out unnecessary wrinkles. 2. GOOD REPORT: Your supervisor and the people with whom you deal will recommend you and rate you hi^er if you master the more or less mechanical features of your work. 3. TIME SAVED: If you follow the suggestions closely in this phase of your job, you will avoid waste motion and time. B. DIRECTIONS: Some rules for the *^unrecorded specifics" of office routine in oublie assistance. 1. AFFIDAVITS : How to write a legal statement and administer an oath. a. Use form RA 853, Affidavit, for all general statements from the client or other persons who may provide evidence support ing your investigation for which no special form is avail able. (l) Have the person vho is to sign the affidavit write it himself if he can in his own way with help from you so that it covers the points required and leaves no essen- 237 tial informât ion out. (2) If the affiant has too much trouble writing, ask that he dictate it as he wishes it and insert above the place for signature, ’ ’ Written for me at my request as dictated by me and read before signing.” b. Avoid ambiguous or vague wordii^ in sworn statements and endeavor to include every essential piece of information without being wordy. (Keep in mind that the statement should be such that it would hold up in a court of law, and model your phrasing on ex amples of affidavits as printed on other forms.) c. Administer the oath as follows: (1) Be sure the affiant has read or had read to him the state ment and understands vdaat he is swearing to. (2) Admonish the person, if you feel the gravity of the act needs emphasis, what the penalty for subscribing to a false hood under oath is. (3) Ask the affiant to raise his right hand during the admini stering of the oath, and raise your own during the whole process. (4) Then say, ”Bo you, John Doe, solemnly swear this affidavit is the truth, the whole truth, nothing but the truth, so help you God?” (5) If the affiant does not declare his affirmative clearly, re mind him of the fact until he does. 238 (6) Finally, have the person sign the affidavit* ’ ’ HIS ’ ’ HER d* Print the words, or as indicated vàien the affiant MARE” MARE” cannot sign his or her name, have one witness sign first and last name of the affiant on either side of this and the affiant make the mark in between the printed words* (1) Ask the witness to sign his own name and address below* (2) Sign your own name below that of the witness as well as in the place for the person who administers the oath as deputy county clerk* (3) If the client of affiant is too ill to hold the pencil or pen, have the witness take his hand and touch the pen as the mark is made* 2* PHONE OALLS: How to make telephone contacts most effective* a* Identify yourself clearly. (1) #ien answering, say, ’ ’ Miss Jones speaking,” or ’ ’ Bureau of Public Assistance - Belvedere,” or merely, ”Metro-South District,” depending on the form approved in your office. (Borne offices use the street nams, as ”Har^art.”) (2) When calling, say, "This is Mr. Bmith, County Welfare (or Bureau of Public Assistance ),” and proceed with your request if you ÎO10W you are in direct contact with the likely source of information, etc* b. Be courteous but don’t gush. (1) Cultivate a pleasant voice and "phone personality.” 239 (2) Avoid excessive curtness or any suspicion of giving the person calling a "brush off.” (3) Remember to insert the appropriate "please” or "thank you,” but refrain from excessive embellishments that may smack of insincerity. c. Make a habit of friendliness and cheerfulness without too much informality or flippancy. d. Never use profanity or iiEproper language of any kind. (1) In emotional situations, request a postponement of the dis cussion until a personal interview can be arranged for its conpletion. e. Request the spelling of any name of vAiich. you are uncertain and the address or phone number of the person calling for purposes of identification or reference for calling back. f. Make phone call notes complete if the call is taken for another person. (1) List date and time of call and person to whom the call was made. (2) Give the name and address or phone number of the person calling. (3) Note message or purpose of call. (4) Check whether the person wishes to be called or will call later. (Include time if pertinent.) (5) Add case name involved if the caller is other than a member 240 of the case. g. Ask, "Is there something I can do for you?” or suggest, "Perhaps I can help you,” in the absence of the person called. (1) Especially if you are on floor duty, try to clear up all minor matters for which you are qualified to speak even on a case not your own. (ibcampless questions on budgets that are routine, whether a clothing order has been or can be made, explanations of delay of warrants or notification letters, etc.) (Such service eliminates overloading of your office exchange with repeat calls.) (2) Be prepared to answer calls from other workers’ clients by; (a) Having a schedule for every worker in your unit so as to be able to tell when he can be reached. (b) Having access to each worker’s file list so as to check whether the person calling is actually one to whom the worker is assigned. h. Call the master file clerk for better identification when the client or person calling appears to have the wrong extension or does not know the worker’s name or file number. (Or transfer the call back to your office switchboard for better clearance if all phones are busy or you have another call on another line. ) 1. Leave the case with a note attached on the other worker’s desk when you have dealt with a question, j. Take change of address information as follows: 241 (1) Bate moved. (2} Address. (3) Landlord’s name and address and/or phone number. (4) Number of rooms. (5) Amount of rent. (6) Utilities included. ( 7 ) Furni shed or unfumi shed. (8) Sharing or sole occupant, number in home, number aided. k. Ask that you may call back on all collateral calls so as to give you time to look up the information requested. (1) Check the phone number given to verify that it is the privi leged agenqy and to protect the confidential nature of our files. (2) If the caller is not privileged to have access to informa tion, ask the client to make direct contact himself, or, when further investigation seen^ advisable, get permission of the client in writing to proceed with the matter. 