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YOURS IS MINE, BUT IS MINE YOURS?
EXAMINING SOCIAL EXCHANGE RELATIONSHIPS IN TRANSACTIVE
MEMORY SYSTEMS
by
Courtney Schultz Pade
A Dissertation Presented to the
FACULTY OF THE USC GRADUATE SCHOOL
UNIVERSITY OF SOUTHERN CALIFORNIA
In Partial Fulfillment of the
Requirements for the Degree
DOCTOR OF PHILOSOPHY
(COMMUNICATION)
December 2011
Copyright 2011 Courtney Schultz Pade
Object Description
| Title | Yours is mine, but is mine yours? Examining social exchange relationships in transactive memory systems |
| Author | Pade, Courtney Schultz |
| Author email | courtney.pade@gmail.com;cschultz14@gmail.com |
| Degree | Doctor of Philosophy |
| Document type | Dissertation |
| Degree program | Communication |
| School | Annenberg School for Communication |
| Date defended/completed | 2011-09-14 |
| Date submitted | 2011-11-08 |
| Date approved | 2011-11-08 |
| Restricted until | 2011-11-08 |
| Date published | 2011-11-08 |
| Advisor (committee chair) | Fulk, Janet |
| Advisor (committee member) |
McLaughlin, Margaret Robertson, Peter |
| Abstract | Research to date has determined that a well-developed transactive memory system (TMS) is characterized by communication and information exchange between individuals. The types of exchange norms that most facilitate this process, however, have remained unclear. Using ideas from social exchange theory (Homans, 1958; Blau, 1964; Ekeh, 1974), this dissertation examined how different norms of exchange influence the development of a group’s connective and communal transactive memory system. In addition, the relationship between the heterogeneity of norms in teams and TMS usage was examined. Hypotheses creating two multilevel models – one for connective information exchange and one for communal information exchange – were presented. In order to test these models, new scales measuring generalized and restricted exchange norms were first developed and validated through analyzing data from 124 students working on group projects. Then, data from 144 students in 25 teams were analyzed through the use of hierarchical linear modeling (HLM) and network analysis. There were four key findings from this study. First, the results confirmed the importance of task interdependence and directory development in transactive memory systems. Second, generalized exchange norms were significantly related to connective, but not communal, information exchange. Third, generalized exchange norm heterogeneity in teams, as predicted, was negatively related to connective information exchange but also positively related to communal information exchange. Fourth, a post-hoc analysis indicated that individuals who held both generalized and restricted exchange norms were the most likely to use the communal database, while those who reported low generalized exchange norms but high restricted exchange norms used the database the least. This dissertation concludes with a discussion of the findings and directions for future research in the area of transactive memory theory and social exchange theory. |
| Keyword | social exchange theory; transactive memory systems; information sharing; information repositories; databases; expertise communication; group norms |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Provenance | Electronically uploaded by the author |
| Type | texts |
| Legacy record ID | usctheses-m |
| Rights | Pade, Courtney Schultz |
| Access conditions | The author retains rights to his/her dissertation, thesis or other graduate work according to U.S. copyright law. Electronic access is being provided by the USC Libraries in agreement with the author, as the original true and official version of the work, but does not grant the reader permission to use the work if the desired use is covered by copyright. It is the author, as rights holder, who must provide use permission if such use is covered by copyright. The original signature page accompanying the original submission of the work to the USC Libraries is retained by the USC Libraries and a copy of it may be obtained by authorized requesters contacting the repository e-mail address given. |
| Repository name | University of Southern California Digital Library |
| Repository address | USC Digital Library, University of Southern California, University Park Campus MC 7002, 106 University Village, Los Angeles, California 90089-7002, USA |
| Repository email | cisadmin@usc.edu |
| Archival file | uscthesesreloadpub_Volume71/etd-PadeCourtn-394.pdf |
Description
| Title | Page 1 |
| Full text | YOURS IS MINE, BUT IS MINE YOURS? EXAMINING SOCIAL EXCHANGE RELATIONSHIPS IN TRANSACTIVE MEMORY SYSTEMS by Courtney Schultz Pade A Dissertation Presented to the FACULTY OF THE USC GRADUATE SCHOOL UNIVERSITY OF SOUTHERN CALIFORNIA In Partial Fulfillment of the Requirements for the Degree DOCTOR OF PHILOSOPHY (COMMUNICATION) December 2011 Copyright 2011 Courtney Schultz Pade |
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