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IN-FLIGHT TURBULENCE:
AN ARTICULATED THOUGHTS IN SIMULATED SITUATIONS (ATSS)
INVESTIGATION OF AIR TRAVELERS’ EXPERIENCES
by
Marat V. Zanov
A Dissertation Presented to the
FACULTY OF THE GRADUATE SCHOOL
UNIVERSITY OF SOUTHERN CALIFORNIA
In Partial Fulfillment of the
Requirements for the Degree
DOCTOR OF PHILOSOPHY
(PSYCHOLOGY)
August 2008
Copyright 2008 Marat V. Zanov
Object Description
| Title | In-flight turbulence: an articulated thoughts in simulated situations (ATSS) paradigm investigation of air travelers ' experiences |
| Author | Zanov, Marat V. |
| Author email | zanov@usc.edu |
| Degree | Doctor of Philosophy |
| Document type | Dissertation |
| Degree program | Psychology |
| School | College of Letters, Arts and Sciences |
| Date defended/completed | 2008-06-10 |
| Date submitted | 2008 |
| Restricted until | Unrestricted |
| Date published | 2008-07-18 |
| Advisor (committee chair) | Davison, Gerald C. |
| Advisor (committee member) |
Huey, Stanley J., Jr. Read, Stephen J. Goodyear, Rodney K. |
| Abstract | We examined whether enhancing the standard pre-takeoff announcement with supplemental information that explains the basics of turbulence and the aircraft s ability to safely withstand it will favorably affect air travelers reactions to a severely turbulent flight. With help of the Articulated Thoughts in Simulated Situations (ATSS) paradigm, participants boarded a plane as passengers, heard either a standard or enhanced pre-flight announcement, experienced either an uneventful or a very turbulent flight, and then landed safely. Compared to the calm, the turbulent flight resulted in greater articulations of anxiety, negative outcome expectancies, pleas for God s help, appeals for explanation, and relief about landing, all regardless of the announcement type, the passengers pre-existing fear of flying (QAF), their state anxiety (STAI-S) at the time of boarding or the extent of their past air travels.; Land-based transportation and not airplanes was the most preferred means of travel. Additionally, neither the number of previous flights nor the pre-existing fear of flying was instrumental in the passengers' ATSS responses to turbulence. The latter, however, significantly correlated with several variables. While decisions to fly in the future significantly depended on satisfaction with the most recent flight, the latter was exclusively a function of the in-the-moment (ATSS) cognitive reactions to turbulence and not of any questionnaire-based variables. That is, it wasn't just encountering turbulence but the passengers' particular cognitive reactions to it that was a decisive factor. Specifically, greater articulated anxiety and negative outcome expectancies during the turbulent flight led to reduction in satisfaction with it and, consequently, the diminished likelihood of flying again. Therefore, it appears that any efforts to improve the passengers’ experience, particularly if turbulence is forecast, should focus specifically on alleviation of their anxious thoughts and negative outcome expectancies. We conclude that such informational enhancement will likely be most effective if delivered during the actual turbulent encounter and not before the flight. The think-aloud data gathered via the ATSS seemed to be more informative than those of either questionnaires (QAF and STAI-S). We thus encourage continued utilization of the paradigm in this line of research as a reliable and practical alternative to other approaches. |
| Keyword | ATSS; articulated thoughts in simulated situations; fear of flying |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Type | texts |
| Legacy record ID | usctheses-m1354 |
| Contributing entity | University of Southern California |
| Rights | Zanov, Marat V. |
| Repository name | Libraries, University of Southern California |
| Repository address | Los Angeles, California |
| Repository email | cisadmin@dots.usc.edu |
| Filename | etd-Zanov-20080718 |
| Archival file | uscthesesreloadpub_Volume14/etd-Zanov-20080718.pdf |
Description
| Title | Page 1 |
| Contributing entity | University of Southern California |
| Repository email | cisadmin@dots.usc.edu |
| Full text | IN-FLIGHT TURBULENCE: AN ARTICULATED THOUGHTS IN SIMULATED SITUATIONS (ATSS) INVESTIGATION OF AIR TRAVELERS’ EXPERIENCES by Marat V. Zanov A Dissertation Presented to the FACULTY OF THE GRADUATE SCHOOL UNIVERSITY OF SOUTHERN CALIFORNIA In Partial Fulfillment of the Requirements for the Degree DOCTOR OF PHILOSOPHY (PSYCHOLOGY) August 2008 Copyright 2008 Marat V. Zanov |