1. Avoid calling other agencies or offices if a written communica- tion or an interview in person can accomplish the task more effec tively. (1) Use interoffice communication, written gram, to save calls or confirm phone conversations between workers hi your agency. m. Bo not take welfare store orders over the phone since it is pref- 242 erable that the client mail in or deliver a list written* n. Bo not make prolonged phone interviews on serious matters that should he handled by personal interviews in the office or the home. o. Make no personal calls on the regular phone. (Use a pay phone.) p. Obtain your supervisor’s approval of any long distance phone calls and make them only when the need is urgent. (Never make long distance personal calls.) 3. COERBSPONDEHOE; How to write agency letters. a. Use approved standard business letter form except for slight modifications as outlined below peculiar to your agency. b. Write or dictate rough draft being sure to specify that the let ter is for editing and not to be a finished product if dictating^ (l) Submit work copy for your supervisor to read and check. c. Note first for the typist whether the letter is to go to another agency or to a client or other person. (1) In this connection specify number of carbon copies. (Con sult your supervisor if uncertain.) d. Direct that the letter be dated the day of typing in case its transcription is delayed. e. Note the case name and number or numbers to be typed in the up per right hand comer under the letterhead for reference. f. Give the correct person and address. (If uncertain, ask the typist to look this up when the letter is to go to another 243 agency or public welfare office#) g# Avoid using the more formal salutation, "Gentlemen," or "Dear Sir,” but give the person’s surname, as "Dear Mr# James.” (1) Note to vhom you wish to call the letter’s attention if other than the agency head addressed. h. Make your opening sentence a key to the subject of your communi cation and to facilitate ready identification of the person or family on whose behalf you are writing. (1) When necessary prelude your remarks or questions with some thing on the order of, "We are aiding the Ida Jones family, etc." (2) On agency letters, use seme such phrase as, "With reference to the above case for Aid to Needy Ghildren, etc." (3) Make a practice of providing addresses and birth dates for persons aided as a means of more accurate identification. i. Use the third person as a general rule except in letters to per sons whom you know fairly well, as in a letter notifying your client of a change in the caseworker assigned to him. j. Observe the natural courtesies of "please" and "thank you” with out effusiveness or the antiquated formalism of the 19th eentuiy letter writer. k. Be brief but not so much so as to omit essential detail. (Don’t bury your main ideas on the other hand in a welter of detail. ] 1. Avoid long single-spaced paragraphs and dictate the paragraphs as 244 you want them. (Don’t expect your typist to know more than you do about breaking up your letter text into correot paragraphs. ) ra. Make your closing paragraph tell. (1) If you wish a note of urgency use some such wording as "We shall appreciate a reply at your earliest convenience, as Mrs. Green’s eligibility is contingent on your answer," or "Your prompt response will be appreciated." (2) If the correspondence is closing, finish with something like "We sh^l be glad to serve you again if you have any further questions at a later date." n. Sign off with "Very truly yours," then the name of your District Director and "By Jane Oaseworker," and give your name, your title (here you can flaunt your status if you are a registered caseworker and say "R.S.W."), and your file number, o. Alw^s proofread your typed letters and send back when a correc tion is to be made with faint pencil marks and/or note attached for the typist’s guidance, p. Never place letters in outgoing basket without having your super visor check and, when required, initial the finished copy, q. Check the address on the envelope for accuracy to save embarrass ment of returned letters. 4. RECORDER: How to use dictation machines. a. Test the equipment before starting to dictate. (1) Turn on the machine and check to see that the cordis 245 plugged in so that you have power. (2) Allow electronic machines to warmup for a minute. (3) Mount cylinder or disk properly in place* (4) Set recording or cutting needle in position. (5) Press recording switch on mouthpiece arm to "go.” (6) Dictate a sentence as record turns. (7) Stop switch and turn needle to "playback" position. (8) Press switch and listen to what you said. b. Correct any defects discovered by the test. Cl) Speak more loudly if the test plays back too softly. (2) Replace record if the one used is found to be defective. (3) Make a written note of any irregularity in the machine’s operation such as variable rate of turning, mount this on the machine, report the equipment out of order to the typ ist supervisor, and go to another machine or booth. c. Protect your records. (1) Handle the cylinders or disks carefully so as to avoid scratching, chipping or cracking. (2) Keep your fingers off the recording surface. (3) Inspect for defects before recording so as to avoid having to repeat the transcription. d. Hold the mouthpiece (microphone) close to your mouth. (Use the disinfectant provided if you wish. ) e. Be sure the machine is turning before you start speaking and do 246 not stop it until you have finished speaking. (1) Err on the side of wasting surface rather than to lose phrases as you periodically stop and start. f. Speak distinctly taking care to enunciate your words. (1) Keep your voice natural and conversational. (2) Speak slowly