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ESSAYS ON DYNAMIC CONTROL, QUEUEING AND PRICING
by
Vasiliki Kostami
A Dissertation Presented to the
FACULTY OF THE USC GRADUATE SCHOOL
UNIVERSITY OF SOUTHERN CALIFORNIA
In Partial Fulfillment of the
Requirements for the Degree
DOCTOR OF PHILOSOPHY
(BUSINESS ADMINISTRATION)
August 2010
Copyright 2010 Vasiliki Kostami
Object Description
| Title | Essays on dynamic control, queueing and pricing |
| Author | Kostami, Vasiliki |
| Author email | kostami@usc.edu; vkostami@london.edu |
| Degree | Doctor of Philosophy |
| Document type | Dissertation |
| Degree program | Business Administration |
| School | Marshall School of Business |
| Date defended/completed | 2010-04-26 |
| Date submitted | 2010 |
| Restricted until | Unrestricted |
| Date published | 2010-08-04 |
| Advisor (committee chair) | Ward, Amy R. |
| Advisor (committee member) |
Rajagopalan, Sampath Ross, Sheldon M. |
| Abstract | This thesis focuses on the analysis of stochastic models that frequently arise in the management of service and manufacturing operations. Determining the waiting time, the routing choice or proposing a dynamic pricing policy in stochastic systems are of great importance in practice but can be challenging. Waiting is an integral part of the service experience and customers joining a line to acquire a product can rarely estimate their waiting time so any relevant information is appreciated by them. But sometimes disclosing delay information to the customers may not benefit the provider. In other settings, a manager has to trade off speed and quality. Speeding up a service or manufacturing operation may reduce congestion or increase production but at the expense of quality and customer satisfaction. In my dissertation, I focus on modeling these phenomena and obtaining significant managerial insights on how firms can improve the service experience and maximize their revenue. My main findings should be of interest to managers; in laymen’s terms, I show how to estimate wait times in a complex queuing system, how to choose the optimal price and speed to deliver a good product and I provide insights on when firms should reveal more information to customers. |
| Keyword | dynamic pricing; stochastic modeling; quality vs speed; FASTPASS; inventory control; leadtime quotation |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Provenance | Electronically uploaded by the author |
| Type | texts |
| Legacy record ID | usctheses-m3265 |
| Contributing entity | University of Southern California |
| Rights | Kostami, Vasiliki |
| Repository name | Libraries, University of Southern California |
| Repository address | Los Angeles, California |
| Repository email | cisadmin@dots.usc.edu |
| Filename | etd-Kostami-3750 |
| Archival file | uscthesesreloadpub_Volume26/etd-Kostami-3750.pdf |
Description
| Title | Page 1 |
| Contributing entity | University of Southern California |
| Repository email | cisadmin@dots.usc.edu |
| Full text | ESSAYS ON DYNAMIC CONTROL, QUEUEING AND PRICING by Vasiliki Kostami A Dissertation Presented to the FACULTY OF THE USC GRADUATE SCHOOL UNIVERSITY OF SOUTHERN CALIFORNIA In Partial Fulfillment of the Requirements for the Degree DOCTOR OF PHILOSOPHY (BUSINESS ADMINISTRATION) August 2010 Copyright 2010 Vasiliki Kostami |
