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A LONGITUDINAL STUDY OF JOB RESOURCES, BURNOUT,
AND TURNOVER AMONG SOCIAL WORKERS: IMPLICATIONS
FOR EVIDENCE-BASED ORGANIZATIONAL PRACTICES
by
Hansung Kim
A Dissertation Presented to the
FACULTY OF THE GRADUATE SCHOOL
UNIVERSITY OF SOUTHERN CALIFORNIA
In Partial Fulfillment of the
Requirements for the Degree
DOCTOR OF PHILOSOPHY
(SOCIAL WORK)
May 2008
Copyright 2008 Hansung Kim
Object Description
| Title | A longitudinal study of job resources, burnout, and turnover among social workers: implications for evidence-based organizational practices |
| Author | Kim, Hansung |
| Author email | hansungk@usc.edu |
| Degree | Doctor of Philosophy |
| Document type | Dissertation |
| Degree program | Social Work |
| School | School of Social Work |
| Date defended/completed | 2008-03-03 |
| Date submitted | 2008 |
| Restricted until | Unrestricted |
| Date published | 2008-04-15 |
| Advisor (committee chair) | Stoner, Madeleine |
| Advisor (committee member) |
Nishimoto, Robert Robertson, Peter John |
| Abstract | The purpose of present study is to understand which job conditions is critical for social workers not only to prevent burnout, but also to cope with burnout experience. My central thesis is that different job resources can have distinctive functions such as 1) edifying roles and objectives of social workers, 2) empowering social workers to cope with job demands, and 3) embedding social workers in their organizations, depending on worker characteristics. In order to provide empirical evidence for these proposed functions of job resources, the current study tests longitudinal relationships among job demands, burnout, and turnover intention; 2) to test moderating effects of job resources in the framework of job demands-burnout-turnover intention; and 3) to explore how the moderating effects of job resources are influenced by social workers professional development. Study hypotheses and research questions are formulated and examined using a cross-lagged panel design and structural equation modeling (SEM) techniques. This study includes a sample of 365 social workers identified from a longitudinal survey of California registered social workers.; Results showed that effective supervision was negatively associated with job demands, burnout, and turnover intention among social workers. Regarding the longitudinal relationships, job demands had positive causal effects on turnover intention only if job autonomy was low. Significant group differences were found across subgroups of Licensed Clinical Social Workers (LCSWs) and Associated Social Workers (ASWs). Supervisory support buffered the effects of job demands and burnout on turnover intention among Associate Social Workers; however, in the case of LCSWs, job resources did not have significant moderating effects in the framework of job demands-burnout-turnover intention.; The current findings suggest that organizational practices should focus on developing effective supervision and enhancing job autonomy in frontline workers. Especially, organizational practices should focus on supporting social workers at the beginning of their professional careers. A supervisor plays a vital role helping inexperienced social workers cope with job demands and emotional distress at work. Implications for organizational practices, social work educations, and future research on social worker burnout are discussed. |
| Keyword | social worker; job resources; burnout; turnover; organizational practices |
| Geographic subject (state) | California |
| Geographic subject (country) | USA |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Type | texts |
| Legacy record ID | usctheses-m1111 |
| Rights | Kim, Hansung |
| Repository name | Libraries, University of Southern California |
| Repository address | Los Angeles, California |
| Repository email | http://www.usc.edu/isd/libraries/services/ask_a_librarian/email/ |
| Filename | etd-Kim-20080415 |
| Archival file | uscthesesreloadpub_Volume32/etd-Kim-20080415.pdf |
Description
| Title | Page 1 |
| Full text | A LONGITUDINAL STUDY OF JOB RESOURCES, BURNOUT, AND TURNOVER AMONG SOCIAL WORKERS: IMPLICATIONS FOR EVIDENCE-BASED ORGANIZATIONAL PRACTICES by Hansung Kim A Dissertation Presented to the FACULTY OF THE GRADUATE SCHOOL UNIVERSITY OF SOUTHERN CALIFORNIA In Partial Fulfillment of the Requirements for the Degree DOCTOR OF PHILOSOPHY (SOCIAL WORK) May 2008 Copyright 2008 Hansung Kim |
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