and pitch your voice low. g. start case history dictation, "Operator, this is Miss Brown on the Green case, number 68590, a GR routine.” (Or ANC June affir mation, etc.) h. Continue, "Marginal date 3-8-51, caption, home visit,” and pro ceed with the paragraph entry or entries. i. Dictate paragraph headings and marginal captions in accordance with your office practice. (Some restrict the use of the mar ginal space and prefer subcaptions at the start of each para graph or series of paragraph entries.) j. Spell all proper names and employ words or names to make clear letters that are easily misunderstood. (Example: B as in Bar bara, M as in Mary, N as in Nancy. ) (1) Also spell technical or rarely used words that are especial ly difficult. k. Mark your dictation slip for start and stop, beginning and end ing, of the recording on each case or transcription job. 1. ÎÆark corrections exactly when they occur and inserts from point made to point of insertion. 247 m# Label slip with cylinder or record number, case name, and your name. (1) Show recording sequence on the index tab or slip when sev eral records are used for long dictation. (2) Date slips also since this helps in locating cases left in dictation if they are needed. n. Do not record continuously on a sequence of records if there is any reason for keeping cases separate. (1) Record all rush work on separate cylinder or cylinders. (2) Record cases on separate cylinders when the typists are low on backlog of work. o. Take conpleted dictation along with case folder with transmittal clipped to the front and leave in the repository for the typists. (1) Keep your carbon copy or copies of the transmittal to file in the front of your file drawer in sequence, or in the regular place on your desk where your unit clerk, supervisor, or colleagues will know where to find such an index in a search for a case in your absence. p. See the previous section 3 above for details on dictating agency letters. q. Dictate all copy work even if it is clear enough to be typed di rect if that is the preference of your typist supervisor, but refer to the fact that copy is attached for guidance in clearing up any moot point during the typing. 248 r (1) Hhen submitting copy work without recording, do so with transmittal sheet as usual, form PA 65, and note on this that it is copy work, r. Turn off the machine and hang receiver on the hook when finished. {Leaving the tubes on in an electronic machine wears them out•) s. Take care not to drop the mouthpiece lest you damage the diaphragm. 5. S0X3R0ESs Where to locate more on the same problems of office practices in public assistance agencies. a. Affidavit: County Manual, section 700-05; SDSY/ Manual, sect ionsA-190, 0-140. b. Phone Calls: Pacific Telephone and Telegraph Company pamphlet, "The ABO’s of Placing Telephone Calls." c. Correspondence: County Manual, sections 700-33, 800-75. d. Dictation: County form. Temp 182 (6-48) and instruction manuals of companies manufacturing recording equipment. (Ediphone, Dictaphone, Soundscriber, etc.) Q. TRIAL PERFORMANOE: Things to do to be sure you carry out all your routine duties to the letter. 1. OBSERVATION AND FRAOTIOE: Keep your ears and eyes open and see how other workers perform all the duties outlined in this chap ter and model your own performance on them and on the steps de tailed above. (Criticize to yourself their mode of dealing with 249 the problems and the standards set up here and draw your own conclusions.} 2. REVISION: After you have practiced such routines for a while, write your own job analysis and list of rules in keeping with local practice and additional suggestions you may feel are nec essary and submit to your unit and/or supervisor for criticism. D. EVALUATION: Illustrations of check-un items for your office mechanic operations. 1. TRUE-PALSE: Place an K in the correct space for true or false. T P a. ( )( ) You should ask a person calling another worker to call back later i f the worker is busy. b. ( ){ ) You should dictate agency letters rather than to ask your unit clerk to type them from copy. 2. BEST ANSWER: Place the number of the best answer in the paren theses. a. ( ) In administering an oath for affidavit, you should: (1) Use the standard short routine rather than to repeat the affidavit statement on the form. (2) Use the short statement only when employing the affidavit form, PA 853. (3) Adjust the oath to the circum stances. (4) Have the client sign without admini stering the oath as most notaries do. b. C ) When using dictation machines you should never: (l) Re cord more than one history sequence on a cylinder or 250 disk. (2) Use a cracked cylinder. (3) Combine dictation and copy work but dictate it all. (4) Make written corrections for errors caught in playback but dictate all corrections. 3. RATING SCALE: Place an X in the parentheses when you can answer "yes” to the question. a. ( ) Have you performed all the operations outlined above? b. ( ) When there has been some question as to variations in your office from the prescribed procedures above, have you dis cussed the matter with your supervisor or unit to discover the why3 and wherefores? c. ( ) Have you performed the administering of an oath for an affi davit until you are no longer self-conscious or stumble over the wording? d. ( ) Have you developed a technique for knowing when an affidavit is in order and when it is superfluous? e. ( ) Do you avoid hurrying through the administration of the oath or keep from making it perfunctory and ritualistic? f. ( ) Are you answering the phone so that there is the minimum amount of friction and the maximum amount of service? g. ( ) Do you make careful phone notes so that they contain all the essential information and require no supplemental explana tion? h. { ) Have you had your supervisor make suggestior^ for the im provement of your letters? 