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Have you noticed any difference in how different cultures accept messages that you try to communicate? Mainly, between Chinese and American culture.
Yes! Absolutely there is a difference in how different cultures accept messages. A very good example would be when a manager assigns a task or makes a decision. From my experience, I have notice Chinese employees would not question their higher-up and would do as they are told. Where as Americans would do the opposite. American culture are built more on open communication and Chinese culture are built heavily on respect. To improve internal communication, employees of both culture would have to first understand and accept each other‟s custom then learn to work together effectively.
How do you measure your effectiveness in internal communications?
I would measure our effectiveness in internal communications based on how efficient things get done around the office. Meeting deadline is the key.
How many employees are working in the US office? Are they all bilingual in Mandarin and English?
Currently 8 employees and 3 are bilingual in English and Chinese.
Object Description
| Title | Intercultural internal communication: Engaging with multinational employees |
| Author | Lim, Chan S. |
| Author email | clim0927@gmail.com; chansoo_83@hotmail.com |
| Degree | Master of Arts |
| Document type | Thesis |
| Degree program | Public Relations |
| School | Annenberg School for Communication |
| Date defended/completed | 2011-04-01 |
| Date submitted | 2011 |
| Restricted until | Unrestricted |
| Date published | 2011-05-05 |
| Advisor (committee chair) | Floto, Jennifer D. |
| Advisor (committee member) |
Thorson, Kjerstin Pierson, Jillian |
| Abstract | Internal communication has evolved over the years from simple one-way communication to multi-directional communication; sources have gone online and it is now easy for employees to talk to one another with help of social media. People are relying on each other to provide and receive information which has eliminated sole information broadcasting. Now, communicators have more platforms and tools to explore in communicating with employees and having them communicate among themselves. Additionally, internal communication becomes more complicated once an employer goes multinational, bringing in different cultural traits. Language and cultural barriers start to form providing obstacles in communicating with each other. So, the role of what the author deems “cultural translators” becomes important. To support this notion, the paper also reviews three multinational companies, NHN USA, PEAK Sports USA and Novartis Oncology. |
| Keyword | intercultural communication; Internal communication; public relations |
| Geographic subject (country) | USA |
| Coverage date | 1995/2010 |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Provenance | Electronically uploaded by the author |
| Type | texts |
| Legacy record ID | usctheses-m3876 |
| Contributing entity | University of Southern California |
| Rights | Lim, Chan S. |
| Repository name | Libraries, University of Southern California |
| Repository address | Los Angeles, California |
| Repository email | cisadmin@lib.usc.edu |
| Filename | etd-Lim-4478 |
| Archival file | uscthesesreloadpub_Volume26/etd-Lim-4478.pdf |
Description
| Title | Page 67 |
| Contributing entity | University of Southern California |
| Repository email | cisadmin@lib.usc.edu |
| Full text | 62 Have you noticed any difference in how different cultures accept messages that you try to communicate? Mainly, between Chinese and American culture. Yes! Absolutely there is a difference in how different cultures accept messages. A very good example would be when a manager assigns a task or makes a decision. From my experience, I have notice Chinese employees would not question their higher-up and would do as they are told. Where as Americans would do the opposite. American culture are built more on open communication and Chinese culture are built heavily on respect. To improve internal communication, employees of both culture would have to first understand and accept each other‟s custom then learn to work together effectively. How do you measure your effectiveness in internal communications? I would measure our effectiveness in internal communications based on how efficient things get done around the office. Meeting deadline is the key. How many employees are working in the US office? Are they all bilingual in Mandarin and English? Currently 8 employees and 3 are bilingual in English and Chinese. |
