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52
Macrae, C. N., Milne, A. B., & Bodenhausen, G. V. (1994). Stereotypes as Energy-Saving Devices: A Peek Inside the Cognitive Toolbox. Journal of Personality and Social Psychology , 37-47.
Manchester, A. (2009). Three Common Problmes Solved with Internal Soical Media. Strategic Communication Management , 9.
Mara, R. N. (1982). A Changing Role for Internal Communications. Public Relations Quarterly , 25-27.
McDaniel, E. R., Samovar, L. A., & Porter, R. E. (2009). Understanding Intercultural Communication: The Working Principles. In E. R. McDaniel, L. A. Samovar, & R. E. Porter, Intercultural Communication A Reader (pp. 6-17). Boston: Wadsworth Cengage Learning.
Merriam-Webster. (2011). employee. Retrieved February 24, 2011, from Merriam-Webster: http://www.merriam-webster.com/dictionary/employee
NHN. (2011). 2010 Q4 and Annual Earnings Report. Seoul: NHN.
Nielson. (2009, June 22). Twitter Grows 1,444% Over Last Year; Time on Site Up 175%. Retrieved February 2, 2011, from Nielson Wire: http://blog.nielsen.com/nielsenwire/nielsen-news/twitter-grows-1444-over-last-year-time-on-site-up-175/
Orland, K. (2011, February 7). Game Informer Circulation Up One-Third in 2010, Now 5th Largest Mag in U.S. Retrieved February 24, 2011, from Gamasutra: http://www.gamasutra.com/view/news/32881/Game_Informer_Circulation_Up_OneThird_in_2010_Now_5th_Largest_Mag_in_US.php?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+GamasutraNews+(Gamasutra+News)&utm_content=Twitter
Peters, R. (Writer), & Blomquist, A. C. (Director). (2006). Russell Peters: Outsourced [Motion Picture].
Plantronics. (2010). How We Work: Communication Trends of Business Professionals. Santa Cruz: Plantronics.
Rosswurm, G., & Bayerlein, P. (2005). Overcoming barriers to global success at International. Strategic Communication Management , 14-17.
Shoss, D. (2011, February 23). Director of Marketing, Communications and Business Development. (C. S. Lim, Interviewer)
Sinickas, A. D. (2005). The Role of Intranets and Other E-Channels in Employee Communication Preferences. Journal of Website Promotion , 31-51.
Object Description
| Title | Intercultural internal communication: Engaging with multinational employees |
| Author | Lim, Chan S. |
| Author email | clim0927@gmail.com; chansoo_83@hotmail.com |
| Degree | Master of Arts |
| Document type | Thesis |
| Degree program | Public Relations |
| School | Annenberg School for Communication |
| Date defended/completed | 2011-04-01 |
| Date submitted | 2011 |
| Restricted until | Unrestricted |
| Date published | 2011-05-05 |
| Advisor (committee chair) | Floto, Jennifer D. |
| Advisor (committee member) |
Thorson, Kjerstin Pierson, Jillian |
| Abstract | Internal communication has evolved over the years from simple one-way communication to multi-directional communication; sources have gone online and it is now easy for employees to talk to one another with help of social media. People are relying on each other to provide and receive information which has eliminated sole information broadcasting. Now, communicators have more platforms and tools to explore in communicating with employees and having them communicate among themselves. Additionally, internal communication becomes more complicated once an employer goes multinational, bringing in different cultural traits. Language and cultural barriers start to form providing obstacles in communicating with each other. So, the role of what the author deems “cultural translators” becomes important. To support this notion, the paper also reviews three multinational companies, NHN USA, PEAK Sports USA and Novartis Oncology. |
| Keyword | intercultural communication; Internal communication; public relations |
| Geographic subject (country) | USA |
| Coverage date | 1995/2010 |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Provenance | Electronically uploaded by the author |
| Type | texts |
| Legacy record ID | usctheses-m3876 |
| Contributing entity | University of Southern California |
| Rights | Lim, Chan S. |
| Repository name | Libraries, University of Southern California |
| Repository address | Los Angeles, California |
| Repository email | cisadmin@lib.usc.edu |
| Filename | etd-Lim-4478 |
| Archival file | uscthesesreloadpub_Volume26/etd-Lim-4478.pdf |
Description
| Title | Page 57 |
| Contributing entity | University of Southern California |
| Repository email | cisadmin@lib.usc.edu |
| Full text | 52 Macrae, C. N., Milne, A. B., & Bodenhausen, G. V. (1994). Stereotypes as Energy-Saving Devices: A Peek Inside the Cognitive Toolbox. Journal of Personality and Social Psychology , 37-47. Manchester, A. (2009). Three Common Problmes Solved with Internal Soical Media. Strategic Communication Management , 9. Mara, R. N. (1982). A Changing Role for Internal Communications. Public Relations Quarterly , 25-27. McDaniel, E. R., Samovar, L. A., & Porter, R. E. (2009). Understanding Intercultural Communication: The Working Principles. In E. R. McDaniel, L. A. Samovar, & R. E. Porter, Intercultural Communication A Reader (pp. 6-17). Boston: Wadsworth Cengage Learning. Merriam-Webster. (2011). employee. Retrieved February 24, 2011, from Merriam-Webster: http://www.merriam-webster.com/dictionary/employee NHN. (2011). 2010 Q4 and Annual Earnings Report. Seoul: NHN. Nielson. (2009, June 22). Twitter Grows 1,444% Over Last Year; Time on Site Up 175%. Retrieved February 2, 2011, from Nielson Wire: http://blog.nielsen.com/nielsenwire/nielsen-news/twitter-grows-1444-over-last-year-time-on-site-up-175/ Orland, K. (2011, February 7). Game Informer Circulation Up One-Third in 2010, Now 5th Largest Mag in U.S. Retrieved February 24, 2011, from Gamasutra: http://www.gamasutra.com/view/news/32881/Game_Informer_Circulation_Up_OneThird_in_2010_Now_5th_Largest_Mag_in_US.php?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+GamasutraNews+(Gamasutra+News)&utm_content=Twitter Peters, R. (Writer), & Blomquist, A. C. (Director). (2006). Russell Peters: Outsourced [Motion Picture]. Plantronics. (2010). How We Work: Communication Trends of Business Professionals. Santa Cruz: Plantronics. Rosswurm, G., & Bayerlein, P. (2005). Overcoming barriers to global success at International. Strategic Communication Management , 14-17. Shoss, D. (2011, February 23). Director of Marketing, Communications and Business Development. (C. S. Lim, Interviewer) Sinickas, A. D. (2005). The Role of Intranets and Other E-Channels in Employee Communication Preferences. Journal of Website Promotion , 31-51. |