251 i. { ) Do you keep a file of sample letters that aid in the compos ing of similar letters and provide a check on adequate cover age without wasting words? j. { } Do you manage to avoid the pitfalls in the mechanical diffi culties in dictation so that the amount of duplication of effort is negligible? k. ( ) Have you invited criticism of your delivery in dictation so as to know ^diether you are giving the transcribing operators a bad time? 1. ( ) Have you eliminated your sequence troubles? C ) Total. 252 CHAPTER 12. "W. & I. CODE" HOW TO FIND ANSWERS TO QUESTIONS IK THE POLICY AND PROCEDURE MANUALS A. MOTIVATION: Incentives for becoming' a manual expert. 1. CONFIDENCE: Your ability to put your finger on the appropriate provision governing your everyday decisions as to eligibility, amount of assistance, transfers, etc., will help you to avoid mistakes and expedite your work and give you more self-assurance. 2. PROMUD ION: Your advance hinges on your knowledge of policy and procedure along with the source, frequent use of the manuals in an expert way, and you will be rated accordingly. 3. SATISFACTION: Keeping up to date on the latest revisions will help to make your agency more responsive to change and will pro vide you with a sense of achievement as to your professional com- pet ence. B. DIRECTIONS: Some guidenosts for ready reference to the county and state welfare manuals. 1. INDEX: How to find a specific rule or regulation. a. Decide first whether the matter is most likely to be settled by the County Manual, by the State ANC Manual or the State OAS-ANB Manual. b. Refer to the index for the County Manual for the subject. (1) If the subject is not found listed, look for an alterna- 253 tive key word that is related. (Look over the table of contents for a clue.) c. Scan the table of contents of the state manuals as a guide to the most likely section for your subject. (1) Use the index tabs also for a quick location of such major topics as "income,” "property, ” and "aid.”^ (2) Every time you need to look up a subject, make an index card for your own desk as a guide in the future so that you won’t have to repeat the search each time. d. Buy the state manuals for your own library at heme as a part of a campaign for home study and professional improvement. (1) Set aside a definite period, once a week, for reading the manuals so as to become more familiar with them. 2. REVISION: How to keep up with changes in the statutes. a. Read the SDSW Department Bulletins as they come out. (1) Look for ANC subject matter with blue mimeograph paper in troduction, for CAS with yellow, and for ANB with green. (These all are kept in a separate binder along with the manuals for each unit. ) b. Read the SDSW Circular Letters for interpretation of the law and supplemental administrative rulings. c. Read the county administration Special Notices for current rul ings and directives on policy and procedure. (These are kept in separate binders from the manuals.) 254 d# Refer to Procedure Changes bound in the County Manual for funda mental changes in manual provisions. e. Read your daily paper, the sections dealing with the activity of the state legislature during their sessions, to keep up with proposals affecting the Welfare and Institutions Code. (Or con sult the official publication of the proceedings of the legisla ture to be found in your library.) f. Look for pencil notes made by your supervisor in the manuals, especially references to changes pending, and go to the bulle tins listed in "a" to "d” above for further guidance. g. Oaeck the page of the manual at the lower corner to see the date of the last revision and then check the index of revisions bound in the manual to see if there is any more recent version of the code. 3. F0R&5: How to find the sections dealing with your paper work. a. Consult the county "List of Forms, etc." or Tenp. 199 as found in the County BPA Manual, or ask your unit clerk for a copy. (1) Look in the manual section column for the section of the County Manual dealing with the procedure for making out the form. (2) Note the number of copies required of the form in this same list and follow suit. (3) Check as to who makes out the form also on this sheet. b. Consult the County Manual index for the form number involved un- 255 der the topics or titles listed when in doubt as to the number of the form you need. (Note this index also gives you your policy or procedure section reference.) c. Make your own index of section references for state forms with cross references to both county and state manuals. (1) Use regular 3" x 5" index cards procurable from your supply clerk on order through your unit clerk. (Also request a card index box for your desk or unit use. ) (2) Keep this index up to date with supplemental notes on re visions or directives as received. d. Deliberately memorize the most frequently used form numbers to expedite your work. e. Follow the printed directions for making out forms in the appro priate manual section until you can dispense with this crutch. 4. SPECIAL NOTICES; How to find county administrative rulings supple menting the statute law. a. Consult the list of special notices in the County Manual as an initial guide for the subject matter of these. b. Make an index with subject matter titles as a more ready refer ence for Special Notices and Directives to District Directors as per "3-c” above. c. Ask your supervisor’s assistance in locating the ruling needed as it affects your decision or action. d. Keep careful notes on unit meetings when discussion on new di- 256 reetives takes place so that you may refer to them readily when needed. 5. SOÜEGBSî A list of the authoritative references available in the Los Angeles County Bureau of Public Assistance. a. Los Angeles County Bureau of Public Assistance Manual of Policies and Procedures, revised December 1951, not for sale. b. California State Welfare and Institutions Code, price #2.00; may be obtained from the Program Division, Document Section, 11th and 0 Streets, Sacramento. c. California State Department of Social Welfare Nianual of Policies and Procedures for Aid to Needy Children, price #2.50 plus 8^ tax; may be obtained from the State Depart ment of Social Welfare, 616 K Street, Sacramento. Revisions are 75^{ per year. d. California State Department of Social Welfare Manual of Policies and Procedures for Old Age Security, price $2.50 plus 8$f tax, revisions 75ç( per year; obtained from the De partment, 616 K Street, Sacramento. e. California State Department of Social Welfare Manual of Policies and Procedures for Aid to Needy Blind and Aid to Partially Self Supporting Blind, price $2.50 plus B<^ tax, revisions 75^( per year; obtained from the Department, 616 K Street, Sacramento. 