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TECHNOLOGY SUPPORT FOR VIRTUAL COLLABORATION FOR
INNOVATION IN SYNCHRONOUS AND ASYNCHRONOUS
INTERACTION MODES
by
Nathan David Yates
A Dissertation Presented to the
FACULTY OF THE GRADUATE SCHOOL
UNIVERSITY OF SOUTHERN CALIFORNIA
In Partial Fulfillment of the
Requirements for the Degree
DOCTOR OF PHILOSOPHY
(INFORMATION SYSTEMS)
August 2007
Copyright 2007 Nathan David Yates
Object Description
| Title | Technology support for virtual collaboration for innovation in synchronous and asynchronous interaction modes |
| Author | Yates, Nathan David |
| Author email | nyates@usc.edu |
| Degree | Doctor of Philosophy |
| Document type | Dissertation |
| Degree program | Information & Operations Management |
| School | Marshall School of Business |
| Date defended/completed | 2007-06-07 |
| Date submitted | 2007 |
| Restricted until | Unrestricted |
| Date published | 2007-06-15 |
| Advisor (committee chair) | Majchrzak, Ann |
| Advisor (committee member) |
Hollingshead, Andrea El Sawy, Omar Scott, Steven |
| Abstract | This dissertation presents a new theory of collaborative technology (CT) support for virtual collaboration for innovation, that explains the differential effects CT support has on learning and innovation in synchronous vs. asynchronous interaction modes. Virtual collaboration for innovation is defined as the interaction of individuals from distinct knowledge domains, separated by time and space, and in which they share and combine their knowledge to develop and implement creative ideas. Synchronous and asynchronous are the two virtual interaction modes in which individuals collaborate, and are differentiated by the immediate or delayed ability to share knowledge and give and receive feedback. Each interaction mode, I argue, has different characteristics which increase the cognitive complexity associated with sharing diverse knowledge (sharing) and reflecting on others' shared knowledge (reflection), and in each mode individuals have different opportunities for realizing learning and innovation outcomes from sharing and reflection.; Building on the theory of perspective making and perspective taking (Boland & Tenkasi 1995), I developed a new theory based on these interaction mode differences which explains how collaboration across a cycle of both interaction modes leads to learning and innovation and which accounts for the tension between sharing diverse knowledge and attaining common ground needed to understand others' diverse knowledge; it explains the multi-dimensional role of CT support for enabling four strategies from Te'eni (2001) for reducing cognitive complexity in virtual collaboration for innovation, each of which is useful in different interaction modes to facilitate the different cognitions of sharing and reflection; it clarifies existing paradoxes regarding the role of CT support in virtual work, such as whether or not contributions should be anonymous or attributable; and it justifies the value of CT support for creating successful innovation in organizational contexts. |
| Keyword | virtual collaboration; innovation |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Type | texts |
| Legacy record ID | usctheses-m531 |
| Contributing entity | University of Southern California |
| Rights | Yates, Nathan David |
| Repository name | Libraries, University of Southern California |
| Repository address | Los Angeles, California |
| Repository email | cisadmin@dots.usc.edu |
| Filename | etd-Yates-20070615 |
| Archival file | uscthesesreloadpub_Volume14/etd-Yates-20070615.pdf |
Description
| Title | Page 1 |
| Contributing entity | University of Southern California |
| Repository email | cisadmin@dots.usc.edu |
| Full text | TECHNOLOGY SUPPORT FOR VIRTUAL COLLABORATION FOR INNOVATION IN SYNCHRONOUS AND ASYNCHRONOUS INTERACTION MODES by Nathan David Yates A Dissertation Presented to the FACULTY OF THE GRADUATE SCHOOL UNIVERSITY OF SOUTHERN CALIFORNIA In Partial Fulfillment of the Requirements for the Degree DOCTOR OF PHILOSOPHY (INFORMATION SYSTEMS) August 2007 Copyright 2007 Nathan David Yates |
