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MODELING ENTERPRISE OPERATIONS AND ORGANIZATIONS FOR
PRODUCTIVITY IMPROVEMENT
by
Majid Yahyaei
A Dissertation Presented to the
FACULTY OF THE USC GRADUATE SCHOOL
UNIVERSITY OF SOUTHERN CALIFORNIA
In Partial Fulfillment of the
Requirements for the Degree
DOCTOR OF PHILOSOPHY
(MECHANICAL ENGINEERING)
May 2010
Copyright 2010 Majid Yahyaei
Object Description
| Title | Modeling enterprise operations and organizations for productivity improvement |
| Author | Yahyaei, Majid |
| Author email | yahyaei@usc.edu; majid2140@gmail.com |
| Degree | Doctor of Philosophy |
| Document type | Dissertation |
| Degree program | Mechanical Engineering |
| School | Viterbi School of Engineering |
| Date defended/completed | 2009-12-03 |
| Date submitted | 2010 |
| Restricted until | Unrestricted |
| Date published | 2010-02-08 |
| Advisor (committee chair) | Jin, Yan |
| Advisor (committee member) |
Chen, Yong Shiflett, Geoffrey R. Kanso, Eva Flashner, Henrick |
| Abstract | Enterprise environments are complex and multidisciplinary. As the market competition becomes more and more relentless, many business companies have to keep adapting their current and usual processes to new market needs. Almost everywhere organizations are undergoing rapid and significant changes driven by such pressures as customer expectations, new technologies, and growing global competition. When adaptation is needed, enterprises may or may not have any experience with the new business needs, leading to high level risks associated with theadaptation process. There is a strong demand for a comprehensive framework and methodology which can provide consistent support for practitioners to response the rapidly changing environments for finding and keeping their “best practices”.; Enterprise models play a critical role in integrating business processes, enabling better designs for enterprises, analysis of their performance, and management of their operations. In this research, we introduce a unique framework for enterprise modeling accompanied by an event driven simulation capability. The overall goal of this research is to provide a comprehensive framework to systematically support modern enterprises in adaption of their business practices according to new market needs as well as new technological changes. To achieve this goal, we firstly identify what kind of problems enterprise managers may face when carrying out their adaption processes. We view this problem in a general term as unfamiliarity of managers with the new enterprise operations, organization design and resource arrangement during and after the adaption process. This unfamiliarity causes high uncertainty and anxiety of the business managers in designing and changing to new processes.; We propose a unique enterprise model, called PMT (Process Management Technology), to provide a computational and systematic support for industrial or business managers to reducetheir unfamiliarity. Our enterprise model is composed of four sub-models, namely, Client Model, Organization Model, Process Model, and Resource Model. While research exists in each of these four areas, little has been done to synthesize the approaches and apply them in a single enterprise model. In this research, we take an integrative approach to enterprise modeling by introducing novel concepts and methods to synthesize the four sub models. We view enterprise business as client and service interactions, where clients send their requests to an enterprise’s services for fulfillment. The Client Model represents who the clients are, what they require, andhow they request the services of the enterprise. The Organization Model is built based on well known organizational theories in which an organization is modeled as an information processing and communication system structured to achieve a specific set of tasks with limited capacity and bounded rationality”. The Process Model is defined by a set of operations, conditional activities, and their successive relations and interdependencies, and finally the Resource Model is developed to represent enterprise non-human resources needed for performing operations. Three in-depth case studies are carried out to demonstrate the effectiveness and utility of the PMT model. |
| Keyword | enterprise; organization; process; modeling |
| Language | English |
| Part of collection | University of Southern California dissertations and theses |
| Publisher (of the original version) | University of Southern California |
| Place of publication (of the original version) | Los Angeles, California |
| Publisher (of the digital version) | University of Southern California. Libraries |
| Provenance | Electronically uploaded by the author |
| Type | texts |
| Legacy record ID | usctheses-m2840 |
| Rights | Yahyaei, Majid |
| Repository name | Libraries, University of Southern California |
| Repository address | Los Angeles, California |
| Repository email | http://www.usc.edu/isd/libraries/services/ask_a_librarian/email/ |
| Filename | etd-yahyaei-3421 |
| Archival file | uscthesesreloadpub_Volume26/etd-yahyaei-3421.pdf |
Description
| Title | Page 1 |
| Full text | MODELING ENTERPRISE OPERATIONS AND ORGANIZATIONS FOR PRODUCTIVITY IMPROVEMENT by Majid Yahyaei A Dissertation Presented to the FACULTY OF THE USC GRADUATE SCHOOL UNIVERSITY OF SOUTHERN CALIFORNIA In Partial Fulfillment of the Requirements for the Degree DOCTOR OF PHILOSOPHY (MECHANICAL ENGINEERING) May 2010 Copyright 2010 Majid Yahyaei |
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