257 f. Los Angeles Oounty B.P.A. administrative directives and supplements to the manual as follows: (1) Special notices and notices to District Directors (2 sets, one for GR and one for categorial aids). (2) Nfanual letters and/or procedure changes. (3) Gram directives. g. State Department of Social Welfare bulletins as follows: (1) Oircular letters. (2 ) léanual let ters . (3) Revisions. (4) Department bulletins. 0. TRIAL PERFORMANCE: Tasks for making vourself an authority. 1. AMMDEITION: Use all the references to manual materials encoun tered in the course of your reading and work involved in this syllabus• 2. FIRING LINE: Resort to your official guides in every instance when you encounter a problem that requires a new interpretation or in which there is a difference of opinion among your col leagues. D. EVALUATION: Some tests for appraising vour mastery of vour basic references and guides. 1. TRUE-FALSE: Place an X in the correct space for true or false. T F a. ( )( ) You should look for the key to an answer to a question on state policy or procedure in the manual alphabeti- 258 cal index. b. { )( ) You should buy your own copy of the state manuals rather j than to try to check them out for home use. 2. BBSf ANSWER: Place the number of the best answer in the parentheses. a. ( ) In the case of a client who has applied for OAS and is to be getting pending county aid you should look up his residence I eligibility first under: (1) The chapter on residence re quirements in the OAS manual. (2) The title "residence” in the GR manual index. (3) The caption "aid, emergent" in the county manual. (4) The chapter on application in the OAS manual. b. { ) You should look for a ruling on the ordering of clothing from the welfare store for an ineligible in an ANC budget in: (1) The ANC manual chapter dealing with assistance payments, (2) The GR manual section dealing with the welfare store. (3) The county administrative special notices. (4) The county manual index. 3. RATING SCALE: Score the total number of questions to which you can answer "yes." a. ( ) Have you given all your manuals and manual ire terials a thor ough onoe-over so that you are familiar with their aids to ready reference and thus able to eliminate waste motion in looking something up? b. ( ) Have you supplemented the index keys to your manual materials 259 as suggested to expedite reference? c. ( ) Have you purchased the manuals for sale and the state welfare code for your own use and subscribed to the revisions and de partment bulletins? d. ( ) Are you pursuing a policy of making a habit, of reading new manual materials every week? e. ( ) Have you enjoyed the rewards promised at the first of this chapter? ( J Total. 260 ABBRBVIATIom AND GLOSSARY Af f. : affirmât ion ANB: Aid to Heedy Blind AEG: Aid to Heady Cb-ildren Ap.: application APSB; Aid to Partially Self Supporting Blind B.P.A. : Bureau of Public Assistance BRC: Burean of Resources and Qoilactions B.8.: brief service O.A.: Gity Attorney G.A.O.: Chief Administrative Officer (Mr. Arthur Will) G.I.: Confidential Index G.I.P.s child of an incapacitated father G.S.B.S.: California State Employment Service (Department of En^loyment ) D.A.: District Attorney D.D.: District Director DIB: Disability Insurance Benefit D.M.O.: dictation machine operator D.O.: district office Btoiergent: a casework term - emergency or urgent Bnc.; encumbrance Fed. Part.: Federal participation or participating base 261 File: case load of one worker, the records of his clients; also applied to the drawers containing case folders and histories F to P: Failure to Provide F to P Rep. : Failure to Provide representative GR: General Relief Gram: a **lettergram^ is an interoffice or intra-office communica tion or memo (county form) E.G.; home call H.F.: home visit inter-country transfer Inc.: income L.A. Go.: Los Angeles County LACGH or LAGS: Los Angeles County General Hospital LASSE: Los Angeles Social Service Exchange, a Welfare Council service L.I.: landlord M.A.D.: Medical Aid District IMx. : maximum M.S.: Metro-South district (or minimum service, depending on the context) M.S.S.: Medical Social Service M.S.W.: Medical Social Worker OAA: Old Age Assistance GAS: Old Age Security OASI or OASIB: Old Age and Survivors Insurance Benefit 262 0,2.I.: out of town inquiry P.^.Î personal property Prop.: property Quickie: a rush filing of an application on the basis of presump tive eligibility (30 d^s or less) Rancho: Rancho de los Amigos, the Oounty poor farm Re-ap.: reapplication Rehab.: Vocational Rehabilitation (in the State Department of Education ) Eel.: relative (Resp. Rel. is a legally responsible relative) Res.: residence Resto.î restoration R.P. : real property R.R.R.B.: Railroad Retirement Benefit R.S.W. : Registered 1 Social Worker S.G.W. : Social Gase Worker SDSW: State Department of Social Welfare Sh.: share 2.D.: trust deed 2.2.: transcribing typist DIB: unemployment benefit Ü.P.W.: United Public Workers, the independent civil service union V.D.: venereal disease W & I Code: Welfare and Institutions Code 263 W m m G M SHELF (Most of these sources are cited by author in the various chapters of this syllabus. Here you may find the complet© bibliographical details for them. ) 1. A.A.S.W. #1: Interviews. American Association of Social Work ers, Hew York, 1931. 2. A.A.S.W. #2; Social Case Work. Generic and Specific. American Association of Social Workers, Few York, 1931. 3. A.A.S.W. #3: Social Work Ethics. American Association of So cial Workers, Few York, 1931. 4. Abbott, Edith: Public Assistance. University of Chicago Press, Chicago, 1940. 