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SUPERVISING UNDERGRADUATE STUDENT SERVICE PERSONNEL:
A CASE STUDY OF EMOTIONAL INTELLIGENCE IN THE SUPERVISION OF
RESIDENT ASSISTANTS
by
Michael John Vargas
A Thesis Presented to the
FACULTY OF THE USC ROSSIER SCHOOL OF EDUCATION
UNIVERSITY OF SOUTHERN CALIFORNIA
In Partial Fulfillment of the
Requirements for the Degree
MASTER OF EDUCATION
May 2010
Copyright 2010 Michael John Vargas
Object Description
| Title | Supervising undergraduate student service personnel: a case study of emotional intelligence in the supervision of resident assistants |
| Author | Vargas, Michael John |
| Author email | Michael.John.Vargas@gmail.com; Vargas.Michael.John@gmail.com |
| Degree | Master of Education |
| Document type | Thesis |
| Degree program | Postsecondary Administration & Student Affairs |
| School | Rossier School of Education |
| Date defended/completed | 2010-03-02 |
| Date submitted | 2010 |
| Restricted until | Unrestricted |
| Date published | 2010-05-07 |
| Advisor (committee chair) | Tobey, Patricia |
| Advisor (committee member) |
Jackson, Michael L. Tambascia, Tracy P. |
| Abstract | The literature surrounding the experiences and outcomes of resident assistants on college campuses is relatively small considering these student service professionals have been a fixture of campus life for more than 40 years. The research that does exist focuses primarily on resident assistant characteristics or their relationships to students. This study incorporates emotional intelligence (EI) research to explore the role of EI in the supervisory relationship between resident assistants and the hall directors, and then reveals the outcomes resulting from that relationship. Qualitative interviews with resident assistants were used to gather rich and descriptive illustrations of supervisory relationships and the information is presented as a case study at a single institution of higher education. An analysis of the interviews suggests that emotional intelligence plays an important role in the supervisory relationships and that emotionally competent practices can have an impact on job satisfaction, job performance, and persistence in the RA position. Further findings suggest that personal relationships, or friendships, have a substantial impact on the supervisory relationship. This study calls for a new approach to the supervision of undergraduate student service professionals, and presents a model for the strategic and effective use of personal relationships between hall directors and resident assistants. More research on supervision at this level is recommended at other institutions of higher education. |
| Keyword | emotional intelligence; hall director; paraprofessional; residence life; resident assistant; supervision; student affairs; student services |
| Geographic subject (country) | USA |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Provenance | Electronically uploaded by the author |
| Type | texts |
| Legacy record ID | usctheses-m3033 |
| Contributing entity | University of Southern California |
| Rights | Vargas, Michael John |
| Repository name | Libraries, University of Southern California |
| Repository address | Los Angeles, California |
| Repository email | http://www.usc.edu/isd/libraries/services/ask_a_librarian/email/ |
| Filename | etd-Vargas-3691 |
| Archival file | uscthesesreloadpub_Volume17/etd-Vargas-3691.pdf |
Description
| Title | Page 1 |
| Contributing entity | University of Southern California |
| Full text | SUPERVISING UNDERGRADUATE STUDENT SERVICE PERSONNEL: A CASE STUDY OF EMOTIONAL INTELLIGENCE IN THE SUPERVISION OF RESIDENT ASSISTANTS by Michael John Vargas A Thesis Presented to the FACULTY OF THE USC ROSSIER SCHOOL OF EDUCATION UNIVERSITY OF SOUTHERN CALIFORNIA In Partial Fulfillment of the Requirements for the Degree MASTER OF EDUCATION May 2010 Copyright 2010 Michael John Vargas |
