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57
Shyla Bragg Interview
Is there any communication channel that NHN USA encourages its employees to use to communicate with employees in Korea HQ?
Yes, it is called "upper management". Although most of the time it felt as though all of the messages were not being relayed.
If not, have you tried to communicate with them?
Unfortunately due to the language barrier it is rough. Either they know what you are saying but do not understand the entire meaning, or they are not accessible for communication.
How did you feel about not being able to communicate with employees in other regions?
It was rough. Not being able to share ideas that may benefit the company was a hard situation to be in, especially when decisions were made that you were against due to the differences in cultures.
Did NHN's strong presence in Korea and other regions compared to relatively weak presence in the US affect your feelings described in the previous question #3?
Object Description
| Title | Intercultural internal communication: Engaging with multinational employees |
| Author | Lim, Chan S. |
| Author email | clim0927@gmail.com; chansoo_83@hotmail.com |
| Degree | Master of Arts |
| Document type | Thesis |
| Degree program | Public Relations |
| School | Annenberg School for Communication |
| Date defended/completed | 2011-04-01 |
| Date submitted | 2011 |
| Restricted until | Unrestricted |
| Date published | 2011-05-05 |
| Advisor (committee chair) | Floto, Jennifer D. |
| Advisor (committee member) |
Thorson, Kjerstin Pierson, Jillian |
| Abstract | Internal communication has evolved over the years from simple one-way communication to multi-directional communication; sources have gone online and it is now easy for employees to talk to one another with help of social media. People are relying on each other to provide and receive information which has eliminated sole information broadcasting. Now, communicators have more platforms and tools to explore in communicating with employees and having them communicate among themselves. Additionally, internal communication becomes more complicated once an employer goes multinational, bringing in different cultural traits. Language and cultural barriers start to form providing obstacles in communicating with each other. So, the role of what the author deems “cultural translators” becomes important. To support this notion, the paper also reviews three multinational companies, NHN USA, PEAK Sports USA and Novartis Oncology. |
| Keyword | intercultural communication; Internal communication; public relations |
| Geographic subject (country) | USA |
| Coverage date | 1995/2010 |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Provenance | Electronically uploaded by the author |
| Type | texts |
| Legacy record ID | usctheses-m3876 |
| Contributing entity | University of Southern California |
| Rights | Lim, Chan S. |
| Repository name | Libraries, University of Southern California |
| Repository address | Los Angeles, California |
| Repository email | cisadmin@lib.usc.edu |
| Filename | etd-Lim-4478 |
| Archival file | uscthesesreloadpub_Volume26/etd-Lim-4478.pdf |
Description
| Title | Page 62 |
| Contributing entity | University of Southern California |
| Repository email | cisadmin@lib.usc.edu |
| Full text | 57 Shyla Bragg Interview Is there any communication channel that NHN USA encourages its employees to use to communicate with employees in Korea HQ? Yes, it is called "upper management". Although most of the time it felt as though all of the messages were not being relayed. If not, have you tried to communicate with them? Unfortunately due to the language barrier it is rough. Either they know what you are saying but do not understand the entire meaning, or they are not accessible for communication. How did you feel about not being able to communicate with employees in other regions? It was rough. Not being able to share ideas that may benefit the company was a hard situation to be in, especially when decisions were made that you were against due to the differences in cultures. Did NHN's strong presence in Korea and other regions compared to relatively weak presence in the US affect your feelings described in the previous question #3? |