5. Abbott, Grace: From Relief to Social Security. University of Chicago Press, Chicago, 1941. 6. Alston, Mma H. : Public Assistance Reports #11. U.S. Printing Office, Federal Security Administration, Washington, D. 0. 7. Aptekar, Herbert H.: Basic Concents in Social Case Work. Univ ersity of Forth Carolina Press, Chapel Hill, 1941. 8. Baker, Helen Cody, and Routzahn, Mary Swain: How to Interpret Social Work. Russell Sage Foundation, Few York, 1937. 9. Bruno, F. J.: Trends in Social Work (1874-1946) as Reflected in the Proceedings of the Fational Conference of Social Work. Columbia University Press, Few York, 1948. 264 10. Burns, Eveline M.s Toward Social Security. fiSiittlesey House, Few York, 1936. 11. California Bureau of Trade and Industrial Education: Ren or t of Supervising Nurses* Conference on Supervision and Personnel Problems. California Bureau of Trade and Industrial Education, Sacramento, 1939. (Published by the Bureau in collaboration with the Los Angeles County General Hospital’s Department of Charities.) 12. California, State of: Welfare and Institutions Code. State of California, Printing Division, Sacramento, 1950. 13. California State Department of Social Welfare: Manuals of Policies and Procedure. California State Department of Social Welfare, Sacramento, 1952. (One each for the three categorical aids, needy children, blind, and aged. Revised periodically. ) 14. Cannon, Mary Antoinette, and Klein, Philip: Social Case Work. an Outline for Teaching. Columbia University Press, New York, 1933. 15. Cowgill, Ella Lee: A Guidebook for Beginners in Public Assis tance Work. Family Welfare Association (now Family Service Association), Few York, 1940. 16. Cox, Cordelia, and Heed, Ella: Interviews and Case Studies in Public Welfare. American Public Welfare Association, Chicago, 1945. (Pamphlet.) 17. Crawford, Claude C., et al.: Guide for Curriculum Projects. 266 C. C. Crawford, Los Angeles, 1951. 18. De Sohweinitz, E. M., and E. : Content of the Public Assistance Job. American Association of Social Workers, Few York, 1948. 19. De Schweinitz, Earl: People and Process in Social Security. American Council on Education, Washington, D. 0., 1948. 20. Federal Security Agency: Case Records in Public Assistance. Ü. S. Government Printing Office, Washington, D. 0. (Technical Training Service series. Volume I, numbers 1 and 2. ) 21. Fink, A. E.: The Field of Social Work. Holt, Few York, 1949. 22. Garrett, Annette: Interviewing. Its Principles and Methods. Family Welfare Association of America, Few York, 1942. * 23. Greenfield, Margaret: Administration of Old Age Security in California. Bureau of Public Administration, University of California, Berkeley, 1950. 24. Hamilton, Gordon: Theory and Practice of Social Case Work. Columbia University Press, Few York, 1951. 25. Hamilton, Gordon: Principles of Social Case Recording. Few York School of Social Work, Few York, 1946. 26. Hill, Reuben: Family Under Stress. Harper and Brothers, Few York, 1949. 27. Hunt, J. McV., and Hogan, Leonard S.: Measuring Results in Social Casework. Family Service Association of America, Few York, 1950. 28. Hunt, J. McV., Blenkner, Margaret, and Kogan, Leonard S.: 266 Testing Results in Social Casework; A Field-Test of the Move ment Scale. Family Service Association of America, Few York, 1950. 29. Kasius, Cora, editor; Principles and Techniques of Social Casework- a Comparison of Diagnostic and Functional Casework Concents. Family Service Association of America, Few York, 1950. 30. Los Angeles County Fteiployee*s Association; You’re in the County Fow. Los Angeles County Employee’s Association, Los Angeles, 1950. (Handbook.) 31. Me Clenahan, Bessie Averne: Manual for Field Work Training in Social Case Work. Mimeograph Department, University of Scuth em California, Los Angeles, 1936. (Out of print but avail able on loan at the Los Angeles County Library. ) 32. Miles, A. P.: An Introduction to Public Welfare. D. 0. Heath and Company, Boston, 1949. 33. Fational Conference of Social Works 1948 Proceedings. Columr- bla University iress. Few York. (See also Proceedings for other years. ) 34. Odencrantz, Louise C.: The Social Worker. Harper and Brothers, Few York, 1929. 35. Pray, Kenneths Social Work in a Revolutionary Age. University of Pennsylvania Press, Philadelphia, 1949. 36. Public Administration Services Work Simplification as Exem- 267 plifled bv the Work Simplification Program of the U. S. Bureau of the Budget. Public Administrât ion Service, Chicago, 1945. 37. Reynolds, Bertha; Learning and Teaching in the Practice of Social Work. Farrar, Few York, 1942. 38. Reynolds, Berthas Social Work and Social Living. Citadel Press, Few York, 1951. 39. Russell, Elizabeths Professional Growth on the Job, a Guide for the Public Assistance Worker. Family Service Association of America, Few York, 1947. 40. Russell Sage Foundations Social Work Yearbook. Russell Sage Foundation, Columbus, 1950. 41. Steele, Evelyn, and Blatt, H. H.s Careers in Social Service. E. P. Dutton and Gorapaiy, Few York, 1946. 42. Stroup, H. H.s Social Work. American Book Company, Few York, 1948. 43. Towle, Charlottes Common Human Feeds. Government Printing Office, Washington, D. 0., 1945. (Public Assistance Report Fo. 8, Social Security Administration. Out of print but avail able at most large libraries; to be reprinted privately.) 44. Wade, R. J., and Von Dietz, C. M.s A Handbook for Social Ser vice Workers. (A 47-page pamphlet which is out of print but available at the Los Angeles Oounty Library as published by the authors. ) 45. Welfare Council of Metropolitan Los Angeles; Directory of 268 Health and Welfare Agencies in Los Angeles County. Welfare Council, Los Angeles, 1950. (Available to agencies by applica tion to the Council and published in revised form every few years.} 46. Witmer, Helen Leland : Social Work, an Analysis of a Social Institut ion. Farrar and Rinehart, inc.. Few York, 1942. 47. Young, Earl Fiske: The Case Worker’s Desk Manual. Social Work Technique, Los Angeles, 1939. 