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EXAMINING AFFECT AND TRANSACTIVE COMMUNICATIVE
PROCESSES IN ORGANIZATIONAL TEAMS
by
Jessica Janine Gould
A Dissertation Presented to the
FACULTY OF THE USC GRADUATE SCHOOL
UNIVERSITY OF SOUTHERN CALIFORNIA
In Partial Fulfillment of the
Requirements for the Degree
DOCTOR OF PHILOSOPHY
(COMMUNICATION)
August 2011
Copyright 2011 Jessica Janine Gould
Object Description
| Title | Examining affect and transactive communicative processes in organizational teams |
| Author | Gould, Jessica Janine |
| Author email | jessicjg@usc.edu;jessicajgould@gmail.com |
| Degree | Doctor of Philosophy |
| Document type | Dissertation |
| Degree program | Communication |
| School | Annenberg School for Communication |
| Date defended/completed | 2011-04-12 |
| Date submitted | 2011-07-15 |
| Date approved | 2011-07-15 |
| Restricted until | 2011-07-15 |
| Date published | 2011-07-15 |
| Advisor (committee chair) | Fulk, Janet |
| Advisor (committee member) |
McLaughlin, M. Majchrzak, Ann |
| Abstract | In the present research the implications of affective dynamics among team members for communication and knowledge management are explored through the lens of transactive memory theory. Transactive memory theory details the processes whereby groups form a mental map of ‘who knows what’ in the group and the resulting patterns of communication and knowledge exchange. The emergence of a well-developed transactive memory system has been linked to superior team outcomes (Austin, 2003; Lewis, 2004). There are two key components of transactive memory systems: the mental map, or directory, of who knows what, and the transactive communication, in the form of information and knowledge exchange, that occurs among team members. Research has demonstrated that a well-developed directory is positively related to transactive communication (Yuan, Fulk, Monge, & Contractor, 2010); however, we lack a full understanding of other factors that may influence the transactive communicative processes that take place among team members. One such factor that is worthy of further consideration is affect. Extant research on transactive memory systems has taken a primarily rational, cognitive orientation, and has overlooked the implications of affect, a key variable that has been demonstrated to influence group process and outcomes. The present research focuses on the impact of both individual and team level positive affect for communication in transactive memory systems. A new multi-level theoretical model is proposed and tested using a mixed-methods research design. First, hierarchical linear modeling is used to analyze data collected from student teams. Then, the proposed model development teams were examined using an ethnographic methodology. This study and its results are contained in Chapter 6. |
| Keyword | transactive memory theory; team communication; knowledge exchange; affect; emotion; multi-level models |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Provenance | Electronically uploaded by the author |
| Type | texts |
| Legacy record ID | usctheses-m |
| Rights | Gould, Jessica Janine |
| Access conditions | The author retains rights to his/her dissertation, thesis or other graduate work according to U.S. copyright law. Electronic access is being provided by the USC Libraries in agreement with the author, as the original true and official version of the work, but does not grant the reader permission to use the work if the desired use is covered by copyright. It is the author, as rights holder, who must provide use permission if such use is covered by copyright. The original signature page accompanying the original submission of the work to the USC Libraries is retained by the USC Libraries and a copy of it may be obtained by authorized requesters contacting the repository e-mail address given. |
| Repository name | University of Southern California Digital Library |
| Repository address | USC Digital Library, University of Southern California, University Park Campus MC 7002, 106 University Village, Los Angeles, California 90089-7002, USA |
| Repository email | cisadmin@usc.edu |
| Archival file | uscthesesreloadpub_Volume71/etd-GouldJessi-96.pdf |
Description
| Title | Page 1 |
| Full text | EXAMINING AFFECT AND TRANSACTIVE COMMUNICATIVE PROCESSES IN ORGANIZATIONAL TEAMS by Jessica Janine Gould A Dissertation Presented to the FACULTY OF THE USC GRADUATE SCHOOL UNIVERSITY OF SOUTHERN CALIFORNIA In Partial Fulfillment of the Requirements for the Degree DOCTOR OF PHILOSOPHY (COMMUNICATION) August 2011 Copyright 2011 Jessica Janine Gould |
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