48. SDSW Booklet: Introduction to The Public Assistance Program. in California. California State Department of Social Welfare, Sacramento, October 1948. (Prepared under the Auspices of the Joint Planning and Policy Committee on Staff Development. ) This is the best single reference for worker orientation in a compact form. 269 HOW TO BECOME A REGISTERED SOCIAL WORKER a. Take one or more years (24 semester hours) of graduate courses in social work, h. Be or become a citizen of the United States. c. Pass the written examination given twice a year, in January and June, by the Board of Social Work Examiners. (1) Obtain application form from the Executive Secretary, Board of Social Work Examiners, 507 Polk Street, San Fran cisco 2, California. (2) CoiEplete form and return with a check or money order for $7.00. (3) Take the test as directed on the admission card sent to you. d. Renew your registration annually by payment of the $5.00 fée. INDEX OF EXHIBITS 270 FORM, CHART, TABLE PAGE COUNTY ADMINISTRATIVE CHART I 273 ELIGIBILITY CHART II 274 BUDGET TABLE U 275 DFA 1 S 81 DE 2489 T 82 CA 200 D 62 AG 200 £ 63 BL 200 F 64 CA 201 Y 102 AG 201 Z 103 BL 201 Z^ 104 AG 203 K 72 AG 204 q 159 CA 206 d 115 AG 206 e 116 BL 206 f 117 CA 217 z 214 AG 225 u 174 CA 232 g 121 AG 232 h 122 BL 232 i 123 CA 239 n 135 PA 18 0 77 PA 18-4 J 71 : FORMS EXHIBIT PAGE 1 PA 33 I n.) PA 58 n 137 PA 84 V 88 PA 101 W 90 PA 210 V 177 PA 230 L 74 ; PA 250 X 180 PA 364 a 112 ; PA 360 B 57 PA 398 A,8 55, 165 PA 429 P 78 PA 450 w 178 PA 487 j 129 PA 525 N 76 PA 541 o 148 PA 544 o 114 PA 545 X 94 PA 621-1 M 76 PA 622 t 169 PA 792 r 163 PA 898 C 61 PA 900 Q 79 PA 908 H 69 PA 936 1 133 PA 998 y 182 PA 999 m 134 272 FORMS EXHIBIT PAGE PA 1005 R 80 PA 1006 p 150 SHERIFF JAIL HONOR FARM detention camps, ' UUVtHILB FACILITY health G A R B A G E disposal 0I3TS C 0 U N T Y 1 — C l □ F D I S T R I C T ATTORNEY ASSESSOR L O S A N G E L E S H > - — I ----------1— L E G T O R. AT BOARD OP SU PE R V ISO R S S ' A / e m b a n s AUDITOR- RECORDER T REA SU RE R COLLECrOR CHIEF ADMINISTRATIVE OFFICER DIVISION OP ADMINISTRATIVE R e S E A B - C H JU STICES OP P E A C E SURVEYOR ^ (3) A s e W E R M A I N T , oisrs ENGINEER (V_____ MUNICIPAL CO U RT J U DG ES LOS A N G E L E S P A S .A O e N A LONG B E A C H SANTA MONICA .COMPTON. yiNGLEWOOPy r * ^ COUNTY ^ C L E R K ^ MARSHALS k________ à SUPERIOR C O U RT J U D G E S MENTAL health, PUBLIC GUARDIAN G R A N D PROBATION e l RETIRO * A IR POLLUTION C O N T R O L HEARING BOARD k-3 ^^em b m rs A P A R K S i r RECREATION PARK, p a r k w a y > R E C R 'N DISTRICTS F-------------------- ^ PROBATION COMMITTEE ^ 3 M e m b e r s ^ JUVENILE HALL C O U N T Y L IB R A R Y k ___________A T BUILDING A ND . S A F E T Y . b k (41 A AVIATION ^REGIONAL PLANNING c o m m 'n ^ 3 M e m b e r s A '^ C O U N T Y ^ BOARD o/ EDUCATION ^5' M e m b e r s A v ~ . — r— ^ S U P T 0 / SCHOOLS k L ,-. A DEPARTMENT AIR pollution^ C O N T R O L D I S T R I C T k ___________A V , I A D v r S O « . V i c o i ^ i ^ iTTee c-s _ SEALER of WEIGHTS fir MEASURES k___________A CORONER r " " " ^ PUBLIC ADM'ST'R k ( § 2 ___4 PUBLIC WELFARE C O M M N ^ & M em ders ^ P LJ B L- I W B L F A R e ?------^ PUBLIC DEFENDER b__________A r ♦ * F L O O D C O N T R O L D I S T R I C T L------ à drainage D I S T R I C T S ^FORESTER^ A N D . ^IRE WARDEI^ F I R E P R O T N D I S T R I C T S ROAD CHARITIES I N 5 T I T U T I O N S — G E N E R A L h o s p i t a l , r a n Cmo,O li v e v i e w , H A R B O R G E N E R A L . H O S P I T A L L O N G 6 E A C H G E N E R A L . H O S P I T A L e u R S ' A U S . ^ P U B . a s s i s t a n c e , RESOURCES * CO L L N S, M C D I C A L S O C I A L S E R V I C E ffü ffT A Ü OF AkOOPTIOTJ-S M U S E U M C I \/ I L-^ SE R v i c e C O M M ' N M e m b e r s y CI V IL S E R V I C E 1/ ‘ ^ COUNTY COUNSEL ^ — A / \ PURCHASING g r STORES I I I ^ 7--- ^ REGISTRAR o/V O T E R S b,______^ •BO OF GOVERNORS# ‘ / S A /fem b Q rs # A R T M E CHANI CAL J A N I T O R PATRIOTIC POUND INSTITUTE W A T E R W O R K S d i s t r i c t s , U I Q W T I M G D I S T R I C T S LIGMTINC MA INr SNA NCe d i s t r i c t s H A L L ; YOUTH : :COMMITTEE| < 19 M e m b e r s i . a d v i s o r y b o a r d ; ! <3 r^embzrs ! live stock inspector k------ — à BOARD OF LAW LIBRARY TRUSTEES ^ 6 M em bers ^ ' TELEPHONE N C > E L E C T I V E O F F I C E f ^ R E Q U I R E D O K / \ R E Q U I R E D O P T I O N A L 1 R E Q U I R E D B Y A U T H O R I Z E D B Y C O U N T Y 5 Y C O U N T Y ! \ ) S T A T E L A W B Y S T A T E L A W \ / C H A R T E R O R D I N A N C E ( A D V I S O R Y J C G M M I T T E E A Technical S t a f f under control o f S ta te o f Ca /ifo r nia * A Separate pubhc corporation under control o f ttte Board o f S u p e r visors AAA N o t Subject to b u d g e ta ry c o n tro l o f B o a r d o f S u p e r v is o r s a n d C h ie f A d m in is t r a t iv e O f f i c e r (l)fo(5) /ndicates d e p a rtm e n ts administered by one d e p a rtm en t h ea d A S O F- EXHIBIT I, COUNTY ADMINISTRATION CHART Î>7A Type of Aid CITIZENSHIP? AGE? RESIDENCE REAL PROPERTY PERSONAL** PROPERTY REIMBURSIBLE? GRAN# GR No* No 3 yrs# State 1 yr. County To $2500 assessed value, lien required NONE except $50 cash, old car, and $250 cash sur render value insurance, $500 chattels in use; lien required. 9 yes $150 maximum DEPRIVATION of ANC support and No* care by reason o Under 18 r parent’s death, abs Birth in California, or 1 yr. physical presence, or 1 yr# parents’ residence# ence from home, or phÿ* incf To $3000 assessed value, no lien# ical or mental pacity. To $600 for each family but $600 each for whole orphans. No, except for overpayments SEE BUDGET TABLE Exhibit Ü GAS Yes 65 or ever 5 yrs. out of the past 9, and 1 yr. preceding date of application To $0500 assessed value, no lien. To $1200 for a single re cipient, $2400 for a couple and 1 aided , $2000 for 2 with both ai6@d# For overpayments only $75 maximum income applied to unmet needs Blind Aid NO-* 16 or over As for OAS above As for OAS above As above As above $85 maximum income applied to unmet needs ♦Indigent aliens are deportable. ♦♦Pérsonall effects are exempt with categorical aids; example, Jewèlry, furniture, clothing. Note: For net income not in excess of budget or total needs according to state or county schedules reults inssiippleraental payment. exhibit II^;; CONDITIONS OF ELIGIBILITY FOR CATEGORICAL AIDS AND GENERAL RELIEF EXHIBIT II 27s Ntuaber of Maximtus Children 1 — — Participation Base #105 2 - # #- 153 8 - - 195 4 - 231 5 - 261 6 - 285 7 - # « 303 8 — — 315 9 - « * 321 10 - *• 024 11 - « 327 12 - «• « Ü » 330 13 - < * 038 14 - 306 15 017 mo re 339 Bnployed Unemployed Boy Boy Girl ghlld Child Child Infant Adult Adult |#wl7 13#15 13-17 10-12 7-9 1-6 $23*60 #22*10 $28*00 #26*10 #23*70 $21*60 #17*70 $14*60 $10*70 FOOD 6*90 6*90 7*30 6*80 7*90 . 5*80 5*40 . 4*00 4.08 CLOTHING 1*90 1.70 1*30 1*30 *90 *90 *80 *80 *00 PERSONAL NEEDS 2*$9 2*00 1.00 *80 *90 *50 *50 *00 *00 RECREATION $85lfO $32*70 #07*60 $35*00 #33*60 $28*80 $2R4f $19*20 #11*$0(14*78) TOTALS Aira BUDGET MâXm me BASIC BUDGET TABLE MCNTHLY INDIVIDUAL ALLOWANCES Effective April 1, 1952 . 1. Monthly family allowances for utilitiea vary according to area. Electricity and gas and water in the Los Angeles area run from $4#70 for one person aided to $6#90 for 8# 2* Household operations range from #4*10 to #12*10 for from one to eight aided. 5» Education and incidentals go from #2*00 to #3*80 on the current schedule* 4* Life insurance premiums are allowed to a maximum of #4*00. 5* Garbage removal, telephone, ice, and transportation items may also be provided for under some circumstances* 6* Rent range is $45 to $70, no utilities included# 16^20 Girl 16*20 *62 $18*26 •76 *70 “if $18*96 Mian Woman #18*93 *76 *70 #iï*ïf #Ï9*60 Boy S Girl 3 Child 1»2 Infant $10*66 $10*66 #10*66 $9*95 #73 *16 *14 *41 $ll*39 #ld*8i $10*80 #ïf35 Boy 18#15 Girl 10#15 Boy 12 Girl 12 #21*68 $19*61 $16*23 $18*23 *76 *70 *76 *70 $22*44 $20*31 Boy 10#11 Girl 10-11 Boy 7*9 Girl 7-9 Boy 4#6 $18*23 $18*23 $15*56 $15556 $12*63 •73 *16 *73 *16 *73 $18*93 $1$*96 $18*39 $16*29 $15*76 $13*56 Girl 4-6 $12*63 *16 *99 *50 Food 15*00 Housing 6*00 Utilities 6*20 Clothing 4*50 Household maintenauee “ 4*50 Transportation 10*00 Incidentals P 75*00 Total grant OAS BASIC NEEDS ANB $10 additional «IERAL RELIEF BUDGET TABLE FOR FOOD AND PERSONAL NEEDS Effective February 20, 1951 1* Monthly family allowances for all three utilities go from $6*07 £hr2-3 aided, $5*60 for 4-7 aided, and $5*81 for families with 8 to 15 members* Single unattached men and women receive $4*30* 2* Household operation item is $1*62 for 1, $1*97 for 2, $2*25 for 3, $2*81 for 4, $#*39 for5 $3*81 for 6, #4*28 for 7, $4*55 for 8 to 15. 3* No cash for clothing is provided* Clothing, furniture, and hoiwehold items and linen are furnished by the Welfare Store* 4* All rent over $40 must be ap]^oved by the District Director* EXHIBIT U, BimGET TABLES EXHIBIT U ’ '’U n iv ersity o f S o u th e rn C alffornia L ibrary</u></u></u></u></u></u></u></u></i></s></u></u>
Linked assets
University of Southern California Dissertations and Theses
Conceptually similar
PDF
A manual for the operation of a high school placement service
PDF
Comparative selective devices for shipyard apprentices
PDF
The relation between high and low social service interest measured by the Kuder, and adjustment, as indicated by the MMPI
PDF
Some suggestions for the reorganization of Iraqi secondary education
PDF
A comparative study of methods and types of reports to pupils and parents now being used in the Long Beach public schools
PDF
The reorganization of a junior high guidance program
PDF
A handbook for twelfth year students on careers
PDF
A comparison of training methods in cavity preparations in primary teeth for preclinical dental students
PDF
Professionalism of adult education and gerontology in California: Interrelationships, training, and implications
PDF
A guide for parents of seniors at La Serna High School, Whittier Union High School District, 1962-1963
PDF
An analysis of procedures used in dental corrections in an elementary school
PDF
A course in senior high school play production
PDF
Nursing and gerontology: A study of professionalism
PDF
Educational status and trends in gerontology and medicine
PDF
A follow-up study of community scholarship recipients of Garfield High School
PDF
The effectiveness of nutritional counseling in nutritional status and behavior in the elderly
PDF
Orientation in action: a proposed orientation unit for B-10 English at Dorsey Senior High School
PDF
A handbook for physical education majors at the University of Southern California
PDF
A comparative investigation of the mid-century status of educational leaders in the Middle East
PDF
A survey of the present educational situation in the Irish Free State
Asset Metadata
Creator
Lukes, Joseph Currie
(author)
Core Title
A social case work syllabus for public assistance procedures
School
School of Education
Degree
Master of Science
Degree Program
Education
Degree Conferral Date
1952-06
Publisher
University of Southern California
(original),
University of Southern California. Libraries
(digital)
Tag
education,OAI-PMH Harvest
Format
application/pdf
(imt)
Language
English
Contributor
Digitized by ProQuest
(provenance)
Advisor
Crawford, C.C. (
committee chair
)
Permanent Link (DOI)
https://doi.org/10.25549/usctheses-c37-252986
Unique identifier
UC11634361
Identifier
EP46871.pdf (filename),usctheses-c37-252986 (legacy record id)
Legacy Identifier
EP46871.pdf
Dmrecord
252986
Document Type
Thesis
Format
application/pdf (imt)
Rights
Lukes, Joseph Currie
Type
texts
Source
University of Southern California
(contributing entity),
University of Southern California Dissertations and Theses
(collection)
Access Conditions
The author retains rights to his/her dissertation, thesis or other graduate work according to U.S. copyright law. Electronic access is being provided by the USC Libraries in agreement with the au...
Repository Name
University of Southern California Digital Library
Repository Location
USC Digital Library, University of Southern California, University Park Campus, Los Angeles, California 90089, USA
Tags
education